Fantastic experience - Marshall Keith Posey
The service department is top notch. This review is for my sales experience. Easy..... very fair.... great people all the way around. The General Manager (David), my sales associate (Andrew) and finance (Brett) are consummate professionals. Thank you guys for my new 750li!! It is awesome! Do yourself a favor and go see these folks. You will be glad you did.
Vacationers in the market - Go by Hilton Head BMW! - CharlesM
I purchased a used X5. I searched for weeks near home but checked the Hilton Head BMW page while visiting. Luckily, they had a great fit for what we wanted and a price that worked. Jerry Mitchell took me for a test drive and was very upfront about a small issue with the car. A problem with a camera which they intended to fix. The sales manager, Joel Barrow, worked with Jerry and they made sure I was taken care of. They found a very reasonable interest rate for me. Detailed the car perfectly. Once it was ready, sent all the paperwork via FedEx. Finally, they delivered the car several hours to my doorstep. I found the manual was missing, but before I could contact them Jerry sent an email saying a new manual was being delivered! I really appreciated those two taking a complicated situation and making it problem free. I couldn't be happier. Thanks guys!
Buyer beware! - Caleb H
We ordered a M3 from Rick Hendrick BMW on 11/18. We were originally told it should be ready around mid January and we were fine with that. I inquired where we were in production on 1/8 and was told it went into production on 12/19. Then the salesman wouldn't answer me when I called and emailed about delivery. So I called BMW North America a week later, myself with our production number and was told it wasn't in production yet. I cancelled my build with Rick Hendrick because I was lied to. I asked for my deposit for weeks and never got a response. I went to Rick Hendrick to speak with the sales manager and he said he wouldn't give our deposit back until the car sells. We like to shop locally, but will never do business with any Rick Hendrick dealership. Buyer beware!
friendly, professional service - red
structure very appealing and accomodating. vehicles arranged such that they invite a closer look. Employees were friendly and salesman was very informative and facilitative. Very knowledgeable about product and freely shared information about vehicle, maintenance plans,operation of vehicle
Customer service? Unlikely. - Jack T
Unfortunately, it is not possible to leave zero stars. I have a 2016 228i and BMW's Teleservice informed me that I was due for an oil change and cabin filter change. I was able to make an appointment online, but wanted to talk to a service advisor and so stated. I waited a day and there was no callback. After another day I called Century and left a message for the assigned service advisor. Again I waited a day and there was no callback. So I called Century and asked for any other service advisor other than the assigned one. Much to my surprise when the service line was answered, it was the assigned advisor. I opened with "I left you several messages". The response "Okay". At that point I decided that Century had no interest in my business and told the advisor "nevermind". After about 5 minutes the advisor must have listened to the messages I sent, and called me back, apologetic, and talking about the misunderstanding. There was no misunderstanding - phone calls weren't returned. I have no idea about the rest of the dealership, buying a car or parts, but if this is representative of the dealership, find somewhere else.
Excessive charges for small tasks, Florence, SC BMW - Frustrated with 5-Star Automotive
I would like to complain about my experience at BMW of Florence, SC. I needed a tail light bulb changed. The bulb cost is $5. They wanted to charge me $80 labor to change the lightbulb. There were no diagnostics being performed. Just $75 to change a light bulb for the rear tail light. Even though it takes 5 minutes or less to pop in a new bulb, BMW insisted charging 30 minutes labor.
Just to be clear, I own 2 BMW's and have owned BMW's for over 20 years. I have replaced many bulbs (not at Florence BMW) over this time. Typical cost is $5 to $10 and have been told on occasion that there is no charge. There is a reason that secondary BMW service shops are flourishing. I will be taking my BMW to them because I want to be treated fairly. I am all in favor of BMW making a fair profit. Charging me 30 minutes labor for popping in a new tail light bulb (5 minutes or less) is not treating your customers fairly.