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Very friendly staff, made the whole ordeal very pleasant - redbrick
The salesman was energetic without being pushy or annoying, He was a great help in every step and made me feel comfortable throughout the process.
Every bad stereotype is true - buyer
We were contacted that a car that was on "hold" for two weeks was now available. I arranged financing and made a 4 pm appt to sign paperwork. Salesman called while I was driving over and said they sold it to someone else instead. Salesman never had asked for a deposit, nor put the car on hold, just sold it to someone else who did not have a day job..
Noe and Trey did an amazing job helping me and my husband... - kseniya
Noe and Trey did an amazing job helping me and my husband purchasing a Volkswagen. Noe helped us find the vehicle we needed and took his time to inform us about each vehicle we were interested in. Trey helped us purchasing the vehicle and answering all our financial questions. Would recommend this dealership to everyone. The staff is extremely friendly and kind.
Dissatisfied with my whole experience. Car dealers that... - brookshousecleaning
Dissatisfied with my whole experience. Car dealers that only care about another sale. A rip off. Not honest. Double check everything before you sign the line.
Buying a Car - John B
Let’s just say this dealership is the “Diamond in the Rough”. Had the most humblest experience working with the whole crew at MVW!!! Ya, treated us like family and made a young girl so so Happy buying her first car. If you have a young adult looking to get into a great car and have a transparent experience and full of honesty. Go see the gang at McMinnville Volkswagen!!!
Excellent Sales team and F&I staff - PullmanCoug
I drove 400 miles to Armstrong VW because they have a big selection of VW Passat TDIs in stock. I worked with Anthony and then Bill. Both showed me every car they had in stock, then patiently let me run the deliberations through my head until I chose one. Daniel in F&I did his job in trying to sell me additional products and services but was cool when I declined all of them. This is the best large city dealer I have ever worked with. Thanks to Anthony, Bill, and Daniel for a great experience.
Exactly the experience that I wanted - jprovo
I was looking for a quick and efficient transaction and that's exactly what I got. My salesperson Maggie was incredibly helpful, friendly, and very communicative. Jimmy, the sales manager, was also incredibly personable and had everything ready to sign upon my arrival. They listened to my requests, gave me a great deal, and made the whole buying transaction the easiest, quickest, and most pleasant I have ever experienced. I would definitely recommend.
Thanks from Idaho - Idaho
Power Auto VW team worked with us to ensure all the necessary state requirements for interstate sale, taxation, registration and titling were properly done to make the transaction happen. All accomplished.
Horrible. - Review20
I rarely write reviews but the horrible and shady experience detailed below demanded I share. Recently, I was in the market for an XC90. As an Adidas employee we receive a corporate discount and it’s a recommended dealer. I found a special online that was better than our discount so I headed for the dealership. A Nice man helps right away. I let him know I’m interested in the XC90 special for my wife. He has a couple of vehicles that will match.
I test drive it gives the thumbs up. Let’s work out the numbers. This is where the shady behavior start.
They take my vehicle for assessment to calculate the trade in value. They tell me they go by KBB. I know the trade in value because 2 days earlier, BMW gave me a quote. My Kbb value trade came in at one price, but strangely Volvo stated they can only give me 3k below the kbb trade in value. Hmmmm.
I ask why and he gives me an answer in which I state “ that makes zero since”. He says he’s going to go back and get an explanation. The answer was due to “market sales value. KBB says one thing but their system shows something different ”. Well why use KBB?
Break in action
What they didn’t know is I used to work at a dealership in undergrad as a summer job. This is BS for 2 reasons.
When you trade in a vehicle, the dealer has two options. Sell the vehicle from their dealership or put it through a dealer auction where another dealership will buy it to resell. Today, there are several consumer friendly tools like truecar, cars.com etc that show what a car has been sold for in the last 3 months. Long story short, the average was $4500 above the trade in value the calculated on KBB. Meaning whether they resold my trade in on their site or Mannheim dealer auction, they would have exceeded the trade in value. Also, you might state $300-$500 in variation. But $3000? More context, my exact model sold 3 days before with more miles for $5600 more than the KBB trade-in value.
After this I say no thank you and leave the dealership. The next day I get a text message claiming they can now honor the deal. I’m skeptical but after several back and forths, I agree to bring in my wife in. Maybe they made a mistake I thought. Doesn’t matter as long as I can capitalize on the special. I bring my wife and two kids under two in for a test drive. We put the car seat for the test drive and by the end, my wife says she likes it.
I tell him it’s already been in an hour so I’ll drop the kids and wife off and come back. I ask him to have the paperwork ready. I drive the Half hour and drop the kids and wife off for lunch and nap and drive a half hour back. I get there and I’m ready to sign and he says “Im so sorry. I made a mistake. Unfortunately I can’t honor this deal. I quoted you the wrong car. These are the actually numbers (which is way more expensive). Hmmmm.
Needless to say, I will be filing a complaint with our corporate benefits team, BBB, and review sites like these. I know it’s custom for them to make up some statement discussing how “this is not the standard we.” Twice they lied and did not commit to what was promised… Good thing I have it all documented on text message, email and.. Very disappointed. Not something I would expect from Volvo.