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I had my annual service for my M240 on September 9. Sarah... - Keith
I had my annual service for my M240 on September 9. Sarah was my service writer. All work was done in the time they predicted and my car was cleaned on the inside; I turned down the offer to wash the outside since I do that myself. I received outstanding service.
Dr. Nalven and I appreciate the quality the handling and... - MASTER MARINER
Dr. Nalven and I appreciate the quality the handling and ride of our BMWs. Our current X.3 is the ninth Bmw that we have driven and enjoyed. The personnel at Hilton head BMW treat us like family.
Steve the store manager Mike Milligan the service manager and Jacob Walker all and to the positive experience
JT did a wonderful job of handling my air bag re call.... - emmiepburns
JT did a wonderful job of handling my air bag re call. He made me feel that the service was important and he was very helpful.
I am a happy customer. I always ask for Charles as my... - Lisamcorbett
I am a happy customer. I always ask for Charles as my advisor for all my vehicles. Charles is responsive and keeps me abreast of everything going on with my car. I like servicing my car at this location because I can trust my Advisor.
It seems that if your BMW is not in warranty anymore,... - Onem
It seems that if your BMW is not in warranty anymore, every time you make an oil change will be an array of new items that need fixing/ replacement and will cost a minimum of +$2,000 per item. Apparently is a mistake of owning this type of car for 5 years (BMW x5 2015) best advice we got (from the service team) was leasing or trade in below 45,000 miles. Lesson learned.
You want a side of attitude to go with your new car? - Jack Vang
**DO NOT SHOP HERE IF YOU'RE OUT OF STATE** I was mislead by Ashlyn Ray that the vehicle I was inquiring about was in great condition with only a scratch so minor on the passenger door that the camera could not capture it. I stressed to her that any imperfections seen and pointed out in separate photos would be much appreciated. It was like pulling teeth to get them and when I did they were practically useless but being as the car was described in great condition with only 13k miles my wife and I took the 2.5 hour drive to find a car that had scratches all over, 3 dents in the front bumper and a half inch crack in the infotainment screen. This place is a total joke. I'm a previous Sonic automotive customer and i've NEVER received such terrible treatment. Heck I had a "VIP" appointment and when I got in no one even had a clue who I was or that I needed to be seen so we stood around until Kevin from Mini Cooper next door came to help us. Kevin was absolutely amazing but Ashyln (wasn't even present that day knowing that we had an appointment for Saturday) did nothing but waste our time and the sales manager went the extra mile to make excuses on her behalf. Lost my ish and walked away. Do yourself a favor and avoid this trifling place unless you like being lied to. Don't bother replying either with your superficial responses unless you can give us our time back.