Best car buying experience I’ve had so far - PSIII
This was my third car buying experience and second with a luxury car company.
By far, my sales rep Cade Mannetti was exactly what I would’ve expected in a sales person affiliated with the Jaguar brand. The entire experience mirrored what I would normally only see in a well-produced commercial about a car brand.
He was very knowledgeable about the brand and vehicle I purchased. Even when I had questions about concerns that I researched about the car.
He saved me a lot of time by sending quick text messages negotiating price, car color, year, mileage, etc.
For the first time in my car buying experience I didn’t feel pressured to pick the car, the car& brand basically sold itself because I felt fully informed when I made my decision.
I look forward to exploring more of what the Jaguar brand has to offer in the future.
Top Reviewed Specialists At This Dealership
Sales Experience Manager
Wonderful! - VDD
AJ Woods was super helpful (and patient) in helping me find the perfect car that was EXACTLY what I wanted! He was also very knowledgeable and made the process very easy and less scary for a first time car buyer! Thank you, AJ!
Very professional and efficient service - virg456
Joel Burnette was very instrumental in making sure that buying my first car was easy and efficient. The service was great! I would recommend this dealership to anyone thinking of purchasing a car!
Internet Sales Manager
Knowledgeable and kind. - ruedatony
Anna Bell is the BEST! She is a sweet and kind, always takes care of us in no time.. She sure knows how to get things done. I will recommend her and trust her with my eyes closed.
Thank you Anna Belle!
Excellent Sales and Closing - Jakec1953
The salesman are helpful but not pushy. They are very knowledgeable about the Jaguar product. When I called back both sal men got right back to me. The closing was very simple and painless.
Ignatius (King Rat) - King Rat
Excellent services received from inception of my purchase and trade-in experience at this Dealership. Totally attributed to the professionalism, confidence, non-pushy staff from the Receptionist (Ms. Sarah) , the Master Sales Consultant/Guild Member (Mr. Alex Nasledov) and the Finance Director (Frank Pecka) resulting as an indelible reminder that when I am ready for another purchase/trade-in, I will most certainly return to them for my next vehicle purchase venture.
Car--Excellent; Customer Service--Not So Much - TDub6891
Even with months of advance notice, Barrett Motors San Antonio was still unable to provide loaner?!?. Given the high traffic location near I-10, this has got to be a priority customer service concern. Consequently, the Staff appeared to be overwhelmed and unresponsive. Once I arrived, no one knew anything about my appointment that had been made 2 months ago! Finally, they agreed to fit me in sometime during the day. The reason for the confusion? "The person who made my appointment no longer worked there." How is that MY PROBLEM?!?! Upon completion of the work on my 2017 F-Pace, I waited for hours without interaction or feedback from the staff. While walking around the dealership, I spotted my vehicle in the parking lot...with my licence plates and inquired whether it was mine. After asking 4 different customer service personnel , someone finally agreed that was indeed my car! (in the parking lot out front) If you have a Jaguar that needs to be serviced, seriously evaluate how far you are from Austin.
Bottom Line: Barrett Motors San Antonio...Top-Notch Cars / Customer Service...Bottom Shelf
Poor Customer Service - Johnson
Making an appointment by phone with the appointment desk continues to be an absolute nightmare. I have a jag and this marks the third time that I've made an appointment for service and had the same awful experience. My check engine light came on two days ago, so I immediately called to make an appointment and was told someone would call me back to try to get me in soon since I'm worried about continuing to drive the car under the circumstances. No one ever called. I called back and was disconnected twice before finally talking to someone at the appointment desk who scheduled my service for next week (6 days away) even after learning that my check engine light is on. No advise, no warnings, no consultation - I just need to continue to drive around for 6 days with my check engine light on before Momentum will service my jag. That's ridiculous! My husband has a Toyota and he warned me about Jaguar's service.
Jaguar North Houston - Stevek
Purchased a Jaguar XF Diesel from Jaguar North Houston. I love vthe car and the dealer made buying easy. I have never owned a Jag or a diesel. I am pleased with the car. I would recommend the dealer.
General Manager is Egomaniac - RoverGuy97
Have had several dealings with this store and Damon Spears the GM is clearly not qualified to run this operation. At best he once might have been a so-so salesman. He does not value long term customers and I have owned several Rovers all of which I was forced to get elsewhere as he tried to take advantage of me as to the value of my trade in each time. Jim Snell the owner has had the wool pulled over his eyes as far as I and other customers I have spoken with are concerned.
Judgmental - Leroy
Went in to pay cash for a Range Rover and it seems they assumed - for whatever reason - we were not serious, and refused to give us serious service. Reported the incident to Land Rover North America, which never bothered to respond. Since then I have seen many reviews of awful customer service from Land Rover dealers. We bought a Cadillac Escalade instead - which is a much better vehicle, costs less to maintain, and has better service, in my opinion.
Very helpful and went out of their way to make sure the... - wh2tby
Very helpful and went out of their way to make sure the car was right for me and I was happy. Price negotiations were friendly and no undue pressure was placed on me to close the deal. The purchasing experience was one of the best that I have experienced.
The only reason I did not rate them a 5 for all categories was that they failed to contact me on the availability of a part that is needed to fix a fit and finish issue. Unfortunately they also had to tell me that could not give me a delivery date either. This is rather lax. However they are always friendly and helpful when I call.
The car has only had some rather minor fit issues (3 of them) and a single irritating squeak. The squeak and all but one of the fit issues was rectified without any issues.
I await the missing part and the fixing of the remaining issue.
Overall, Charles Maund Jaguar have given me a pleasant introduction to the Jaguar ownership experience but need to be a little more attentive on the service side.
Jaguar Land Rover Houston Central