Bad business practices - Cargirl
After shopping around the dealership, I didn’t find exactly what I was looking for in my new 535I. After a short discussion with the salesman, Terry Capers, about my specific wants and needs he assured me he had the car for me it was just located at the other dealership in the area. I was in quite a pinch so I had him draw up the papers and decided My husband and I would sign upon pick up. Although we assessed the interior and exterior we were never allowed to test drive??? Everything seemed to look great, and we finalized the deal, so I thought. It was constantly something else, new paperwork, new documentation etc. Everyday it was something new although my husband and I are both employed and can hardly accomplish the regular each day. So weeks have passed and finally everything is taken care of.
About a week ago an older gentleman noticed a sound the engine was making and said it had to be repaired. I had noticed the sound since day one but didn’t think it was an issue because no warning was on. Needless to say I took my car in by advice from Mr. Capers and they are now hitting me with an $870 service bill. I’m not pleased, especially considering the car was making this noise at the time of purchase
Great experience,very friendly easy to work with - Susie123
Everyone we encountered during our visit was friendly and greeted us with a smile. I can’t say enough about Steve Molthop, he was amazing. Jerry our sales associate really sold us on BMW. We had service questions and the service department was very informattive and not hurried. Lastly the finance gentleman who I can’t recall by name went above and beyond to get our numbers where we needed them. Will definitely recommend and purchase from Hilton Head BMW again. Thank you.
Story Tellers - carguy
Based on chat on this dealers page, the vehicle was present and that the webpage is kept up to date.
I had sent an email inquiry and was told, Yes, we have the vehicle.
I called the dealership for direction and speak to the saleswomen(who was not available). But was told, no we don't have the vehicle. Of course my response ... what? How is this possible.
I was told may be someone put a deposit on the vehicle. We don't remove listings based on a deposit.
Then I was put on hold, and subsequently told it sold earlier today. All of this took place within a hour.
A whole lot of questionable behavior for a BMW dealership.
Awesome!!! - Giantgonads6969696969
They’re great at sales and service, looking forward to getting another new car once I’m done with this one! Customer for life for sure.
Awesome Buying Experience - Culpepper
I ordered a new 2018 BMW X2 and it had to be made and shipped from Germany so it took about 8 weeks to come in. During that entire time my Sales Consultant Ryan Lassiter and his Sales Manager Ian Long, kept me informed every step of the way. Once the vehicle and I drove down from Charlotte to pick up the vehicle the made the buying process easy and simple. Ryan had the car ready for me with a full take of gas, and it was clean as a whistle. I also traded in a car and they made that process very easy and gave me a fair trade in value. I highly recommend buying your next BMW from Century BMW in Greenville, SC. The entire staff was friendly and very professional. I would certainly buy again from Ryan and will be referring friends.
Excessive charges for small tasks, Florence, SC BMW - Frustrated with 5-Star Automotive
I would like to complain about my experience at BMW of Florence, SC. I needed a tail light bulb changed. The bulb cost is $5. They wanted to charge me $80 labor to change the lightbulb. There were no diagnostics being performed. Just $75 to change a light bulb for the rear tail light. Even though it takes 5 minutes or less to pop in a new bulb, BMW insisted charging 30 minutes labor.
Just to be clear, I own 2 BMW's and have owned BMW's for over 20 years. I have replaced many bulbs (not at Florence BMW) over this time. Typical cost is $5 to $10 and have been told on occasion that there is no charge. There is a reason that secondary BMW service shops are flourishing. I will be taking my BMW to them because I want to be treated fairly. I am all in favor of BMW making a fair profit. Charging me 30 minutes labor for popping in a new tail light bulb (5 minutes or less) is not treating your customers fairly.