The salesperson, Tre Seegars, receives a 5 star rating. - frankieparker1
The salesperson, Tre Seegars, receives a 5 star rating. He went above and beyond to find the vehicle with the features we were looking for. He was pleasant to deal with and was very professional.
I, as a customer, receive a negative 5 stars for not paying close enough attention to the trade-in value received on our trade-in. Prior to visiting the dealership, I had already obtained a KBB Instant Cash Offer of 24,380 on our trade-in. I'm fully aware that KBB is not the gospel when it comes to the value you will be allowed at the time of the deal from the dealership. However, it does provide some protection in that, at a minimum, I could sell or trade the vehicle at another KBB participating dealership for at least that amount.
During the course of offer sheets from the dealership, both my wife and I mistakenly saw that the dealership was allowing us in excess 24,000, when, in fact, the dealership was only allowing us 21,500 on the trade-in -- a full 2,880 below what I could have sold or traded the vehicle for at another KBB-participating dealership. I will say upfront, that is my fault and I should have caught that. And, if I had, I would have walked back on the deal altogether and gone to another dealership and either sold my vehicle for the KBB Instant Cash Offer, traded it in at that offer, or given BMC the opportunity to, at a minimum, match it.
I realize that a deal is a deal and I am to blame for my mistake of not catching that discrepancy and agreeing to it. I have no qualms with the dealership for that -- my bad, too bad... However, to make an offer that is almost 3,000 less than the bare minimum value for my trade-in is a complete slap in the face to us and an insult to my intelligence. As it is, we are now having to finance, at a minimum, a 2,880 lowball offer, and one that I, as the customer, should have caught.
So, again, the salesperson gets a 5 star rating. I, as the customer who should have caught the lowball trade-in offer, get a negative 5 star rating. And, the dealership on a whole, based on the ridiculous trade-in offer, gets only a 1-star rating. And, that is only that high due to their being courteous.
Moral of the story is as a customer, make very sure you read and understand completely every cent that is presented to you on any sheet of paper, especially the trade-in allowance from this dealership. I would suggest even re-reading it, so you don't get home and have a very unpleasant surprise that you agreed to.
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