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I just want to say Todd and his coworkers are very... - derdeb6464
I just want to say Todd and his coworkers are very professional. And Todd knows his product very well. My wife bought a SUV and I bought a car.
Top Reviewed Specialists At This Dealership
our purchase experience - Karl
We just purchased a certified preowned GLS 450 from Dick Dyer in Columbia and we cannot say enough good thinks about our experience. Andre our sale rep was great as well as the entire staff. Next time we are in the market for a Mercedes we will make the 3hr drive to Dick Dyer. This is my 7th Mercedes so I am familiar with the sales process these guys do it right
Karl & oy
Purchased first Mercedes GLE350 - Mary from Alabama
Purchased my first Mercedes from Five Star in Florence and Ash made it such a great experience. Traveled from out of state and the process was quick and easy. Definitely would recommend Five Star and ask for Ash!!
Absolutely terrible - thelm
Please read before deciding to purchase a vehicle through this dealership! Mercedes makes a wonderful vehicle however this dealership will make you fall out of love with the Mercedes experience. I bought my car and gave them asking price, didn't haggle however they tried to put an extra $500 charge on the final sale the explicit listed online is included in the price. Should have taken that as a hint however they moved forward and took that off. My test drive for the car was less than a mile before I was told to return to the dealership. The car broke down the day I received it as well as had a leaking tire which I found out very shortly after I left the dealership. I was not able to obtain service records or anything through the dealership, HOWEVER a different dealership that had no skin in the game with my car sent my the service records for my car almost immediately after speaking with them. I spoke with the GM for a little where they decided to tow it from my local Mercedes dealership four and a half hours back to Myrtle Beach because they "knew the car better". That being said they said they would cover the towing. A MONTH later and that is not the case. They have been unresponsive, short, and arguably worst customer service than a poorly run McDonalds. The management would pass messages through other people to avoid speaking to me as well, so there was no direct communication besides the emails and voicemails I left that WERE NEVER responded to. They are absolute con artists, only want your money and do not care about your experience or how you feel about your car. Mercedes should really look into pulling their brand from this dealership. Save yourself and buy a car from somewhere you can trust and wants you to have the best Mercedes experience possible. I love my car but have already had to go fix numerous things with the car since having it by taking it to someone who knows what they are doing!
Traveling "Mercy"-des Benz - TheBestorNothing
When travelling from Ohio to South Carolina to visit friends, our 2018 GLC 300 developed some issues with the active brake assist system. We contacted John Z. with the service department at MB of HH and they worked us right in on a busy Friday afternoon. Updated the software, made sure we were safe to keep travelling, and even gave us a courtesy car wash. All for strangers with a car purchased at our local MB dealer in Ohio.
Discriminating - Amorales
ABSOLUTELY HORRIBLE!!!! They told me the only way they could do business with me was if I paid 20k over MSRP!!!!! I feel absolutely discriminated upon!!!!! No reasons given at all!! Just pretty much given the middle finger!!!!