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Everyone was very helpful, friendly and informative. I... - bkkoehler
Everyone was very helpful, friendly and informative. I have to be on oxygen so i was happy that the service mam, even though I did not have an appointment ahead of time was able to get me taken car of in good timing. But, i was not happy that i needed a new battery when my car is only two years old and has only 6,300 miles on it. i had to use up my one and only warentry for a new battery. I do hope this battery lasts longer. I asked if anything was draining it but was told there was not.
Top Reviewed Specialists At This Dealership
Manny Merryman/Finance: From start of my 2020 Honda Fit... - Dean.Basco
Manny Merryman/Finance: From start of my 2020 Honda Fit Sport purchase to current time, Mr. Merryman has treated me like family. This purchase was made during a particularly challenging timeframe when my mint condition 2001 CR-V was totaled in a rear end collision. Taking into account post recovery from accident, waiting for Allstate to complete claim and riding my racing bicycle in lieu of driving, Mr. Merryman ensure that the purchase transaction was seamless including the MVD process of transferring my New Mexico Vet plate to my new Fit. I have informally adopted Manny, Cary Carr and Steve Alamillo as my new local family.
We went into Borman Autoplex to look at the Hyundai... - Wallerfarm85
We went into Borman Autoplex to look at the Hyundai Sonata. Braden Tidwell is the one that assisted us. He was very helpful explaining all the features of the car. When we decided we did want the Sonata Braden and the Sales Manager Pat Sullivan worked to get us a good price on the car and also a good price on our trade-in. Their Finance Manager Martin Espinoza made that end of it go very smoothly.
We would highly recommend Borman Autoplex.
Very professional and thorough...everything was on time.... - Carolesue
Very professional and thorough...everything was on time. The new dealership building was very well done ... all Covid procedures were followed. It was a good first experience there
Typical small town dealership, they don't want to deal. - Frugal_Shave
I have tried twice to purchase a new Honda from Hanson, now Melloy Honda.
Both experiences were pretty much the same. They are such a small dealership they don't even have the car I want in the correct trim level, much less color. But you cannot really blame them for that. They should be able to trade the car from another dealership.
I contacted them via the internet and let them know that I am looking to purchase a new Honda. They will be competing for my business with dealerships in Phoenix and Denver. We have family to visit in both. I include a screenshot of the preliminary pricing (Well below invoice in both cases.) I have already received from several of those dealerships.
Both times they get back to me, hours or a day later, with an offer of MSRP on the car I want. I already have a deal secured within 2 hours from a dealership or two in Phoenix.
The first time I let it go there.
This time around is a bit different. The dealership was just purchased by my friend and neighbor across the street. So I really want to purchase from him if I can.
So I email back and ask if they really thought that I wanted an MSRP deal when I already showed them what the competition is doing.
They came back eventually (25 hrs later) asking if I would take an Invoice deal ($491 discount)
I explained that I already had a deal and gave them the numbers.
The next day I get a matching quote, if I will take one of the cars on the lot. But since red automatic are the only non-negotiable items those will unfortunately not work.
In the end, they did try very hard to keep me but they just didn't have the car.
My reason for a 3 star review is that, they did not listen or believe me when I told them what other dealerships were offering. They could have saved everyone a bunch of time and energy if they had.
Email communication with them was many times very slow compared to everyone else.
All in all it seems that they are ill equipped to do internet sales. Like they are 15 years behind the car sale trends.
God Aweful Experience - Ruidosobuyer
We received a call from dealership: price, auto and trade in all in agreement We traveled 70 miles spent 5 hours there waiting. We were taken into room with finance person , door was shut. Then we were pressured for 2 hours to purchase extended warranty. In order to get out of room, we agreed. 5 hours for a quick deal. This is new auto, why? You will be sorry if you deal with Jack Key.
Sucked at keeping their word. - elliemun
Please keep your word and take pride in selling a brand new car that's tens of thousands of dollars to the car that is three thousand dollars. It may not be anything to you, but it is to the person that is buying it. So don't think you're losing money by going the extra distance and keeping your word. A person is only as good as their word and the reputation of your dealership is shot to xxxx. A good manager would have gone and inspected the vehicle and make sure it was up to "par" as he put it and made sure it satisfactory according to what was agreed upon.