First VW - Deephan
Aaron was great at providing us options and allowing us to explore them. Very chill and relaxed, didn’t feel pressured to buy the first time I went in, which made me feel comfortable compared to other places I’ve been to.
First car- Amazing service - Kristinag424
I had been shopping around to buy my first car and other dealers were nice, but everyone here was very helpful, caring and genuinely nice people. It made my car buying experience less stressful and when I had questions they were amazingly helpful and honest with their answers. They weren’t just trying to sell me the car, they wanted to make sure I was happy with what I was purchasing, and welcomed any and all questions and concerns I had. Best car buying experience ever! I will continue to come back and recommend this place to anyone looking to purchase a car! My salesman was Jerrad and I would 100% recommend him to anyone! He is personable, helpful, and all around a great person! Definitely ask for him when looking for your next car!
Top Reviewed Specialists At This Dealership
Volkswagen Sales Consultant
Mazda Sales Consultant
World Class Experience! - zizioulalah
I had an excellent experience with Hyundai at Sheppard Motors and I am very satisfied with all information I got and all procedures I went through were greatly detailed and Mr Adam C. made my experience with Hyundai excellent and I am very thankful Mr Adam C. is part of your great team at Sheppard Motors. I will definitely let the rest of my family and friends come do business with you in the future. Thank You for everything. God Bless You.
I got my dream car within hours! - Shaynee
My car had overheated on my way to work this morning so I decided to try to get a car with 0 down & bad credit. I drove away with the car I came in asking for within 3 hours! Every representitive I spoke with helped out in more ways than just one. I am very grateful I chose to do business with them and will continue to do so! I HIGHLY recommend anyone searching for a reliable car should end their search and go talk to the guys at Volkswagen!
BAD EXPERIENCE!!I bought my first and second car and my last - Won'tshophereeveragain
Sales man raised the car price from advertised price on car gurus $1000.00 Then told me they came down for me.I got upset and tried to leave,my husband asked me to just buy the car.During the signing process the woman who explained paperwork was very rude and sarcastically asked me if I was ok,acted like get over it and deal. My husband did the test drive,I did not. When I got home I found out I could not see out the back windows to drive it due to being to short. and bad car design .I called and asked them if I could bring it back .I was told sure we will work with you.We don't want you to keep a vehicle you hate and cannot drive.(It's a bad accident waiting to happen for me.)The sales manager at LITHIA VOLKSWAGEN told we we will take your car for trade in value which was $13,000.00 or $14,000.00,I paid 17,500.00 for the car.I was also told by salesman if for any reason you dont like the car you can bring it back during sales process,so that was a lie. I will no longer buy cars from Lithia. Sad thing is if they would had been honorable and good sales people .I would had of replaced the car with a more expensive car on the lot that I originally wanted.They would had made more money instead of losing a customer for life.
They made me feel like I wasn't even at a dealership - Aaron
We made the drive out from Portland to buy a used Tiguan that we liked. I can truly say that it was well worth the drive. They are a small town dealership and treat you with great service. We worked with Richard on the sale. He, nor anyone else, was invasive or rushed. This was the best experience I have ever had buying from a dealership. We would be happy to highly recommend them. Thanks Richard.
Definitely NOT your typical sales experience! - yissa
Shelby was awesome and Derek was so down-to-earth. They were very up-front about everything - definitely not the "usual" experience with a car dealership!
$$$$$×$$ - Kyle Groff
I took my VW Bug to be fixed it took 3 weeks I got it back and there is multiple things wrong with my car they did not take care of my vehicle like a normal car place should they were young adolescent children very rude Louise the service department manager was extremely rude to me didn't explain anything to me said he fixed multiple things I took it to another mechanic he didn't fix anything besides that I got my car back with 3 quarts low oil and no brake fluid interior light broken speedometer Broken Clock broken and my doors are broke after I took it there to get fixed I took it there for my doors and everything else is broken in my car Louie's the service manager does not deserve to work there I'm very upset and I'm getting to the bottom of it as I am typing this message