Always fast and friendly service - abqdan
I gave the Larry H. Miller Chrysler Jeep Dodge Ram Service Department five stars because I have always received 5-star service from them. I always get a review of regular services that are due but with no pressure to get them done immediately. The service, whether oil change tune-up, brakes, transmission, etc., that I come in for is done quickly and, most importantly, done correctly. The service adviser with whom I have been working most recently, Howard Courtney, is friendly, professional, knowledgeable and he keeps me informed as to the progress of the service that I came in for.
Top Reviewed Specialists At This Dealership
Faster than expected. - klash
Truck was fixed in one day after being towed in for a warranty-covered breakdown. Didn't even have time to ask them to look at a couple of other small issues before they called to say it was ready.
Great service - Shelly318
Took our vehicle in for minor service. Work was done quickly and at a fair price. James was very courteous and professional. Will bring our car back again as needed.
Up front and helpful - VanPeltJ
It actually took me a few months to figure out the vehicle that I wanted and to get everything together. I worked with the same sales person who was very understanding and went along with all of my detours. He helped me find a truck that I am very happy with that I probably would not have picked out to start with. The only reason I didn't give five stars was that there wasn't much selection at the time that I visited in used trucks. It was the best experience I have had with buying a vehicle.
Always efficient - Zoey1234
We have taken our car for maintenance for 8 years. Valentino has always been kind, courteous and prompt. Always fixes whatever needs to be done!
Good experience - Brian H
Been here for service on my Ram 2500 Diesel several times. I have been pleasantly surprised by the service. No complaints. No feelings of being taken like most places. I only hope they keep the same people with the new owners.
Don’t waste your time at Melloy Dodge Los Lunas - Gonzales4270
DON’T WASTE YOUR TIME AT MELLOY DODGE LOS LUNAS ! I applied for a financing online and was immediately contacted by Ruben. I explained to Ruben my Credit was bad because I had lost my husband the previous year. Ruben contacted me about going up to the dealership numerous times. I told him I would not drive up until I get my approval. Ruben later called me and told me I had a pre-approval and all I needed was for their Finance Dept to see my trade and I would be able to get my car. My trade was in great condition with a low balance. Well needless to say I drove up to Los Lunas met with Finance Manager Rick who even mentioned the low amount owed on my trade. He said because it was a Saturday he’d have to get back to me on Monday. Ruben did not tell me that when I spoke with him 2 hours before I drove up from Santa Fe. Well Rick never bothered to get back to me. I even left him messages to call me. Never heard another word from anyone at Melloy. They obviously don’t give a crap about anyone that doesn’t go in with good credit or cash on hand.
nice enough - JESSICA
a typical dealership, nice enough. trying to make a living I guess like most of us so they will sell you whatever you decide. don't let them pressure you. the vehicle will be there tomorrow
Vacation break down - marilyn2k
We are from California, on vacation to Oklahoma. Our pt cruiser broke down in Gallup, New Mexico. Ed Medrano, service manger, was
so helpful. Lenny Zelaya, service advisor kept us up to date with what they were doing to fix our car. Every 30 minutes someone cam out to talk to us. Made us feel good. We had to get to wedding Oklahoma, so Ed gave us a free brand new car loaner! We were so grateful, we made the wedding, making our granddaughter so happy. Ed , Lenny and the mechanics were so nice and respectful. Oh our car runs fine, and we will never forget the kindness of them all.
Al and Marilyn Doucette
Deceptive sales tactics and poor business ethics - Apeck21
I just moved to town and am in the market for a used truck purchase and had my eye on a 2014 Dodge Ram with ~44,800 miles on it that was listed on their website yesterday evening for $20,995. After performing my research and looking at the VIN and other dealerships, I gave this one a call at 4:15pm and again at 4:25pm and spoke with Larry expressing my interest to purchase the truck and if they still allowed people to take cars home overnight. He said only if there’s obvious interest in purchasing, and asked me if I could come in that day. I called my cousin who is an Albuquerque native and a local business owner to help me during my first car purchase from a dealership. We had a show to go to at 7:00pm so we had to reschedule to come first thing Sunday morning instead.
As soon as we get to the dealership, a salesmen named Raul greets me and I inform him of the truck I’m looking for that I’ve seen online already and he gets the keys while I wait for my cousin to arrive. It’s not until we are halfway through the test drive that we are informed the price I had been given already is not the actual price, and that he will have to speak with his manager... we find out the car is now listed at $8,000 more! This is after we drove down to the dealership and took the car on a test ride. We return to the dealership and ask to speak with the manager, Chris, directly. Raul proceeds to tell us it was not an in-house error and the result of a 3rd party doing’s error, and that the manager will not be able to honor the price.
We say that is ridiculous and sounds like some shady business practice going on. We suggest they honor the price and go after the errors and omissions policy of the 3rd party error then if there was a mistake on their behalf and make good on this. (If it was truly a pricing error and not a bait & switch) We ask to speak with Chris directly about the matter.
Chris comes in and then tells us it was he, himself, who made inputted the price, and now he has changed the price because he realizes it is under marker price, and he will not honor it at all. I would avoid the shady and deceptive sales practices of this dealership. I am consulting legal advice now in order to file a suit with the Attorney General’s office which protects Consumers with the “Uniform Deceptive Trade Practices Act“. This seems like an open and shut case of goading consumers to visit the dealership and bait and switching them to pay a higher price than they originally intended.
See also: New Mexico Statutes 57-12-1, et seq.: Unfair Trade Practices
Service department lies - Marshall
To get you to spend time at the dealership where out of town sales people will bait and switch deals! No integrity to be found in Demming Sisbarro! Stay away!!!
They lie - Bon42
They lied about everything go to Portales to buy not any Bender. They Sucker you in and then keep lies going. RUN!!!! It's all about the money to Trevor
God Aweful Experience - Ruidosobuyer
We received a call from dealership: price, auto and trade in all in agreement We traveled 70 miles spent 5 hours there waiting. We were taken into room with finance person , door was shut. Then we were pressured for 2 hours to purchase extended warranty. In order to get out of room, we agreed. 5 hours for a quick deal. This is new auto, why? You will be sorry if you deal with Jack Key.