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Stephen Kim is great to work with. He is always very... - JG
Stephen Kim is great to work with. He is always very helpful and explains everything well. The work is always excellent, we've never had a problem that wasn't fixed the first time.
Top Reviewed Service Specialists At This Dealership
First oil change - CHAUNTE
I was warmly greated. I had a comfortable waiting area and I didn't have to wait to long either. They also wasted my car for free.
Parts Counter Associate
Absolutely loved it - Juliejean
Knowledgeable, personable, friendly, cares about the needs and wants of people. Extremely helpful! They were detailed and looked after what I needed and what would benefit me most.
easy and quick - leebjntuffy
comfortable lounge, good coffee tea cold drinks just an overall pleasant experience. Of course wondering onto the sale floor (right next to the lounge} to view new models is fun and probably
not just a coincidence.
We bought two new cars from Withnell on Wednesday and... - The Knuth's
We bought two new cars from Withnell on Wednesday and asked for the ceramic coating for the paint on both cars. I was amazed when I received a call on Friday, with a Tuesday appointment for one car, and a Wednesday appointment for the other. The service department is on top of it! I was expecting to wait much longer for their call.
I am a customer of the service dept. the car had two... - R. Adams
I am a customer of the service dept. the car had two trouble codes that needed warranty attention. On my first diagnostic appt the agent told me the car would need all day for the repair. He also said there were loaner cars that might be available and there was a shuttle service. On the days before the repair the C-19 restrictions were increased so I did not want to use a shuttle because we would have to be in the small space risking each other’s health. when I arrived for the appt the new agent said the repair is quick so it should be just 2-3 hours. I mentioned the previous estimate. He said no it won’t take that long. When I asked about the loaner another employee joined in saying “we don’t have loaner cars” and pointed me to the shuttle.
4 hours no word.
5 hours still no word so I walked to a local restaurant for some lunch.
6 hours and still no word on when the car will be ready, no status updates, nothing.
I can’t decide which says poor customer service more than over promising and under delivering, giving vastly different expected wait times, leaving a customer in the waiting area hours beyond the estimated time without a status update, or lying to customers about available transportation.
Still waiting... but the employees are having a good time chatting.
excellent servicw - ssenge1
This is not the first time I have had my Hyundai Santa Fe in for service. I continue to be impressed by the friendliness and expertise of the service department. From the staff at the desk to the service techs right thru the explanation and payment process everyone made it as painless as possible.
Thank you all. See ya next time.
Helped lower payments - vasymassy
I stopped by Dick Hannah Hyundai because I wanted to see if they could help me lower my payments. I had a Toyota with payments that were too high for me, so Noe and art helped me accomplish that. Thank you guys
Not usually someone who writes reviews but... - mppierce41
These guys were FANTASTIC! I own a 2007 hyundai elantra and took it in to get a couple of minor recalls performed. One of the recalls could not be performed because of a problem with a wiring harness. The wiring harness was no easy fix due to federal law because it controlled the airbag system. The service manager, Rob Manning, called me and expressed the issue and told me that he wanted to plead the case to hyundai about doing the repair at their expense, even though the vehicle was over warranty at 110,000 miles. He made the case for me and hyundai agreed to pay for the entire repair, about $4500. I was and am amazed at the level of customer care and professionalism at Hyundai of Bend. I don't usually write reviews but every once in a while you get a level of customer care that goes so far beyond your expectations that I felt that this is the absolute least that I could do. Thank you, thank you, thank Rob Manning and all of the service department at Hyundai of Bend. I will absolutely be recommending Hyundai and specifically Hyundai of Bend to anyone and everyone. Oh and one last thing, I had a door handle on the passenger side of the car that broke and I mentioned that I wanted it priced out to get repaired while they had it in the shop. They told me they would look into it for me and I didn't hear anything back for a few days. The next thing I know, they sent me an email that said my car was ready and they went ahead and fixed the door handle at no charge. Incredible!!