Sales and Service - Chuck
This is the second BMW I have brought from BMW Columbia. David Miles and his Team are Professionals when it comes to the Customer Experience. They have proven and demonstrated they understand what Customer Service is about.
The Sale and follow up has been nothing short of amazingly simple and efficient. When you have Professionals hired and trained for the Customer Experience, you get these results.
I am so pleased with my purchase and know from past experience they exist for the Customer and understand this Principle.
I also feel confident my Service needs will prove out to be the same experience, as I experienced with my former X3.
So congratulations to BMW Columbia, David, Joe, and Chad for being there and demonstrating
what Customer Service is about.
I wish other enterprises could take a lesson from David Miles Team at BMW Columbia.
All the best,
Worst service, stay away! - dc72
My 2014 328i just got this problem related to VANOS. This dealer was trying to have as replace the engine at our cost ($10500) did not admitting the known VANOS problem. Good thing we found a local very trustworthy service specialized on german cars that properly diagnosed and total repair cost including complete tune-up $2300.
I am very dissatisfied with the service we experienced from Hilton Head BMW dealer. We called the BMW customer relations because the VANOS issue related repairs are covered up to an extended 10 years warranty but because we used a private service center the cost is not covered.
This is my worst experience ever with any service we have ever deal with.
Bad Business precedes Bad Reputation - Unhappy
On 8/03/18 my husband and I drove to RHBMW in Charleston from Florence (2.5hrs). Got there just before 3 pm. J Simmons became our salesperson. We drove 2 vehicles. After we made our decision Mr Simmons sent the vehicle to be detailed and be fueled. At that point we had to wait about 3 hrs to see the finance person. We were told that on this day he was working alone because the other person had to leave early. By the time we finished it was well after 7 pm (closing time). The sales person left as soon as we exited the the finance office and thanking us for the purchase. The finance person left before we could walk to the car we have driven to the dealership. I knew we needed to put gas in this vehicle so I drove it to the nearest station. There my husband informed me that there was no gas in our purchase. By the time we grabbed something to eat and drove back to Flo it was around 11 pm. Tired from a long wk and a long ordeal of purchasing a car, we slept late. By the time we got around to drive our new CPO, we noticed a message on the Dash Panel: oil change due since 6/18 and the dealership was closed. My husband called early on Monday and spoke with the Sales Manager. The SM told him that as a CPO this vehicle had gone thru an extensive inspection including an oil change. That this message was most likely a “programming error”” and to stop by to have it looked at and to get a full tank of gas. My husband told him that stopping by was not an option since we live in Flo. The SM then told him that he would look into it and call him bk. By Wednesday we haven’t heard so my husband called him again. At that point the SM told him that the person in charge of that would not be bk until Fri 8/10. Today is Sat 8/11 and we have not heard. We are are waiting for a replacement for the glove compartment (I have a “we owe”, the Owner’s Manual” I was looking for when the compartment fell apart, tank of gas and an answer to what is the “error” on the message board if in fact the oil was changed. BTW my husband found trash on the doors pocket and dirty floor mats under the proctective papers. At this point we are dissatisfied to the response or lack of , willing to return the vehicle and receive a refund
dishonest service department - never again
My six cylinder engine developed a misfire at 35k miles. They performed a diagnostic test and confirmed what I already knew. They claimed it needed six new coils and six new spark plugs.
The price quoted was $1100.00. When confronted they admitted it was 1 coil that was causing the misfire however "the 1 new coil would not be able to communicate with the existing coils" after arguing about it I gave up and regrettably paid to have the recommended work done. while picking up the car the service person was telling the exact same BS to another unsuspecting customer with the same make and model car. My advise to you is to find a qualified mechanic that's not affiliated with this dealership.
Awesome Buying Experience - Culpepper
I ordered a new 2018 BMW X2 and it had to be made and shipped from Germany so it took about 8 weeks to come in. During that entire time my Sales Consultant Ryan Lassiter and his Sales Manager Ian Long, kept me informed every step of the way. Once the vehicle and I drove down from Charlotte to pick up the vehicle the made the buying process easy and simple. Ryan had the car ready for me with a full take of gas, and it was clean as a whistle. I also traded in a car and they made that process very easy and gave me a fair trade in value. I highly recommend buying your next BMW from Century BMW in Greenville, SC. The entire staff was friendly and very professional. I would certainly buy again from Ryan and will be referring friends.
Excessive charges for small tasks, Florence, SC BMW - Frustrated with 5-Star Automotive
I would like to complain about my experience at BMW of Florence, SC. I needed a tail light bulb changed. The bulb cost is $5. They wanted to charge me $80 labor to change the lightbulb. There were no diagnostics being performed. Just $75 to change a light bulb for the rear tail light. Even though it takes 5 minutes or less to pop in a new bulb, BMW insisted charging 30 minutes labor.
Just to be clear, I own 2 BMW's and have owned BMW's for over 20 years. I have replaced many bulbs (not at Florence BMW) over this time. Typical cost is $5 to $10 and have been told on occasion that there is no charge. There is a reason that secondary BMW service shops are flourishing. I will be taking my BMW to them because I want to be treated fairly. I am all in favor of BMW making a fair profit. Charging me 30 minutes labor for popping in a new tail light bulb (5 minutes or less) is not treating your customers fairly.