2018 BMW M2 - florida1979
Service advisor Daniel Lee is Awesome! He is always helpful, friendly and keeps me informed about my vehicle. A true professional that knows his clients and is also down to earth. The service department and dealership is top notch. They also have great coffee which is a bonus!! Ask for Daniel Lee by name!
Untrustworthy - RBF
This dealership is not genuine and never gave me the feeling they ever wanted to sell me a car. I even reached out to the GM after one of their so called client advisors totally dropped the ball, avoided my questions and sent me a carfax for a completely different vehicle than I was looking at. The GM called me right away only to pass me off to another sales person who did not follow through with me either. I’m not a demanding guy, was just asking general questions & seeking information. I even told them I wanted to make a purchase within a few days and was highly considering one of their certified pre owned vehicles. Low and behold, I just checked their website (one week later after not hearing back from them at all) to see if the car was still there and it was gone. In my mind, horrible customer service & untrustworthy dealership. Not ever expected from a luxury brand like BMW.
Amazing Customer Experience - James23
We recently purchased two cars from Todd Taylor, and I can honestly say this was THE BEST car shopping experience I have ever had. First off, the dealership is set up with salaried salesmen, so Todd was interested in finding us the right car at the right price for our family rather than being incentivized to get us into any vehicle he could at the highest price. For instance, Todd let us take two different models home with us, overnight, to figure out which was the right fit. Hendricks made the purchase process itself as simple as could be, considering we were turning in a lease and paying off a car loan in exchange for financing two new vehicles on a Saturday evening! But what really stood out to me was the care and attention that we’ve gotten from Todd AFTER we had already purchased our two cars. Todd not only followed through with a couple of minor fixes to our new truck, he also made it super convenient for us by giving us a loaner vehicle and driving the car back out to our house himself after the repair was done. But the above and beyond moment happened just recently, when my wife’s new car stalled out over a bridge while she had our two boys in the car. She called Todd who sent over his shop’s service vehicle immediately, and was able to get her up and running and back to safety (and luckily there was nothing wrong with the car after all!). In short, I HIGHLY RECOMMEND purchasing your next car from Todd Taylor at Hendrick’s Certified BMW, you simply can’t find a better car salesman in the city of Charleston.
dishonest service department - never again
My six cylinder engine developed a misfire at 35k miles. They performed a diagnostic test and confirmed what I already knew. They claimed it needed six new coils and six new spark plugs.
The price quoted was $1100.00. When confronted they admitted it was 1 coil that was causing the misfire however "the 1 new coil would not be able to communicate with the existing coils" after arguing about it I gave up and regrettably paid to have the recommended work done. while picking up the car the service person was telling the exact same BS to another unsuspecting customer with the same make and model car. My advise to you is to find a qualified mechanic that's not affiliated with this dealership.
Awesome Buying Experience - Culpepper
I ordered a new 2018 BMW X2 and it had to be made and shipped from Germany so it took about 8 weeks to come in. During that entire time my Sales Consultant Ryan Lassiter and his Sales Manager Ian Long, kept me informed every step of the way. Once the vehicle and I drove down from Charlotte to pick up the vehicle the made the buying process easy and simple. Ryan had the car ready for me with a full take of gas, and it was clean as a whistle. I also traded in a car and they made that process very easy and gave me a fair trade in value. I highly recommend buying your next BMW from Century BMW in Greenville, SC. The entire staff was friendly and very professional. I would certainly buy again from Ryan and will be referring friends.
Excessive charges for small tasks, Florence, SC BMW - Frustrated with 5-Star Automotive
I would like to complain about my experience at BMW of Florence, SC. I needed a tail light bulb changed. The bulb cost is $5. They wanted to charge me $80 labor to change the lightbulb. There were no diagnostics being performed. Just $75 to change a light bulb for the rear tail light. Even though it takes 5 minutes or less to pop in a new bulb, BMW insisted charging 30 minutes labor.
Just to be clear, I own 2 BMW's and have owned BMW's for over 20 years. I have replaced many bulbs (not at Florence BMW) over this time. Typical cost is $5 to $10 and have been told on occasion that there is no charge. There is a reason that secondary BMW service shops are flourishing. I will be taking my BMW to them because I want to be treated fairly. I am all in favor of BMW making a fair profit. Charging me 30 minutes labor for popping in a new tail light bulb (5 minutes or less) is not treating your customers fairly.