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Great experience! We love our new evoque! Juan went... - bhoover
Great experience! We love our new evoque! Juan went above and beyond to make sure our car purchase went smoothly--he even delivered the car!
I purchased my Range Rover with the help of Thanos... - Melissa B.
I purchased my Range Rover with the help of Thanos Drivas. He listened to what I was looking for in a vehicle and made sure to point out all the features that I wanted. He even set aside time to show me how to use them all. Thanos made the entire process easy and quick. I'm sure my husband will be purchasing his next vehicle from Thanos and Sewell because of the wonderful service we received.
Adam in the service department was excellent to work... - 1stJag
Adam in the service department was excellent to work with. He knew exactly what I was bringing my F-Pace in for as soon as i got out of the car. Based on the written service report they did an excellent job of checking the car over to make sure it was long distance travel worthy.
Everyone was very attentive and friendly and helpful... - Maria
Everyone was very attentive and friendly and helpful during my recent service. The car wash is always a plus. The waiting area is very comfortable and accommodating
I had my 2020 Range Rover serviced at this Dealership and... - glenn H
I had my 2020 Range Rover serviced at this Dealership and I was treated like a second class citizen by Staff on 6/11/21. I am African American and I was treated differently than a Caucasian man who came in after me. Let me be clear, the service on my vehicle was excellent, the treatment i received was awful.
Worst Customer service!!!!! Took my Jaguar F-pace for an... - e.mirola
Worst Customer service!!!!! Took my Jaguar F-pace for an oil change and my sunglasses were Stolen. Call to complain and Lady in the phone told me your wasting your time with me complaining you need to speak with the Manager so I spoke with the Manager and he told me he didn’t believe my glasses weren’t stolen there. That he’s tech guy wasn’t there so he could check the Cameras still tomorrow. And then said so this happen yesterday and you barley notice. Like if I was lying or making the thing up. I mean very rude so basically he couldn’t do anything. Never will I ever buy a car there at San Juan Jaguar planning on trading my vehicle so I don’t have to go there again.
BEST VEHICLE BUYING EXPERIENCE EVER!!Had the pleasure... - DevilDoc8542
BEST VEHICLE BUYING EXPERIENCE EVER!!
Had the pleasure of working with my sales advisor, Carson Bryant, with the purchase of my new (to me) Tesla Model 3 Performance. It started with an inquiry on their website, but knowing this vehicle would sell fast, I reached out to the dealership and got to work with Mr. Bryant. The first step was to make sure the Tesla was on their lot and was still available. Mr. Bryant got the keys, visually and physically verified the Tesla was on the lot and no sold sign in the window. Mr. Bryant also took a few pictures due to the fact sometimes the pictures on line can look different in a different photo. One of the longest processes was getting the deal put together. For the deal to workout, Momentum had to get an appraisal of my trade in vehicle. The problem we encountered was I lived 300 miles away from Momentum Jaguar/Land Rover Volvo!! Not a problem. Being a Sonic Automotive dealership, I was able to get my appraisal completed at Mercedes Benz McKinney, TX. This helped streamline the progress and gave a much better appraisal than sight unseen. The next was to get an approval for a loan and secure the Tesla so I can drive from Denton, TX to Houston, TX. All of which was extremely efficient and saved time when I was able to drive down to Houston, TX. Mr. Bryant kept me informed throughout the week with the progress of the Tesla. The rims were sent out to get powder coated and had not been fully charged and detailed for delivery. Mr. Bryant went above and beyond by keeping me informed of charging the Tesla and how much electrons were needed to top off the vehicle. Mr. Bryant wasn’t arrogant or too proud to ask questions or help with trying to figure out basic tasks of the Tesla (the Model 3 being my second Tesla purchase). On the day I was to take delivery of the Model 3, Mr. Bryant was still doing the work behind the scenes in making sure the Tesla was detailed for delivery, topped off with a full charge for the 300 mile trip home, and made sure I was in and out of finance as quickly as possible. On the way home, Mr. Bryant texted me several times to make sure the Tesla was performing flawlessly and if I needed to talk on the long drive home, he was available.
The dealership is immaculate and you can tell the employees take great pride with cleanliness and following all CDC guidelines for being a safe dealership. The dealership is also ADA compliant with wide doors, wheelchair ramps, and very accommodating of my service animal. You can tell everyone who works at Momentum was friendly and responsive to clients and guests visiting the dealership. It doesn’t matter if you buy a $1,000 car or a $1,000,000 vehicle, the staff will still give you that 7 star client service.
As for Carson Bryant, I have made a friend for life. Being a disabled combat veteran, I needed a vehicle with the most advanced safety features on the market which was the Tesla Model 3. Carson understood the value of what I needed in a vehicle and did not try to up sell or downgrade me to another vehicle. Carson is also taking an interest in his clients by starting a social media page of ordinary clients do amazing things in the public for example: I show horses at the biggest horse shows in the world. Carson would like to show how diverse his clients are and show how honored he was in assisting clients get their dream car. This personal touch can get lost with many dealerships just trying to get numbers and quotas from selling vehicles and not getting to know their buyers. I’m glad to hear someone in the automotive industry is interested in their buyers.
Whether looking for a new vehicle or gently pre-owned model, Jaguar/Land Rover/Volvo should be at the top of your list to buy from. Also ask for Carson Bryant as your sales advisor. You will have the greatest buying experience ever.
I have been in management of luxury vehicle dealerships... - Courtconaway
I have been in management of luxury vehicle dealerships for over 16 years. The level of customer service, and genuine desire to make me happy with my purchase is far and away above ANY of the other 10 dealers I spoke with in my decision making process.
Thank you, AJ Woods, Bill Roof-Craig, and Janine for making the process so easy. Thank you Cory Christman and Cory Pitre, for going out of your way in helping me make this purchase financially viable and fun. Y’all have a loyal happy customer now.
Brought my 2020 XF in for a yearly service check up and... - larry.v.davis
Brought my 2020 XF in for a yearly
service check up and had a problem with the Jaguar app for my vehicle. Alex Nasledov took the time to help me solve my log in problem. Brittany Stevenson was very helpful with locating Alex and explaining the problem I was having. Everyone at Jaguar Land Rover Houston North has been so professional and courteous, it makes me feel like I made the right choice when I decided to purchase a new car.
The service department is all absolute joke. They were... - vetteboy95
The service department is all absolute joke. They were booked one month out and when it came time to take the car in didn't have the loaner promised for 4 more days. For routine service (oil change, differential flush, etc.) it took 3 weeks to get the car back. Once back the chief complaint was not resolved. They are not apologetic or try to lessen the inconvenience whatsoever. There are plenty of independent Land Rover service professionals in town and I would HIGHLY recommend going to one of them!
Very helpful and went out of their way to make sure the... - wh2tby
Very helpful and went out of their way to make sure the car was right for me and I was happy. Price negotiations were friendly and no undue pressure was placed on me to close the deal. The purchasing experience was one of the best that I have experienced.
The only reason I did not rate them a 5 for all categories was that they failed to contact me on the availability of a part that is needed to fix a fit and finish issue. Unfortunately they also had to tell me that could not give me a delivery date either. This is rather lax. However they are always friendly and helpful when I call.
The car has only had some rather minor fit issues (3 of them) and a single irritating squeak. The squeak and all but one of the fit issues was rectified without any issues.
I await the missing part and the fixing of the remaining issue.
Overall, Charles Maund Jaguar have given me a pleasant introduction to the Jaguar ownership experience but need to be a little more attentive on the service side.
Dillion and Wayne understand you as a person first and... - DLT
Dillion and Wayne understand you as a person first and then act as a trusted advisor not a sales person, big big difference. They then went way above their responsibilities to help me find and secure what I was looking for.
Best 2 people and experience I have ever had. As such I have only bought cars from them over past 10 years.
Great human beings and True professionals.
terrible service department - disappointed jaguar customer
would absolutely not use Jaguar of El Paso for any service issues.....terrible experience and continue to have the problem...very poor work and quality assurance
Watch out and be careful when you take your vehicle! - N. Oaxaca
Watch out and be careful when you take your vehicle to this dealership!
In May 2019 I took my Landrover Evoque to Garcia Landrover of El Paso for a simple oil change and tire rotation. A service that was supposed to be routine became a nightmare. My vehicle's lug nuts WERE NOT tightened after the tire rotation and my wheel flew off in the middle of Mesa.
After picking my vehicle up at the dealership, I began my drive back home to the west side of El Paso. Almost immediately I heard a horrible, loud noise coming from the front of the car. I immediately exited the freeway and called my service advisor. I explained to him what was happening, and he stated that everything was fine and assured me that the technician had test driven the vehicle before I picked it up. Against my better judgement and trusting his, I continued to drive my vehicle, but the noise continued to get worse. I again stopped the car and called the service advisor at which time he repeatedly told me that everything was fine. I was driving slowly up Mesa, the noise continued to get worse, all of the sudden I heard a loud crashing sound - my tire had completely fallen off of the car. I happened to be in front of a fire station and the firemen ran out to help me. They had to pry the door open in order for me to exit the vehicle. There was extensive damage to my car. I contacted Landrover immediately assuming that they would send someone out to help me, but they did not seem to be bothered by what had happened. They stated that they would call a tow truck, but after waiting in the hot sun for an hour and a half a police officer called one and they arrived immediately. Nobody offered to come and pick me up and stated that the service department was closing at 1:00pm on Saturday so if I wanted a loaner I would need to pick the keys up from the General Manager. When I arrived at the dealership, he was not only not sympathetic, but completely indifferent.
Not only is their work obviously shotty, but they do not care about their customer's wellbeing. I can't imagine what would have happened if this occurred on the freeway of if I had my young child with me. I would recommend taking your Landrover anywhere else to be serviced, but here.