58 Texas Mazda Dealers

# Outstanding Customer Service — Even 2. - porratwood

# Outstanding Customer Service — Even 2.5 Years Later! I leased my Mazda CX-90 PHEV approximately 2.5 years ago, and while I absolutely love my vehicle, what continues to impress me most is the exceptional level of customer service this dealership provides. So often, businesses go above and beyond to earn your business, but the real test is how they treat you long after the sale. This dealership continues to exceed my expectations! From timely service reminders that give me plenty of opportunity to schedule appointments to personal follow-up calls, they consistently make me feel like I am their only customer. It's that level of attention and care that truly sets them apart. Recently, the battery for my gas engine died unexpectedly. Despite an already busy service schedule, they found a way to fit me in. What I appreciated just as much was their honesty. They were completely upfront about how long it might take before they could look at my vehicle. No unrealistic promises, just honest communication and a genuine effort to help. It's also the little things that make such a big difference. During a previous service visit, I left my vehicle over the weekend and asked if they would mind putting up my sunshades. I have shades for every window because I take excellent care of my vehicle and want to protect the interior from the Texas sun. Not only did they listen to my request, but they actually took the time to put every shade in place! It might seem like a small gesture, but to me, it spoke volumes about how much they respect their customers and their vehicles. Their customer conveniences are equally impressive. During my recent unexpected service visit, their complimentary shuttle took me home, and they offered to pick me up when my vehicle was ready. The service waiting area is comfortable and welcoming, with complimentary snacks, beverages, televisions, and even a view of the service area where you can watch your vehicle being worked on. One of my favorite features is the personalized service video they email after working on your vehicle. The technician walks you through the work performed and provides an update on your vehicle's overall health. It's a wonderful level of transparency that gives me confidence in the care my vehicle receives. **After 2.5 years, I can confidently say that their commitment to customer service has not faded one bit.** They respect your time, communicate honestly, pay attention to the details, and treat you and your vehicle with genuine care. I love my Mazda, but it's the people and the service behind it that have truly earned my loyalty. In a time when exceptional customer service can be difficult to find, this dealership continues to get it right. **Five stars, without hesitation!**

Update: The service crew they have here at this - Cristians114

Update: The service crew they have here at this dealership is the worst I’ve seen. Down to the service manager Austin Russell. I have been waiting for him to get with me over an issue they caused on my vehicle for over a month now. I mean this is ridiculous. How hard is it to call someone back and get things fixed and done right.. The buying experience was great but service here is far from that. Plus if you have a non Mazda vehicle here with there warranty forever program the techs in the back aren’t the best either and won’t know how to fix your vehicle. They’ll just recommend you to go to the manufacturer dealership. Like why offer warranty forever if you can’t cover cars that sold on your lot with the said coverage? I don’t know but enough is enough. I usually don’t write reviews like that but I’ve had it with the service department here.

2999 reconditioning fee for all used cars. - Brittany Smith

2999 reconditioning fee for all used cars. The price you see is not going to be the price you pay. I was getting ready to buy a vehicle they and the $14,000 vehicle with tax title and license became a $17,000 vehicle. Ridiculous!!! Greedy!!!

i had my best ever experience purchasing a new vehicle at - clytn@milr.tech

i had my best ever experience purchasing a new vehicle at a dealership with michael and fabian. they made the process seamless, were transparent, didn’t play the games i’ve previously seen at other dealerships, and were very professional.

Was quick , no hassle visit, everything taking care of - Rogerjennings1968

Was quick , no hassle visit, everything taking care of with no complaint and reasonable pricing

The dealership had great, helpful staff and gave more - Nathan

The dealership had great, helpful staff and gave more than a fair deal to me! Robert was my sales man and he walked me through all of the details and features the car I picked had to offer!

I had the best experience purchasing my new cx-70. - g123car

I had the best experience purchasing my new cx-70. Everyone was fantastic to work with. You've earned a new customer for life! Thank you, Team Gillman Mazda!

A generally poor experience across the board. - C

A generally poor experience across the board. My wife leased a '24 Taos that has had multiple faulty sensors, a complete gas tank replacement, and now needs a new a/c line, all in just under 2.5 years. A salesman contacted her and offered to get her out of lease, only to spend nearly two weeks playing phone tag before telling her she would have to pay at least 11,000 for the dealership to take the car back. At the time of sale I was promised they would ship in another vehicle from a sister dealership which also never showed. Guess I dodged a bullet there. The service department wanted the vehicle left for two days to diagnose the ac issue, our local Toyota dealer did in under 3 hours. Would not recommend this VW dealer for anything.

DO NOT SHOP at this location. - Mikebib

DO NOT SHOP at this location. They consistently use classic bait-and-switch tactics to lure in customers. Here’s what happens: They’ll advertise a vehicle at an attractive price to get your attention. But when you call to ask about it, you’re told it’s “in service” and conveniently unavailable. After repeated follow-ups, they eventually claim the car is ready—but now the story changes. Suddenly, the mileage is dramatically higher than originally listed, and they’ve tacked on mandatory add-ons that inflate the price by thousands of dollars (often around $4,000 more). Even then, when you go to the dealership to actually see the car, it’s still “not available.” This isn’t just an isolated incident—it’s a deliberate business practice designed to mislead customers, waste your time, and pressure you into spending more than you intended. Save yourself the headache and take your business elsewhere.

Excellent customer service. - Calimlimdavis

Excellent customer service. Randy and Robin understood what I wanted, respected my time and gave me what I wanted. Would highly recommend them.

Please Read Until the End! - Jody

WOW!! What a dealership!!! We found a pre-owed Fiat Convertible on line, and it was a perfect fit for us. We were looking for something to pull behind our Motorhome. So, here it goes... We spoke with Danny (salesman), and he was very helpful and friendly, so we set things up to drive to Waco from Dallas. The car was perfect, so we moved on to Travis in Finance and finished the deal. (less than an hour total) :) 6 hours after we left the dealership, the convertible top broke!!!! FEAR set in!! Used Car, As Is, No Warranty.. (you get the picture) Our fear was quickly swept away, as they directed us to Greenville Chrysler, but they were unable to repair it.. We agreed to take the car back to Waco, and that's when we met James in the Service Dept. (Nicest person you could ever want to know) They gave us a BRAND NEW car to drive while they looked into repairing out car. It took LOTS of research and work, but they repaired the top, and we LOVE the car!! People, wherever you live, consider University Mazda Kia for your next new or pre-owed car. YOU WILL NOT BE DISAPOINTED.. A lot of people say "I drive a __________", but we say "We Drive A University, Mazda Kia" Customers For Life!! Jody & Walter

Was back here for a windshield replacement. - Marco Angelo

Was back here for a windshield replacement. It was another great and smooth experience. Friendly and accommodating people as always. Glad to have my CX5 purchased and serviced here.

In April of 2024, we purchased a used vehicle from - felixpantoja21

In April of 2024, we purchased a used vehicle from Lawrence Hall Mazda in Abilene We received great service from start to finished they stayed true to their word of standing by the Jeep we purchased.

Depended on them for years. - jm1

Depended on them for years. Purchased FOUR vehicles for my family and Always had good service. Stopped by today and was informed that they were no longer a Mazda dealer - didn't want to mess with any of my cars any more. Their suggestion was to drive 126 miles to San Antonio - "maybe they can help you". UNACCEPTABLE. You cannot treat customers like this and stay in business.

I had the pleasure of dealing with a very helpful and... - davila_perla

I had the pleasure of dealing with a very helpful and knowledgeable sales consultant, Balde Silva. Had a great experience and was shown great respect. I look forward serviceing my vehicle with Bert Ogden and purchasing my next vehicle from Balde. Great experience!

The most helpful kind and considerate staff . - Marciemerrill49

The most helpful kind and considerate staff . Damone and Jose , thank you for helping me.

I bought a new Kia K4 from Kayla at World Car New - kelsihopkins1010

I bought a new Kia K4 from Kayla at World Car New Braunfels! She was so personable and made this a 100/10 experience. Super kind and easy to work with. Very thankful that I got to work with her. Plus this car is absolutely stunning. Finance man was cool too!

Above and Beyond Customer Experience - djamsey

'twas a great experience and my salesman Red was on point! he really knows how to provide above and beyond customer experience. he sets appropriate expectations with his clients and never uses those unrealistic salesman pitch in order to close a sale. as a first time car owner (and a meticulous one), i can certainly say that i made the right choice and given a chance i'll definitely get my second car (SUV) with them. also, one of the best thing that this dealer have, is their after sale. their staff are so professional, warm and very helpful! so if you're looking for a reliable vehicle that fits your needs, budget, lifestyle and most of all excellent customer service, i'd strongly suggest this branch of Bert Ogden! kudos to the team. again, to Red and Eva truly appreciate all your help! 👍🏼👍🏼🚘👏🏼👏🏼🤓#happycustomer #1sttimebuyer #goodjobBertOgden #customerisalwaystheirpriority #highlyrecommended

10 out of 10 Overall Experience! - srichmill

10 out of 10 Overall Experience! I highly recommend this location in North Fort Worth. No stress No haggling No “used car salesman” antics - Joanna was great, honest, truthful, patient and explained everything in detail and answered all of my questions. The store manager Santos, helped out in the process too- made coffee - adjusted my seat - took care of business. He was great. I truly feel my business was appreciated and that means a lot to me. And I LOVE my car! Thank y’all so much!

Great purchase experience. - mrhinman

Our sales guy Joe was very patient and understanding as we chose our CX-5 we ended up with. The service was great and we drove away happy!

Never received a call, text or email back from the - mccollumbandd

Never received a call, text or email back from the dealership. I know business is pretty busy but at least say something.

I brought in my truck for an alignment and Cindy, in the - Thomas H.

I brought in my truck for an alignment and Cindy, in the service department advised that there was a recall due on my truck, asking if I wanted to have it done. There were some time issues with the repairs and she went over what others have ever done for me to make sure the timing would not interfere with what I need to get done while my truck was down for the repair. She made me feel like an old friend, not just a numbered customer. She has been very proactive in helping me even when I did not request anything. Service like this is old school and doesn't happen as often as it used to. Thank you Cindy. With employees of this caliber I will return to Triple Crown Ford for future business needs.