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Good fast service. Car wash always suggested. Beverages... - cap1981214
Good fast service. Car wash always suggested. Beverages provided in waiting area. Free WiFi and tv too! Spacious showroom. Conveniently located near interstate. Knowledgeable service department.
Patrick Hines and the service department are wonderful to... - Massam35
Patrick Hines and the service department are wonderful to work with and on top of the needs for my vehicle. Awesome people and friendly team.
Top Reviewed Service Specialists At This Dealership
Good as always. I came in for two recalls on my car they... - REBECCA524
Good as always. I came in for two recalls on my car they got both recalls done.I was in and out in one hour thank you very much.
This was my first visit to Ken Ganley Nissan and it was... - BLALLY18
This was my first visit to Ken Ganley Nissan and it was an excellent visit. I was there to get warranty service work done on my Murano. The service "pull-in" lane was very convenient and the initial registration was handled efficiently. I was in and out with 1.5 hours and the work was completed beyond my expectation.
Assistant Service Manager
My radio suddenly stopped working on Saturday at 2pm.... - James B.
My radio suddenly stopped working on Saturday at 2pm. Went right to the dealership and they were able to apply software update without an appointment.
The service department at Nissan did a great job... - Greg R.
The service department at Nissan did a great job communicating with me about ordering parts for my vehicle. I was contacted by Myra as soon as the repair work could be done. The vehicle is older and it was an unconventional type of fix in the interior. Ricart did it within a few hours, called me for pickup right away and charged much less than on the estimate. Amazing experience overall, thank you.
Nissan Service Advisor
Express Service Advisor
Took my car in for body repair..Marty Almester and Autumm... - Jogirl7!!!
Took my car in for body repair..Marty Almester and Autumm Bailey were great to work with.. Class act and my car is beautiful !! Happy customer
Excellent Service as usual. Service person was very nice... - Lora
Excellent Service as usual. Service person was very nice and helpful. This is why I have bought 2 Altimas here and will continue to do so.
John Lowe did a great job in showing and helping us pick... - Jeff
John Lowe did a great job in showing and helping us pick the car we ended up purchasing. He was very nice and explained everything clearly.
Very good service...I definitely will make this my new go... - rae kenney
Very good service...I definitely will make this my new go to.... everyone there was very friendly and helpful and they got me in and out the best they could.
Excellent communication from the staff. Service was done... - laxrebel
Excellent communication from the staff. Service was done on time and completed as estimated. Service was scheduled using the web process. I did have a question about the needed service but phone calls to the service department do not seem to be monitored.
I deal with the parts department on a regular basis. This... - UnhappyPrtsGuy
I deal with the parts department on a regular basis. This parts department has to be the worst parts department in Cincinnati. The employees are flat rude, rarely get the correct parts looked up. I will just give my business to Busam Nissan from now on.
We love Boardman Nissan! We have leased 6 Sentras in a... - Valerie
We love Boardman Nissan! We have leased 6 Sentras in a row and have been very satisfied with all of them. Right now we have 2! We have leased 5 from the same salesman, Rex! Great place to do business!!!
Stay away !!!! Terrible service and overpriced parts was... - Cliffj
Stay away !!!! Terrible service and overpriced parts was told to replace wheel bearing would be 429.00 when i went to get my car it was 578.00 out right bait & switch. Never take your car to this stealer
I am not pleased with my service I don’t like the way I... - Raphael
I am not pleased with my service I don’t like the way I am being treated how do you call yourself an auto dealership but you don’t have no courtesy cars to give people for having a car service that is very unprofessional buying a car is a very big and expensive investment you’re waiting on a big company to give me the go ahead to put an engine in a car I’m very disappointed I If you are having work done on your car at Jeff Wyler Kia I suggest that you don’t go go somewhere else where they can give you a courtesy car while you wait for your car Some of us need to go to work
I have Nissan Quest 2011 and Nissan seantra 2014 - Sirima krabnoi
Today I have problem with the engine and I call to make appointment they said I can come now so service is fast also I like the environment
Service Department - Dblack0703
The service department went above and beyond when I took my car in for service . I couldn’t be happier with the treatment and service I received!
Service and sales are best in the city - MeredithS
I have been dealing with Bedford Nissan for about 15 years and they kindly asked me to write them a review. It was the easiest thing I could do. I have bought 5 cars from this dealership and won’t take them anywhere else to get serviced. The staff is great. They are always attentive, friendly, fun and their pricing is competitive, if not less then other dealerships. The owner and managers say hello to me when I come in which I have never experienced elsewhere. They always take care of me if I need a car when my vehicle is being worked on and it’s always a great experience, especially their premium coffee, right James in service? 😛
It’s been a year since I bought a car from them, but the staff in the showroom is always friendly. They spend a lot of time making sure I get what I want and then spend as much time as I need to make sure I understand all the features. I can’t imagine doing business anywhere else. I love Bedford Nissan and would tell anyone looking for a reputable car dealership, this is the place to go. Thank you.
No Customer Service for a Factory Defect - IanV
Buyer beware, the sales department talks a great game about joining a family and how great their customer service is, but that is only when you are spending money. They will actively try to get you to take your problem somewhere else, or handle it yourself when it is a problem you should not have to deal with when buying a brand new car.
I bought a brand new 2020 Altima just off the truck, and one morning i came out to the crack pictured below. After finding no chip in the glass i reached out to the dealership for help. My sales person and the sales manager were surprised and asked me to bring it in for the service department to look at.
When i called for an appointment i was told there was nothing they would do by the service manager, and i was wasting my time. I was not given an appointment and told if i insisted on bringing my car in then whenever i wanted would work, because it would not take long. When i arrived a service tech looked at the windshield, could not find a chip, and said he needed to get his manager so they could start helping me. The manager came over to searched the crack for a chip (two times), then said it was impossible, there was nothing they could do, and told me i needed to call a glass company.
I went to the sales floor to talk to my sales associate, and the sales manager got involved again. They tried to do me "a favor" by calling their buddy at the glass company to get a discount because a new car less than 6 months old should not have this problem, and it could be fixed in 3 days.
About 15 minutes after i left the dealership the sales manager called to tell me the service manager contacted Nissan and they would cover it as a factory defect, but the windshield was on back order so it would be a couple weeks. Six weeks later i was still getting the run around about the part being on back order from everyone i talked to. I told my sales associate i was going to contact Nissan for more information and to get some help, he tried very hard to discourage me with several excuses about being short staffed, and back orders on all parts from covid.
I contact Nissan directly to inquire about my warranty claim and the windshield on back order, only to find out no such claim was filled for my cars vin number. I proceeded to file a complaint and send pictures to Nissan, my case was escalated within an hour to the Regional Customer Affairs manager who contacted me. They submitted a request to Buckeye Nissan to inspect my windshield for a warranty claim.
I was contact by the operations manager the next day to setup an appointment to look at my car, but before the call ended he told me i should contact my insurance company to start the process for a claim to get my windshield replaced.
When i arrived for my appointment two days later, the operation manager thoroughly searched every millimeter of the crack on my windshield three times around for a chip, before he said he would recommend to Nissan that it was a factory defect. Picture were taken and submitted to Nissan who agreed to replace the windshield as a factory defect. The windshield that had been on back order for six weeks was replaced that afternoon.
This entire process was eye opening, i was made to feel like i was an inconvenience and annoying because i was asking for help on a brand new current model vehicle, and they actively tried to get me to go away because i was not spending more money.
very untidy work - gsrinath84
This was my 3rd visit to their service center , 1 st 2 times were only for oil change. This time was more in depth service.
They charged 330 + Taxes not worth at all. Very shabby job , under the hood. Looks as if none of the components were even touched. When i called to give feedback.. their only response was ." ok Thankyou "
Very bad customer service
Will never go back !! and not recommend
Was in and out service in less than 50 minutes. Megan is... - cmortland78
Was in and out service in less than 50 minutes. Megan is super nice and the service techs only fix and do what needs done. Prices are fantastic less than $65 for an oil change and tire rotation. Clean and spacious waiting room with a variety of things to read, fresh coffee and vending machines as well. Can't say enough good things about Coughlin Nissan
Recall warranty item. - Nvonada
I am waiting for Dutro Ford to call me for my Nissan to be brought back so it can be repaired, throttle body and headlight malfunction.
ONLY a 4 star because of the BEGINNING issues, but the... - marksgirl1962
ONLY a 4 star because of the BEGINNING issues, but the final issue was cleared up by Kanoa. We got a great online deal, and service has been an excellent experience (oil change, but its the little things they did that was nice), so I would suggest them again. I have to drive 30 mjns to get here (Canal Winchester) so I'm not going to drive that distance for below acceptable service.
Outstanding service from their Service Department - Satisfied Customer
I ordered a bumper guard for a new Rogue that I purchased. Initially, there was a problem getting it installed properly. But Tracy Goleman (Assistant Service Manager), made sure things were done properly. She ordered another part, provided me a loaner vehicle, had the original guard removed, and had the new bumper guard installed. It looks great. Thanks Tracy for all your extra effort to be sure I was a satisfied customer. Randy
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