Car buying is a pleasure at Carlton Motors - benzrate
Normally car buying can be stressful and unenjoyable. However, at Carlton Motors, they do everything they can to make you feel at ease, not pressured, and most important, they listen to what you want and need. Needless to say their cars are wonderful. However, just as important, their people are too. Brian, Robin, and David are excellent. I highly recommend Carlton Motors.
Amazing service - Janes18
I purchased a car from this dealer in September. After a mix up with registration because I am from out of state, the dealership went out of its way to help me and was so responsive. Peter in particular was amazingly helpful. I highly recommend MB of HHI.
Excellent experience, very helpful salesperson - Dani
This is my second vehicle that I bought from this dealership. I never had better experience with any person or any car dealership in the past 25 years, and I have owned many cars in the past.
It's worth driving to this dealership even if you don't live in Myrtle Beach. You would not be disappointed.
Service Dept - alrak1972
I had my MB serviced at Dick Dyer. Ryan S. was my service tech, he was knowledgeable, friendly, and also let me keep the loaner car over the weekend while my vehicle was serviced. I would highly recommend Dick Dyer.
Car Deal went South - FW
First I would like to say my Sales Rep was Christi M. She was very knowledgeable and went out of her way to help. We had agreed upon a price with the Finance Manager and the next day I came in to sign off on the paperwork and work out a time for my co-signer to come in as well and sign his portion of the paperwork. Leave and then I get a call saying that thing have changed and he now needs to be first on the application and I would be the co-signer, or my car note would be an extra $300. Well this was not what we discussed early and now things have changed. Needless to say I wanted a clearer explanation of the situation. I was under the impression that we shook and made the agreement and I also sign the paperwork agreeing to the price. I am upset and very sad about how things ended up. I will not only leave a review here but I will take this further to Mercedes-Benz USA headquarters. I no longer want to do business at Baker Mercedes ever again. This has been the worse experience I have ever had with a car dealer and the finance team.
Had better service and dealing with the staff in 2012 when I purchased my first Mercedes-Benz.
After this encounter I won't be back.
Sad & Frustrated Customer
This review is for the Mercedes service and sales. Many... - DavidFairlie
This review is for the Mercedes service and sales.
Many times I see people rating a dealership based on their experience in the sales dept. However, once the sale is done, papers are signed you then are forever more handled by the service dept. So, here's my review which has to do with both. I was returning to my home state from a short trip from Florida. In the we hours of the morning my rear tire on my SL500 blew out. Since the spare isn't a full size with a speed rating of just 50mph and some 700 miles to go, I knew I needed to find a new tire. Being a Saturday I also knew I needed to get this done before 4pm. Otherwise I'd be stuck till Monday. After making well over a dozen calls I managed to reach Kristina Herman at Five Star, she tirelessly looked for a replacement tire in my size to get me home. I managed to drive some 100 miles to her dealership up I95 I pulled in and they had nothing, except she had an idea. Now, most reasonable dealers would make a few phone calls to tire shops and ask. Once they got the "Don't have it in stock but I can get it for Monday" talk they would go back to the customer and say sorry, there is nothing I can do. NOT Kristina, she had an idea remember? She searched each car at the dealer matching sizes, none matched. When I got to the dealer and Kristina was looking for ONE tire she discovered due to a alignment issue I needed TWO rear tires. Kristina talked with the Mercedes Sales Manager Teresa Semmler, Seems as luck would have it, Teresa owns the same car as I do just one year newer and had another set of tires and rims she was going to install on her SL but hadn't gotten the chance to. Teresa along with another co-worker drove to where she had her new tires and rims and I was going to purchase her current tires, which had less mileage than my current bad tires. HOW re leaved and over joyed was I? I was going to be getting back on the road and be home that day!!! Delighted and amazed on how much effort Kristina put in to making this happen. I was hit with another bombshell. Kristina told me that all I'd be paying for is the mount of the tires, Teresa GAVE me her tires! OMG, REALLY?!?!?!?! I don't know this person, I have never met these people to be given such care and to receive such charity. I was at a loss for words, the only words that was capable of coming out over and and over was "Thank you" The tech swapped out the tires and I was given the billI couldn't be happier to pay it. The sales reps I met and talked with were more than polite, the other people at the dealership were also nice and welcoming. I would gladly go back and buy a Mercedes from Teresa, just to say thank you to her again. Kristina is one of a kind. One to be cherished.
Please remember something whenever reading a review, character isn't measured when everything is going right, it's measured when everything fails, it's whats done handling that failure determines the quality of a dealership.