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Bob is an excellent sales person, extremely courteous and... - nancgc1
Bob is an excellent sales person, extremely courteous and knowledgeable about Toyota products. I felt very comfortable with him and felt no pressure to purchase. I was able to drive a number of vehicles before making a decision. When I picked my car up, he explained the cars features.
Lena was very courteous and helpful during the signing of financial documents. She answered my questions. It was a very comfortable experience.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
25,000 maintenance visit - rltatro
I had two items that weren't addressed last time in with my Tacoma.
1. I politely asked for a wash of the truck and did not receive it.
2. I had a hole in my truck bed cover that was partially fixed last visit and asked if the repair could be completed. I was told that a body shop didn't exist. Therefore I asked for a product I cpuld use myself to repair the cover. I didn't receive a call anytime to get me the name of such product.
These are minor problems but still worrisome to the customer.
Thank you for listening,
Sales & Leasing Consultant
Sales & Leasing Colsultant
Purchased car, did not receive inspection sticker. I... - C.
Purchased car, did not receive inspection sticker. I probably would have better results purchasing a car from a buy here pay here dealership which is what I was trying to avoid. I have now spent more money fixing the car than what I purchased it for and quite frankly it’s surprising the vehicle was actually being sold from this dealership as I’ve had two mechanics informed me the car should have been salvaged as it appears to have extensive flood/water damage. Here’s a general list of what has been repaired- The Starter/Altenator, thermostat, battery (twice due to corrosion), tires due to tire rot. Muffler/exhaust line completely rotted out.
Not repaired- Brake Calipers/Rotors all rotted.
Rocker panels, paint bubbling, body rot
Undercarriage/Frame is extensively damaged from rot.
Wheel well disintegrated. Causing crack in front bumper/headlight condensation.
Back end lights are popping out from the car frame.
Ac does not work.
I’ve tried to contact the dealership on many occasions however they’ve refused to acknowledge any concerns. I do intent to continue on, until this is resolved appropriately as technically the sale was completely illegally due to failing to provide inspection sticker as required under NH state law. The lender has been very responsive and I am also working with them to hopefully find a resolve to this.
If you’re going to purchase a vehicle from IRA Toyota- DON’T.
Thank you for once again making my Toyota purchase smooth... - roxrose1212
Thank you for once again making my Toyota purchase smooth and helpful. Also for answering any and all of my questions. I am always treated well.
Positive experience buying a used Toyota Prius - phoenix1517
I have been interested in buying a hybrid car for years. I have heard so may good things about the Toyota Prius. When I searched for a used one online, I noticed that Toyota of Nashua had exactly what I was looking for. I went to go see the car, and Jeremy Hicks was the cosultant who worked with me. He was informative and friendly. I never ever felt pressured to do anything, nor did I feel like I was being scammed at any point. Jeremy and the other people with whom I worked were attentive and enthusiastic. I had a positive experience.
I just bought a used Subaru Forester. My salesmen was... - Kelseyy22
I just bought a used Subaru Forester. My salesmen was Mitchell and he was great! I would highly recommend going to him if you are looking to buy a car. The service was amazing and I was very happy with the deal I got on the car and felt very comfortable after having all my questions answered. Everyone was very helpful and welcoming!
Well, if you enjoy a good haggle... - MoeMoney
I had a great sales guy when I purchased all of my cars from Grappone. My sales person left and I was not happy with the lack of follow-up from his replacement. I guess I was just used to being treated like I was family. I called Portsmouth only because they had the Prius AWD color and package I wanted. Explaining my situation, I had hoped they would put together an aggressive deal up front (like Grappone always does), but instead they offered me no money off the sticker and a lot less for my trade. They moved to match my trade, but when I asked why they started at sticker my sales person explained that Prius was a popular model... da-de-da. I knew that Prius was losing market share and Toyota projections for sales were lowered for 2020, but I simply wanted the car. If I had the time and I had haggled using the Grappone quote I had in hand (a dick move), I'm sure that I could have gotten another $1,000 or more off the purchase. I simply did not want to have to lower myself or work that hard. Old school sales technique... worked well for them. I'll let them high-five each other for their great sales effort, but I will not forget that ugly feeling of getting taken advantage of the next time I buy. TBD if they treat me better up front the next time, or Grappone here I come.
Couldn’t be more pleased with the fair treatment and... - Car buyer
Couldn’t be more pleased with the fair treatment and quick turnaround. Highly recommended this dealership. Nice to have such a pleasant car-buying experience.
screwed on the tires!!! - rraleigh60
What terrible service, from the management of this place. First of all I bought 4 new tires here 3 years ago and only put 29000 miles on them. Surprise it would not pass inspection this year due to no tread on the tires. I have all the paperwork showing how this place was suppose to of rotated these tires when needed, both my husband and I are retired and drive very little. When I explained this I was told to call Goodyear, When I did I was told the dealership should call,when I called them back I was told the manager would call, (OF COURSE HE DID NOT), SO i LFT A MSG FOR THE OWNER, SHE ALSO HAS NOT CALLED) This place is horrible!!!!
A diamond in a sea of coal. - Dannyj042
Shout out to Justin and Ryerson!
Justin works internet sales and answered all my questions, a consummate professional all the way. Ryerson was my 'in person' sales guy. Good sense of humor knew his stuff and didn't attempt a hard sell. I was in the showroom for about an hour. Did I get the best deal ever? I don't think so, what clenched it for me is the car was within my budget. Neither played those adolescent car salesman games that I complain about below. Good job guys!
The below DOES NOT apply to Grappone - is specifically to the top brass at Toyota of North America:
I dealt with approximately 15 Toyota sales people throughout New England in the past month. Dealing with your sales staff is like a wild out of control carnival ride - bumpy and unpredictable. 40 years I've been buying cars and many at Toyota still employ the same old worn out tactics. You really need to retrain a majority of your sales staff. Few know how to sell and some of the managers were worse. "Let's set up a test drive" seems to be the overall lure. If you can't answer my questions via e-mail do you think I'm going to waste my time with a test drive? 'Slimy' and 'liar' are good adjectives. I caught one being dishonest, I pointed it out her and she didn't have the decency to apologize. 1. Don't treat customers like we're stupid, 2. I have specific wants, listen to me!, 3. Answer my questions honestly.
Advice to the general public if you are buying a car;
1. Be wary of filling out the dealer website questionnaire (so a salesman can contact you). They're looking for your phone number and some will call you endlessly. Grappone did not do this. Many others wouldn't give up.
2. Research the dealership, what is their reputation?
3. Remember dealerships sell many cars - they're the experts so do your research. I found Youtube had the best advice and web services like True Car were a waste of time.
4. Keep detailed notes. Who you talked with, the date, and stock number of the car you talked about.
5. Do your best to find out what the dealership paid for the car and negotiate from there. MSRP stands for Manufacturer Suggested Retail Price, the key word here is Suggested.
6. Be an educated consumer. If you know what you are talking about you can spot the games right away.
7. Beware the dealership still needs to make a profit, if you are unreasonable you'll never buy anything.
8. Toyota makes a better product and they know it.
The sales experience was great. My husband and I were... - Delladonald65
The sales experience was great. My husband and I were very comfortable working with Dave!
This was the beat car buying experience I’ve had!
Friendly - ron
Was very satisfied with service the only complaint I have is the price per hour i think 115.00 is very high i think 65.00 per hour is more reasonable outside of that i was satisfied
In New Hampshire
McGee Toyota of Claremont, NH