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Flexible and accommodating service department experience - TSM-RR
2019 September 12, Thursday, was my second service appointment on back-to-back days. Eddie (sp?) Elvy was my Service Advisor and Sebastian Deutsch and Kendal (last name?) were my Service Technicians. This appointment was for my 2018 Honda Accord Hybrid EX.
I had an unexpected additional and costly need that Eddie added on to my B1 minor service of oil & filter change and rotation of my tires; it was the unanticipated major flat tire that necessitated a complete replacement of my right front tire, which was somehow my error. Anyway, in working with Eddie, he checked to make sure that a new replacement tire was shipped to Perfection Honda so that I would have a new tire installed in concert with the B1 minor service. Other than my frazzled state of mind related to the two hours on I-25 that I had to wait for a 2nd towing company to send a tow truck, my service experience was the same harmonious business interaction that I have come to expect in having my vehicles serviced at Perfection Honda. Sincere thanx are due to Eddie, Sebastian, and Kendal for making it a seamless service experience.
Additionally, I inquired with Kenneth de Mondragon about damage that I accidentally caused to three of alloy wheels and how to remedy that. He put me in touch with the business that normally takes care of repairing damaged wheels for Perfection Honda. I made an appt with that business and had that taken care of this morning (Sept. 16, Mon.). It means a lot to me to have a reputable and competent source for taking care of needs like that. Thank you, Kenneth.
Top Reviewed Specialists At This Dealership
Car shopping with a smile - Happyupgrade
Some places you go to make you regret it, but the Garcia Honda company takes away all the anxiety and hassle. No high pressure salesmen, no attitudes, it's like buying a car from a friend you trust. Don't know why I'd shop anywhere else. Thank you all!
Master Product Specialist
Dishonest - igor
We are considering a few suvs, so went to Borman to try a few. At second blush the salesman seemed ok (after being too talkative at the outset). But then after we established which vehicle we liked the best, we began talking about trade-in value. He brought out NADA information, noting that Kelly blue book was not reliable, and noted all the minuses for our vehicle. He went to the sales manager a few times for instruction? Then he kept pushing and pushing. We said we had to leave, as being pushed is not a good sales technique for us and we assume others. When we got home, we looked up the NADA information on our own and saw that the Borman sales team had neglected all the positives for our vehicle (low mileage, some major trim upgrades, etc.) which would have resulted in a significantly higher trade-in value. So they purposely misrepresented the trade in value. In retrospect it was a negative experience with dishonest car salesmen, typical car salesman behavior?
Great Service - David
Great service, but pick up and drop off problematic. Drivers had no interest in most efficient routes. Seemed to be paid by the hour or the mile rather than service to the customer
Typical small town dealership, they don't want to deal. - Frugal_Shave
I have tried twice to purchase a new Honda from Hanson, now Melloy Honda.
Both experiences were pretty much the same. They are such a small dealership they don't even have the car I want in the correct trim level, much less color. But you cannot really blame them for that. They should be able to trade the car from another dealership.
I contacted them via the internet and let them know that I am looking to purchase a new Honda. They will be competing for my business with dealerships in Phoenix and Denver. We have family to visit in both. I include a screenshot of the preliminary pricing (Well below invoice in both cases.) I have already received from several of those dealerships.
Both times they get back to me, hours or a day later, with an offer of MSRP on the car I want. I already have a deal secured within 2 hours from a dealership or two in Phoenix.
The first time I let it go there.
This time around is a bit different. The dealership was just purchased by my friend and neighbor across the street. So I really want to purchase from him if I can.
So I email back and ask if they really thought that I wanted an MSRP deal when I already showed them what the competition is doing.
They came back eventually (25 hrs later) asking if I would take an Invoice deal ($491 discount)
I explained that I already had a deal and gave them the numbers.
The next day I get a matching quote, if I will take one of the cars on the lot. But since red automatic are the only non-negotiable items those will unfortunately not work.
In the end, they did try very hard to keep me but they just didn't have the car.
My reason for a 3 star review is that, they did not listen or believe me when I told them what other dealerships were offering. They could have saved everyone a bunch of time and energy if they had.
Email communication with them was many times very slow compared to everyone else.
All in all it seems that they are ill equipped to do internet sales. Like they are 15 years behind the car sale trends.
Sucked at keeping their word. - elliemun
Please keep your word and take pride in selling a brand new car that's tens of thousands of dollars to the car that is three thousand dollars. It may not be anything to you, but it is to the person that is buying it. So don't think you're losing money by going the extra distance and keeping your word. A person is only as good as their word and the reputation of your dealership is shot to xxxx. A good manager would have gone and inspected the vehicle and make sure it was up to "par" as he put it and made sure it satisfactory according to what was agreed upon.
God Aweful Experience - Ruidosobuyer
We received a call from dealership: price, auto and trade in all in agreement We traveled 70 miles spent 5 hours there waiting. We were taken into room with finance person , door was shut. Then we were pressured for 2 hours to purchase extended warranty. In order to get out of room, we agreed. 5 hours for a quick deal. This is new auto, why? You will be sorry if you deal with Jack Key.