Jag xe - William
Had a great experience everyone was very nice and helpful. Love my sales guy he was very knowledgeable and answered all my questions. Would recommend to all my friends great car buying experience.
First and best experience - Shanthan Reddy
First thing in the review i would like to be thankful for the hospitality of land rover frisco which is the top most when compared to other competitors. The sales reps are friendly and highly knowledgeable about the product. Malcom Hogde was one of the best sales rep i have ever interacted so far. Land Rover purchase was has hassle free and easy and straightforward if we know what the car we need to buy at the end of the day. Malcom helped me in choosing the best which inturn leads to purchase of new Range Rover Velar. It was most remarkable experience working with Malcom to close the deal and get the car. The customer service is exceptionally good from day1 we entered the showroom. It is hassle free, no rush environment. I have been with many of my friends for the purchase of the vehicles and even i did couple past but this was outstanding experience. I would highly recommend choosing land rover frisco if any intrested to buy a land rover as they are the best ever seen.
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F-Type - Bpfergu
Picking up the car was a quick and simple process. AJ answered all of my questions and when I came in everything was set up and ready to go. Everyone at the dealership seemed nice and I have no complaints.
Friendly and helpful - Laurissa01
Alex did a great job in helping me get the vehicle I wanted, i can’t thank him enough for going above and beyond and making sure it was a smooth experience.
Excellent customer service. - robertsumien
Travis Downs and Zig Gardner have also helped us in the choice of our Jag purchases. We were advised that Robert Bell was back to work, so my wife and I made a point to see me. Also stopped in an saw Mike Welch. There is a story about your service/repair Department. See Mike Welch for details.
Ignatius (King Rat) - King Rat
Excellent services received from inception of my purchase and trade-in experience at this Dealership. Totally attributed to the professionalism, confidence, non-pushy staff from the Receptionist (Ms. Sarah) , the Master Sales Consultant/Guild Member (Mr. Alex Nasledov) and the Finance Director (Frank Pecka) resulting as an indelible reminder that when I am ready for another purchase/trade-in, I will most certainly return to them for my next vehicle purchase venture.
Excellent Service! - Lacey
Very impressed with Barrett Jaguar. My car had to stay longer than anticipated and Steve placed me in a loaner promptly and kept me up to date on my cars status. Everything went smoothly with little to no time spent sitting in a waiting room. Loved their service!
strange - keep complaining to customers all the time - VolvoFan
Jerry was complaining about everything all the time. Mostly have nothing to do with my service at Momentum.
I would not recommend service with him.
Terrible Service - Rover7259
Poor customer retention in the Service department. Service reps don't even schedule a service session for almost a month. Lot of back and forth for loaner vehicles and they dont even call customers to give an update or schedule a future date.
Wonderful buying experience! - Stephanie Willrich Pennell
We had a great buying experience with this dealer. The sales and finance representatives were wonderful - friendly, professional, thorough, and relaxed. I recommend this dealer.
Judgmental - Leroy
Went in to pay cash for a Range Rover and it seems they assumed - for whatever reason - we were not serious, and refused to give us serious service. Reported the incident to Land Rover North America, which never bothered to respond. Since then I have seen many reviews of awful customer service from Land Rover dealers. We bought a Cadillac Escalade instead - which is a much better vehicle, costs less to maintain, and has better service, in my opinion.
Very helpful and went out of their way to make sure the... - wh2tby
Very helpful and went out of their way to make sure the car was right for me and I was happy. Price negotiations were friendly and no undue pressure was placed on me to close the deal. The purchasing experience was one of the best that I have experienced.
The only reason I did not rate them a 5 for all categories was that they failed to contact me on the availability of a part that is needed to fix a fit and finish issue. Unfortunately they also had to tell me that could not give me a delivery date either. This is rather lax. However they are always friendly and helpful when I call.
The car has only had some rather minor fit issues (3 of them) and a single irritating squeak. The squeak and all but one of the fit issues was rectified without any issues.
I await the missing part and the fixing of the remaining issue.
Overall, Charles Maund Jaguar have given me a pleasant introduction to the Jaguar ownership experience but need to be a little more attentive on the service side.
Jaguar Land Rover Houston Central