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Liars and crooks. I paid $2653.00 for a Ford Premium Care... - Big Mark
Liars and crooks. I paid $2653.00 for a Ford Premium Care Extended Warranty. But I have checked with Ford Motor several times and they say I have no extended warranty at all. I have contacted the F&I manager at Mark Ficken Ford numerous times who says it will be handled. But it is now almost 3 months and the warranty is still not in play. My next call is to the State Attorney General's office as this is plain theft. Plus if you plan to buy one of their vehicles be prepared to be hit with a $799.00 document fee.
Go somewhere else.
This dealership is here to satisfy customers in sells and... - dorisbeacham
This dealership is here to satisfy customers in sells and service. The employees are certified in sells and service and to please and take care of the customer.
Staff was very friendly and accommodating. The... - Happy Driver
Staff was very friendly and accommodating. The environment was very comfortable and inviting. Loved the state-of-art setup and coordination. The staff made sure you had everything you required and then some.
I was very satisfied with my entire experience from... - annette
I was very satisfied with my entire experience from scheduling to my service visit. Everyone was professional and nice. The lady I dealt with in the service department was very helpful and kind.
Great service and professional staff. Clean location.... - Vegajohnny2000
Great service and professional staff. Clean location. Gerald was friendly and explained all features of vehicle. Provided excellent customer service
Service department are very diligent getting my Explorer... - Gfrederique9
Service department are very diligent getting my Explorer scheduled for routine or diagnostic service. They got me a loaner last time due to parts delays.
Very knowledgeable staff. Knew there product inside and... - D. Tyndall
Very knowledgeable staff. Knew there product inside and out. I didn't feel pressures or rush into purchasing my truck..Every new vehicle my family has purchase since 1994 has came from a Deacon Jones dealership.
Great customer service! Knowledgable, friendly staff.... - E. ROGERS
Great customer service! Knowledgable, friendly staff. Fast service that had us in and out quickly.
I bought a used 2013 F250 6.7 with 108k miles on it. 4... - summeramorrison
I bought a used 2013 F250 6.7 with 108k miles on it. 4 months after purchasing (1 month after the dealership’s warranty ended), and around 4,000 miles later, the engine completely lets go. This truck left my wife and infant daughter stranded in oncoming traffic in Florida when the engine let go. Mind you this was also 9 hours from home. After multiple calls to the dealership and Ford, neither were willing to offer any assistance. This is a known Ford problem and even upon knowing this, they told me I was out of luck and there was nothing they would do to help me. I was a Ford fan before this incident, but the customer service and support is nonexistent. If there is a known mechanical failure issue with a model or specific year truck, it would make sense for a company to back their product and do the RIGHT thing by replacing the item, instead of the customer suffering and facing over $10,000 in repairs for bad production. If I could give 0 stars - I would.
Candice exceeded our expectation in every way. I told her... - mondur
Candice exceeded our expectation in every way. I told her what I needed and she found it. The dealership was as always professional and based on this purchase will always get my business.
Superb service after the sale. I am completely satisfied... - jvsssg
Superb service after the sale. I am completely satisfied with my Lincoln and the Lafayette sales and service teams. They have gone way beyond my high standards and satisfied each expectation.
This is a very helpful staff. Everyone goes out of their... - kceverhart
This is a very helpful staff. Everyone goes out of their way to please. They have a great selection of all types of Ford cars and trucks. They are quick and efficient in servicing cars as well.
Great, pleasant service. Wait time was very short. Very... - jmafgek
Great, pleasant service. Wait time was very short. Very nice waiting area with tv and chairs.
Loved the service here today. The service team now at... - apeak00
Loved the service here today. The service team now at this dealership are much better.
Please I beg you NO NOT buy your car here. After I bought... - timchampion01
Please I beg you NO NOT buy your car here. After I bought my car they didn’t detail or clean my car. I was never showed how to use any features in the car. For my first car service and oil change they left grease on my white interior, on the hood and steering wheel. I was so upset at the VERY POOR CUSTOMER SERVICE. I want everyone who reads this to please buy from someone else.
Truck broke down 50 mi from home. Had to make 4 calls to... - Ramseymiket
Truck broke down 50 mi from home. Had to make 4 calls to Ford Motor Co 3rd party assistance service before I was able to get a wrecker to have it taken to Crossroads Ford, where I purchased to truck. I had to pay $120 taxi fare to get home. At the dealership I filled out paperwork explaining the problem with the truck and put it along with the key in the service drop box (this was Saturday evening). I called Wednesday morning (following week) to get a progress report. My truck had not even been looked at yet. I was also told there were no loaner cars available. This is unacceptable.I would have rated the dealership lower, but, my previous 2 experiences with this dealership were good ones. I hope they can do better next time
Stay Away!!! - Not Pleased
We were looking for a used Ford Flex Limited . Crossroads Ford in NC advertised a 2018 with everything we were looking for and would accept our trade-in (which was in showroom condition, just as they required) Unfortunately their standards were much lower for their vehicles. They gave us the rookie sales person, which is fine but they claimed that any questions, descrepancies, or problems we had were our fault and we had to prove that they were lying and that the car was advertised correctly and any questions were answered by someone with little experience. So we ended up with only one key that works, no towing package or luggage rack, a loose windshield that had been replaced by them and a non-working rear window control. The car was not cleaned to showroom condition, many of the cupholders were full of old food and grime. And no cooperation from the dealership.
Just purchased a used, CPO 2018 Continental Black Label... - Joe V
Just purchased a used, CPO 2018 Continental Black Label (couldn't afford new). Unfortunately, one of the key fobs didn't work. I contacted Andrew, our sales specialist, who immediately checked with the manager who suggested a service appointment to have a professional check it out. When I arrived for the appointment, I was a little embarrassed as we had just returned from a trip to the beach and the car was dirty. Tim, the service representative already knew my dilemma and showed me to the customer lounge to have a seat. I also mentioned to Tim that the "hidden" keys were not alike and I asked about them. Tim said they were laser cut and might take a bit to get a replacement. I noticed they removed the car from the service entrance and I wondered why, but didn't pursue it further. Not much later, Tim said that I was all set. He walked me to my car and said both fobs were activated and ready to use. He then opened the bay door and I was on my way. I was pleasantly surprised to discover that the 2nd fob worked perfectly and the "hidden" key had been laser cut while I waited. PLUS the car had been cleaned inside and out! This is the first used car I have ever purchased (of about a dozen or so) and wasn't sure what to expect from the dealer. Of all the different dealerships I have had contact with, Green Lincoln treated me better than any of the other dealers. Thank you!
I have been a customer of Lee Motor Company for many... - crussell3
I have been a customer of Lee Motor Company for many years having purchased six new or used vehicles and have been totally satisfied with their entire staff. I have always been treated with respect and fairness from the Sales staff to the Service Department staff. I will continue to conduct my business with Lee Motor Company as long as this is true. Not only have I received excellent service for both my vehicle's, I have always been greeted by everyone with courtesy and appreciation for my business up to and including Mr. John Lee who made it a point to personally speak to me thanking me for my business and offering his personal help. I received this same courtesy from Tim Varnell and Larry Lassiter all on my most recent visit for service to my vehicle.
We would like to share our experience about pre-ordering... - gunner03
We would like to share our experience about pre-ordering our 2013 MKZ Hybrid at Lejeune Lincoln. We are returning customers and have been very satisfied with the sales and service department. They don’t use pushy tactics; make you feel uncomfortable or pressured to buy immediately. Our salesman Bob Peele spent over 3 hours with us on our first visit answering our questions and different options the vehicle has to offer. Bob gave us resources and information to research on the internet. We were convinced that the Hybrid was the vehicle for us.
After contacting several other dealerships within a 100 mile radius we returned with a page full of questions (options, codes, packages, financing, etc.) Bob introduced us to the Sales Manager Gary Reynolds who together answered them all to our satisfaction. Lejeune Lincoln offered us the best price/customer service making us feel confident with this dealership. This resulted in the purchase of two 2013 MKZ Hybrids, one for us and the other for our youngest daughter who is stationed in Florida.
We have also worked with Don Neff who sold our oldest daughter and son-in-law a 2012 MKX while home on leave last December. Don’s knowledge of the vehicle upon delivery was exceptional. Although they live in Nevada, he provides excellent customer service via the phone/email as needed. With our past and present experiences, we highly recommend Lejeune Lincoln for your next vehicle purchase.
This was the first car I bought from liberty. The... - iwfran
This was the first car I bought from liberty. The salesperson was very helpful and showed me a new Milan. I love my new Milan. It has everything I wanted in a car and more. I don't know how I lived without sync before. I shopped around quite a bit and this was by far the best value. Jake listed to what I was looking for in my new car, knew the answers to all of my questions, and got me a great deal. I can't say enough about the level of service. They were great!
My son and I went t Boone Ford to look at a 2011 Chevy... - jimw248
My son and I went t Boone Ford to look at a 2011 Chevy Equinox on June 19, 2021. The The dealership stated the vehicle's condition to be excellent and that it went through a 150 point inspection. The vehicle looked good so we purchased the vehicle. We didn't get 10 miles from the dealership when my son called me stating the vehicle was revving up and not going out of 1st gear as we were headed down a mountain. It got so bad that he had to pull off unto a truck runoff ramp. I got out of my truck and looked at it and tried to drive it in this area and it wouldn't shift. I called the dealership and the sales David asked me if I could get it back to the dealership. I stated it wouldn't shift but he insisted if I could try and get it there. We tried to drive it but only got 5miles and I decided I wasn't going to make matters worse. We left it in a parking lot and drove the keys to him so they could tow it. David assured me that this would be a priority and that he would call me on that Monday to give me an update. Monday came and went without any calls. So on Tuesday I called and asked for David and he was unavailable but told he would call me. He never did. I called Wednesday and again was told he was unavailable but the lady transferred me to Justin in service. I asked Justin for an update and he stated they hadn't gotten to it yet. I explained I was told this would be a priority. He said he would look into it. That Friday I had to call Justin back and he stated the transmission wouldn't come out of first gear. I stated I told David that a week ago and your telling me the same. He stated they had to send the vehicle over to Chevy and that their first appointment was the following Monday. I called Justin back that Tuesday to get an update because no one at this dealership calls anyone back and was told the transmission was bad and that it needed a new one. I was asked if I wanted to keep the vehicle or get my money back. I asked my son and he liked the vehicle and wanted them to repair it. I feel like they didn't want to invest the money in it. They stated they had to order a new transmission and that it would take a couple of days to get it in and a couple of days to install. A week later I called for an update and was told they ordered the wrong transmission and was waiting on it to get delivered. Yet another delay. A week and half goes by and I call and was told the guy installing the transmission and had kidney stones and was in the hospital and so work had stopped on the transmission. I asked if they had another mechanic who could finish the work and they said no. They stated another mechanic wouldn't know we the other mechanic left. I almost laughed because this was nonsense. To make a long story short, it took them 6 weeks to complete this job. I sat down prior to the transmission was complete with the new car sales manager Lee Brogan and explained the situation with no return calls, no one being available every time I call and how unprofessional things have been handled. He even stated it was unprofessional and something that needed to be addressed. I actually thought he was sincere but later found out he wasn't.
When my son finally got the vehicle back there was a noise the following day so my son took it to Meineke and was told the timing chain was bad and that it would cost $1200 to repair. We explained that the transmission went out the first day and now this. He stated this vehicle should have never been sold to us and that the transmission issued placed my son in a very dangerous situation. I called Lee Brogan and told him the timing chain issue and that you can definitely hear the noise. I would be bringing the vehicle up there that day but it would be after hours. He stated that was fine. They had the car the car for a week and again trying to touch base with someone was impossible. They finally said after a week that they couldn't reproduce the noise and that if it was a timing chain it would be covered under the warranty. We go to pick up the vehicle and immediately upon starting the vehicle the noise was heard. Lee and one of his mechanics says they don't hear anything which was a insult. Lee states the way the car sounded he would drive it to California. We took the vehicle and took it to the Chevy dealership by my home and within 30 minutes I am told the timing chain was bad and that anyone could hear the noise especially a mechanic. They told me the dealership just didn't want to fix the car. They also said for Lee to say he would drive the car to California was an insult to injury.
I had to pay almost $500 in costs that weren't covered under the warranty. At this point my son has driven this vehicle a total of 3 weeks since the purchase back in June. I have made 2 payments and getting ready to make the 3rd and I am out of the $500 in repair costs. I requested that Lee reimburse me for the repairs and the 2 payments I made since my son hadn't had the use of the car and he only offered me for the repairs. He wouldn't even return my calls or respond personally and had someone named Tyler speak to me which shows how unprofessional he is.
This is the worst dealership I have ever dealt with. They have absolutely no professional class whatsoever. And I see where it comes from sine Lee is the same way. If you have an issue they could care a less. They are great up to the point where the sale is finished. They could care a less about customer satisfaction. If you look back in there reviews there are several complaints like mine. At this point I have decided to seek legal counsel. BUYER BEWARE.
This is a dealership that anyone must NOT take your car.... - Chosen
This is a dealership that anyone must NOT take your car. They will lie to your face. They do NOT know anything about problems with cars. Please do have a warranty and even if you have one, they don't care because they do not know what they are talking about. Very Bad service department . The Tech will tell you one thing, then tell his manager something differ.