64 Texas Mazda Dealers

A generally poor experience across the board. - C

A generally poor experience across the board. My wife leased a '24 Taos that has had multiple faulty sensors, a complete gas tank replacement, and now needs a new a/c line, all in just under 2.5 years. A salesman contacted her and offered to get her out of lease, only to spend nearly two weeks playing phone tag before telling her she would have to pay at least 11,000 for the dealership to take the car back. At the time of sale I was promised they would ship in another vehicle from a sister dealership which also never showed. Guess I dodged a bullet there. The service department wanted the vehicle left for two days to diagnose the ac issue, our local Toyota dealer did in under 3 hours. Would not recommend this VW dealer for anything.

2999 reconditioning fee for all used cars. - Brittany Smith

2999 reconditioning fee for all used cars. The price you see is not going to be the price you pay. I was getting ready to buy a vehicle they and the $14,000 vehicle with tax title and license became a $17,000 vehicle. Ridiculous!!! Greedy!!!

Was quick , no hassle visit, everything taking care of - Rogerjennings1968

Was quick , no hassle visit, everything taking care of with no complaint and reasonable pricing

The dealership had great, helpful staff and gave more - Nathan

The dealership had great, helpful staff and gave more than a fair deal to me! Robert was my sales man and he walked me through all of the details and features the car I picked had to offer!

I had the best experience purchasing my new cx-70. - g123car

I had the best experience purchasing my new cx-70. Everyone was fantastic to work with. You've earned a new customer for life! Thank you, Team Gillman Mazda!

DO NOT SHOP at this location. - Mikebib

DO NOT SHOP at this location. They consistently use classic bait-and-switch tactics to lure in customers. Here’s what happens: They’ll advertise a vehicle at an attractive price to get your attention. But when you call to ask about it, you’re told it’s “in service” and conveniently unavailable. After repeated follow-ups, they eventually claim the car is ready—but now the story changes. Suddenly, the mileage is dramatically higher than originally listed, and they’ve tacked on mandatory add-ons that inflate the price by thousands of dollars (often around $4,000 more). Even then, when you go to the dealership to actually see the car, it’s still “not available.” This isn’t just an isolated incident—it’s a deliberate business practice designed to mislead customers, waste your time, and pressure you into spending more than you intended. Save yourself the headache and take your business elsewhere.

This review is more for the salesman than the dealership. - bootgal

This review is more for the salesman than the dealership. Abraham was terrific! He has a great sense of humor, was patient, informative without being pushy, made us feel welcome and listened to. And the guy wears the greatest socks! Ask for him, and bring him a donut! I would buy a car from him again in a heartbeat! The dealership was good too, though we didn’t really do much with anyone else except the finance woman. They have good snacks and sodas available for free, and a nice lounge area.

Excellent customer service. - Calimlimdavis

Excellent customer service. Randy and Robin understood what I wanted, respected my time and gave me what I wanted. Would highly recommend them.

Please Read Until the End! - Jody

WOW!! What a dealership!!! We found a pre-owed Fiat Convertible on line, and it was a perfect fit for us. We were looking for something to pull behind our Motorhome. So, here it goes... We spoke with Danny (salesman), and he was very helpful and friendly, so we set things up to drive to Waco from Dallas. The car was perfect, so we moved on to Travis in Finance and finished the deal. (less than an hour total) :) 6 hours after we left the dealership, the convertible top broke!!!! FEAR set in!! Used Car, As Is, No Warranty.. (you get the picture) Our fear was quickly swept away, as they directed us to Greenville Chrysler, but they were unable to repair it.. We agreed to take the car back to Waco, and that's when we met James in the Service Dept. (Nicest person you could ever want to know) They gave us a BRAND NEW car to drive while they looked into repairing out car. It took LOTS of research and work, but they repaired the top, and we LOVE the car!! People, wherever you live, consider University Mazda Kia for your next new or pre-owed car. YOU WILL NOT BE DISAPOINTED.. A lot of people say "I drive a __________", but we say "We Drive A University, Mazda Kia" Customers For Life!! Jody & Walter

Great Experience, Great Customer Service, Great Cars - Wanda Glover

If you want the best experience purchasing a car, go to Roger Beasley Mazda in Killeen, ask for Tyler Keller, everyone knows that buying a car can be a hassle, but you will be surprised if you go to Roger Beasley. It was so easy, the staff and managers are a delight and easy to deal with. They met all my needs, answered all my questions, provided the best service and I purchased my first Mazda. I LOVE MY NEW MAZDA. I believe I received a great deal for the Mazda I purchased, they worked with me until my needs were met, no hassle at all . It rides smooth and is roomy inside. Highly recommend.

Was back here for a windshield replacement. - Marco Angelo

Was back here for a windshield replacement. It was another great and smooth experience. Friendly and accommodating people as always. Glad to have my CX5 purchased and serviced here.

In April of 2024, we purchased a used vehicle from - felixpantoja21

In April of 2024, we purchased a used vehicle from Lawrence Hall Mazda in Abilene We received great service from start to finished they stayed true to their word of standing by the Jeep we purchased.

Depended on them for years. - jm1

Depended on them for years. Purchased FOUR vehicles for my family and Always had good service. Stopped by today and was informed that they were no longer a Mazda dealer - didn't want to mess with any of my cars any more. Their suggestion was to drive 126 miles to San Antonio - "maybe they can help you". UNACCEPTABLE. You cannot treat customers like this and stay in business.

I had the pleasure of dealing with a very helpful and... - davila_perla

I had the pleasure of dealing with a very helpful and knowledgeable sales consultant, Balde Silva. Had a great experience and was shown great respect. I look forward serviceing my vehicle with Bert Ogden and purchasing my next vehicle from Balde. Great experience!

Mazda Service - EMG

I own a 2008 Miata MX5. I try to keep the servicing up to date. I had to find a better place after several bad experiences with the Hiley dealerships (crappy customer service, promises made and not kept). The last straw was that my car was in for 6 days. They said they were waiting on a part - understandable. On day 6, I dropped by (because nobody answered the phone) to find that the part never got ordered. Enough! My brother told me about this place. An entirely different experience! Fix took 2 days, at about the same price as the dealership quoted. Customer service was great and the place isn't on the edge of town! Don't travel farther for bad service. Use these guys. Hiley doesn't deserve your business.

The most helpful kind and considerate staff . - Marciemerrill49

The most helpful kind and considerate staff . Damone and Jose , thank you for helping me.

Above and Beyond Customer Experience - djamsey

'twas a great experience and my salesman Red was on point! he really knows how to provide above and beyond customer experience. he sets appropriate expectations with his clients and never uses those unrealistic salesman pitch in order to close a sale. as a first time car owner (and a meticulous one), i can certainly say that i made the right choice and given a chance i'll definitely get my second car (SUV) with them. also, one of the best thing that this dealer have, is their after sale. their staff are so professional, warm and very helpful! so if you're looking for a reliable vehicle that fits your needs, budget, lifestyle and most of all excellent customer service, i'd strongly suggest this branch of Bert Ogden! kudos to the team. again, to Red and Eva truly appreciate all your help! 👍🏼👍🏼🚘👏🏼👏🏼🤓#happycustomer #1sttimebuyer #goodjobBertOgden #customerisalwaystheirpriority #highlyrecommended

My experience with Kia of New Braunfels has been an - KiaHostage

My experience with Kia of New Braunfels has been an absolute nightmare, and I genuinely feel trapped in this situation. I own a Kia Telluride that has spent more time in their shop than in my driveway. Each visit has been a maddening cycle of poor communication and exorbitant costs, with no real solutions in sight. It’s infuriating to spend so much money while my car remains unfixed, and I receive no clear explanations for the ongoing issues. For eight long months, my vehicle has been in limbo, waiting for an engine replacement. We’ve looked into lemon law options and even contacted Kia about a buyback program because we are utterly exhausted by this ordeal. The moment we mentioned these options, they miraculously found an engine from California, promising it would be ready by November 1st. Now, as December approaches, I’m still without my car. To make matters worse, I learned that the California engine was recalled, and now they’re building a new one from scratch in Tennessee. I’m back on a waiting list, feeling helpless and frustrated. I’ve gone from being a proud Kia owner to feeling like a hostage of this company. I’m stuck with a hefty car payment and no vehicle to show for it. They may entice customers with great sales, but their service is a complete disaster. There’s a total lack of accountability or concern for their clients, and it feels like they’re just sitting back, collecting money while leaving customers in the lurch. If you’re considering doing business with Kia of New Braunfels, be warned. You may find yourself ensnared in a web of frustration and disappointment, just like I have. It’s a suffocating experience, and I wouldn’t wish it on anyone. Proceed with caution if you choose to go this route—you could end up feeling just as trapped as I do.

DO NOT BUY HERE - Olivia1984

These people are rude and are all about one thing taking advantage of your situation as well as your money. Chacon Autos picked up my car due to no proof of insurance even though they stated if I did not provide my own they would. They have a trackers on the car as well as will shut them off on you do not purchase here. Now they will not return the car and are asking for very personal information that was not even asked at the time when the car was purchased. They do this so they can keep your payment and down payment money and tell you to your face this is a "BUY HERE PAY HERE" meaning they can do what ever they want go to your local bank or dealership!!!

Great purchase experience. - mrhinman

Our sales guy Joe was very patient and understanding as we chose our CX-5 we ended up with. The service was great and we drove away happy!

Never received a call, text or email back from the - mccollumbandd

Never received a call, text or email back from the dealership. I know business is pretty busy but at least say something.

I brought in my truck for an alignment and Cindy, in the - Thomas H.

I brought in my truck for an alignment and Cindy, in the service department advised that there was a recall due on my truck, asking if I wanted to have it done. There were some time issues with the repairs and she went over what others have ever done for me to make sure the timing would not interfere with what I need to get done while my truck was down for the repair. She made me feel like an old friend, not just a numbered customer. She has been very proactive in helping me even when I did not request anything. Service like this is old school and doesn't happen as often as it used to. Thank you Cindy. With employees of this caliber I will return to Triple Crown Ford for future business needs.