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Knowledgeable Sales ! - ranchride
I purchased a 2019 Discovery from Cade Mannetti at Park Place Jaguar land Rover. Cade was not only extremely knowledgeable of the Discovery he also made the purchase seamless and never felt pressured as I had with other dealerships. Cade has gone above and beyond to assure I was happy with my purchase. A true professional !
Top Reviewed Specialists At This Dealership
Sales Experience Manager
Very professional and efficient service - virg456
Joel Burnette was very instrumental in making sure that buying my first car was easy and efficient. The service was great! I would recommend this dealership to anyone thinking of purchasing a car!
Internet Sales Manager
Good People that strive for high quality - discosport101
Very customer focused and work with you to get service done on your budget. Kind and responsive service representative that keep you updated on progress.
They can be busy at times and its good to call ahead if you need a repair.
Jaguar North Houston - Stevek
Purchased a Jaguar XF Diesel from Jaguar North Houston. I love vthe car and the dealer made buying easy. I have never owned a Jag or a diesel. I am pleased with the car. I would recommend the dealer.
Ignatius (King Rat) - King Rat
Excellent services received from inception of my purchase and trade-in experience at this Dealership. Totally attributed to the professionalism, confidence, non-pushy staff from the Receptionist (Ms. Sarah) , the Master Sales Consultant/Guild Member (Mr. Alex Nasledov) and the Finance Director (Frank Pecka) resulting as an indelible reminder that when I am ready for another purchase/trade-in, I will most certainly return to them for my next vehicle purchase venture.
F pace - Mere2019
I just leased a 2019 F pace and Terrance San Juan helped me. He answered my emails right away and we communicated for a few weeks before I came in to the showroom. He was wonderful to work with and I would highly recommend him!
Great buying experience - RedRose
The salesman was knowledgeable and listed to watch I was looking for in a Jaguar. He suggested the perfect one! Then the finance department didn’t haggle. it will as a great experience all the way around.
Absolutely a delight to do business with - The Pump Peddler
Richard is a gold medal winner in customer service. I waited for my vehicle and when lunchtime arrived, he offered mt a vehicle to go have lunch. Instead I enjoyed a fresh baked cookie or two and a cold bottle of water.at their snack bar. He gave me updates as the service proceeded on my Range Rover.
Service - O
After being told I was receiving a loaner for my vehicles service I received an email saying I’d be taking a shuttle. Even though I had bought 4 vehicles from this dealership (2 of them Porsches) I was denied a loaner. I was told that my service didn’t qualify for a loaner. I also deal with Sewell Audi which gives you a loaner for any service. They get it. This dealership is highly disappointing.
Don't go here!!!! - Tomas Montano
This has to be the worst dealership I've ever been to! I've owned a Lexus and Audi before and never been treated this way from a luxury car dealership. No one acted like they were willing to help and the service gentleman was too busy to call me back and discuss my vehicle service options. Even the salesmen were rude and wouldn't acknowledge me when I was trying to ask for help!
I recommend taking it to a luxury service center before taking it here!!
terrible service department - disappointed jaguar customer
would absolutely not use Jaguar of El Paso for any service issues.....terrible experience and continue to have the problem...very poor work and quality assurance
Very helpful and went out of their way to make sure the... - wh2tby
Very helpful and went out of their way to make sure the car was right for me and I was happy. Price negotiations were friendly and no undue pressure was placed on me to close the deal. The purchasing experience was one of the best that I have experienced.
The only reason I did not rate them a 5 for all categories was that they failed to contact me on the availability of a part that is needed to fix a fit and finish issue. Unfortunately they also had to tell me that could not give me a delivery date either. This is rather lax. However they are always friendly and helpful when I call.
The car has only had some rather minor fit issues (3 of them) and a single irritating squeak. The squeak and all but one of the fit issues was rectified without any issues.
I await the missing part and the fixing of the remaining issue.
Overall, Charles Maund Jaguar have given me a pleasant introduction to the Jaguar ownership experience but need to be a little more attentive on the service side.
Judgmental - Leroy
Went in to pay cash for a Range Rover and it seems they assumed - for whatever reason - we were not serious, and refused to give us serious service. Reported the incident to Land Rover North America, which never bothered to respond. Since then I have seen many reviews of awful customer service from Land Rover dealers. We bought a Cadillac Escalade instead - which is a much better vehicle, costs less to maintain, and has better service, in my opinion.