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Jeff was very patient and not pushy at all. The customer... - Eriksermarini
Jeff was very patient and not pushy at all. The customer work area allowed me to do my thing while Jeff took care of needed discussion sand paperwork
Top Reviewed Service Specialists At This Dealership
Very good experience with service department. Special... - cstas
Very good experience with service department. Special thank you to my service advisor Zoraida Huezo for making my service appointments very easy. She always listened to client problems and trying to resolve them
It’s getting better and better, keep up the good team... - demmenuel
It’s getting better and better, keep up the good team work, it shows when everyone is working as a team, the result is more business and better business.
Recently had my Range Rover serviced at Edison Land... - Keith
Recently had my Range Rover serviced at Edison Land Rover. As always the service was excellent. I’ve been a long time customer and truly appreciate their attention to quality customer service.
Always friendly, always courteous, always professional! Mike Indyk was great and had my vehicle completed even sooner than I expected.
What I enjoy most is that they take the time to remember you! They make an honest effort to remember your name and treat you like family and not just an appointment to check off their list.
Thanks Tom! You and your team are top notch!
Not a 100% happy but the job was done great I was... - John.oliveros
Not a 100% happy but the job was done great I was expecting a nice discount on the first visit to this dealer but doesn’t happen
Bumper they put on rusted out - Ray123
The bumper rusted out after a few yrs and I brought in the warranty that says guarantee, they blame it on where they get their bumpers from RATHER than help me out, at least go to where you get your products and try to help the customer out! You just basically said I’m SOL....thanks Quality for the kick in the pants! From now on I will go to a DEPENDABLE BODY SHOP! Lesson Learned...
horrible. - unsatisfied customer
Horrible place to buy a car.
I was hoping they were a brand new business because none of them know what theyre doing. But apparently theyve been open for a few years.
First they forgot to get copies of our licenses so we had to send them pictures, no big deal. On the way home from the dealership the traction control light came on the dash and it started shifting strange with the rpms jumping. Then the check engine light came on. All on the way home from the dealership. Not such a big deal, they told us to bring it back so they can fix it. We brought it back, they got the lights to go off, then a half hour after leaving the traction control light came on and it started shifting weird again. At this point the owner starts telling us that we have to call the bank and tell them the car is running good so he could get his money from them, we didnt wanna give the bank false information so we waited until it was running good to call them . The owner said it couldn't wait and we had to call them right away otherwise we would lose our down payment and have to bring The vehicle back, I called the bank and asked them if that was true, they said thats not true. They said they could wait until its fixed. The vehicle is under warranty but we didnt trust them to fix it at that point. So we brought it to a local garage and paid to get it fixed. They did it with no problem. Owner was supposed to reimburse us but that hasn't happened. Then we realize its past due for an oil change. Had to go pay for that as well. While getting the oil change at a local shop I asked to to look it over and let me know if they think it will pass an inspection. They found a coolant leak and an oil leak, then showed me the inside of the tires were worn down to the metal so theres no way it would pass. All laws say that vehicles have to be sold with good tires. We put 2,500 down and will be paying for it for the next 4 years, we trusted that it would be good enough to pass inspection. I asked the owner if he would get us good tires and he wanted to wait until the bank approved the loan. 3 days before our temporary plate expired they contacted us amd said the bank still needed more information. We gave them what they needed but didn't get a response until the day that our tag expired. Now its been a week since the bank approved the loan and the dealership still hasn't processed our registration or provided us with a license plate. The owner doesn't wanna talk about the tires, and we just got a letter from the bank saying they still didn't get proof of our licenses. After we gave them our licenses to copy in person, then sent them pictures of our licenses They still haven't sent it to the bank. Owner and employees are incompetent and disrespectful. We have bought enough vehicles in the past to know that something is seriously wrong with this place. As a father with 3 kids I truly wish I wouldve went somewhere else and I wouldn't want to see anyone go through this. The owner also told me this is just one deal for him and really doesnt matter to him anyway, he told me when its processed they won't be able to mail the license plate to me, ill have to drive 2 hours to go pick it up on bald tires. I'm really hoping he will replace the tires when we get there but he hasn't said that he will. He just avoids the question. I've literally never left a bad review on anything in my life but this is too much.
had to leave the vehicle for a repair but needed a... - pjiannuzzi1
had to leave the vehicle for a repair but needed a loaner. The appointment was for 3 weeks later since a loaner was not available. Still have a major problem with an inferior vehicle
DO NOT TAKE YOUR VEHICLE HERE THEY OVER CHARGED ME MY... - richsc610
DO NOT TAKE YOUR VEHICLE HERE THEY OVER CHARGED ME MY TRUCK CAME OUT WORSE THAN IT DID GOING IN THE SERVICE MANGER NO HELP , IM NOT LETTING THIS GO IM GOING TO GET ANSWERS ON WHY THEY MESSED MY TRUCK UP
LR Monmouth went above my expectations. Price was very... - kstromsland
LR Monmouth went above my expectations. Price was very fair, they dropped me off at work in the morning. They called at noon and said my
truck was ready did I want them to deliver it? I said yes but I am at work and can’t take the driver back. They said not to worry and they would Uber him back.Great experience overall.
Great people, horrible experience though. After... - JustAnotherBadExperience
Great people, horrible experience though.
After negotiating and having a great time talking with the staff, everything went downhill.. the numbers we were promised were no where close to what our contract said. The poor finance guy was the last to meet us at 8pm after everyone else was done for the day but they had taken forever to complete our paperwork (we had sent in all our paperwork since 8am, prior to getting there). We finally get the agreement and the poor guy can’t explain anything because the sales ppl gave us all the wrong information and he was stuck giving us the bad news that the numbers promised were all BS because no one calculated anything correctly.
At this point we had waited forever, and decided to take the car and take the higher monthly bill, as we were so done with our horrible experience.
But it gets better..
After 4 and a half months, I am finally getting my registration and plates. How does no one have the answer as to why it hadn’t been processed? How come I had to call millions of times and keep getting the run around.
An absolutely awful experience. After being quoted what... - j878
An absolutely awful experience. After being quoted what the repairs would cost and the amount of time it would take to complete them, they went 3 weeks and $1,000 over what was quoted. After I picked the car up it still wasn't fixed. They tried to force the wrong wiring in the repaired rear door causing the window not to work and the car unable to lock. The wheels were left not properly aligned causing the car to shake at speeds over 50mph. I ended up spending over another $1,000 at a place that actually knows what they are doing.
While the car was there over 10 calls were left unreturned. You're better off taking your car literally any where else.