I went to the dealership for an electrical problem. - troyer28
I went to the dealership for an electrical problem. I received a text telling me my rear
brakes needed repaired, and I needed an oil change. (I declined. I took the vehicle in
for an electrical problem). At the end of the first day I called to check the status of
the vehicle. I was told that the technician didn’t want to test drive the vehicle
because the rear brakes were making a noise. (The brakes weren’t making a noise
when I dropped it off) The technician did see the electrical issue, but stopped when
he heard the brakes. The service advisor said there was a problem with the hat on
the rotor. They will continue to check on electrical issue the next day. I called at
1pm to check on the vehicle. I was told Bob was busy and he would give me a call
back. At 3 pm, I called Bob back after not receiving a return call. He asked if I
received his text update. At that point, I did not. He said it was a problem on his end.
He re-sent the message. He said there was a problem with the alternator, alternator
pig tail connector, audio amplifier, rear brakes, oil change, oil cooler lines, and
manifold leak totaling over $4,000 for repair. I received this message at 3pm on
Friday. Obviously, not enough time to repair the vehicle before the weekend. I
declined all services. I was charged $210 diagnosis. When I picked up the vehicle I
noticed the note on Bob’s desk asking him to return my call.
After getting the vehicle back and inspecting it myself, I realized that the technician
must have pushed the emergency brake during his inspection which caused the
shoe inside the rotor to fall off. There was no problem with the rotor as described by
the service advisor.
I repaired the alternator for under $200 in about an hour after the dealership had the
vehicle for two days and it was in worse condition than when I dropped it off. There
was no problem with the pig tail connector or audio amplifier. I understand the
dealership probably cannot repair an alternator and needs to use OEM parts. My
problems are:
#1 The technician stopped diagnosing the vehicle the first day because of a brake
concern, but the service advisor couldn’t call and tell me that. (A brake concern that
was caused by the technician)
#2 Service advisor was too busy to return a call the second day leaving vehicle
unrepaired until at least Monday afternoon. There was a note on his desk to return
my call.
#3 Of the seven issues reported, alternator repair was the only thing needed to fix
the requested problem. They just wanted to throw parts at it to hope it fixed the
problem
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