Great Service - Donna
Dealership was friendly and vey easy to work with. Chris was very knowledgeable and fast follow through to trade in and buy car. Would highly recommend Chris Garner
Top Reviewed Specialists At This Dealership
Mazda Sales Advisor
Mazda Sales Manager
Excellent experience - Glover
Had my first oil change yesterday anxd as usual, Terri did not disappoint with her timliness and to make sure the customer was happy. So glad I bought and have service at freeman Mazda
Internet Sales Manager
Service of light - angelica03
I bought from Joey Esparza he did a great job helping me out. when I came to him 3 yrs later to get my light fixed he did a tremendous job as well. I highly recommend Joey Esparza if in need of a new or used vehicle.
Amazing, friendly, professional - Niklbasham
Greg Powell is phenominal!! I've never had anyone at a dealership treat me so well. He totally changed my view about a car salesman. All around great guy!!
I'm a happy customer, everyone was very friendly, - Rodney Lynn
I'm a very happy customer, of Herb Easly, I would recommend anyone to go there, very friendly people working there. And they know how to take care of and satisfy there customers with the rite vechile.
Otto was wonderful! - Happy in Clearlake
My 78 year mother came in and talked to Otto regarding a used 2015 Mazda 6. He was so helpful and patient with her. I came back with Mom later and Otto took care of getting a great deal for Mom, and had out of the dealership the same evening! Thank you Otto for your kindness and wonderful help!
Internet Sales Consultant
Mazda Certified Master Sales Consultant
New Car Sales Manager
Great service - Kblalock
I had a great experience at this dealership. I saw a car online that I wanted and he pulled it up on his computer and there were no extra fees and the price online matched the price I was given. I had a bad customer service experience at another Mazda location and decided to come to this location instead. They treated me with respect and helped me get my dream car.
New Car Sales
Pre Owned Sales
Sales - srangut
Great and simple experience, I have purchased several cars s from Mazda and will continue to come back , thank you all for a Quick , easy purchase. SovHappy I looked you up online.
Very good service. Very easy to get purchase done. - mprothro
Very good service. Very easy to get purchase done.
Overall the dealership is nice and the employees that I worked with were very courteous and professional.
Very accommodating friendly service . - pstone67.
The whole crew was awesome from the GM to the sales Finance was incredible as well ! Gabby Bart and Bret and Nasser were great I test drove the car with Gabby. Very professional lady.
Excellent service - Paul
Both the sales agent And sales manager were excellent and providing knowledge about the vehicle and getting that vehicle financed. The salesman’s name is Dakota and I will definitely return to this dealership in the future
First class service center - Brent Dornburg
Everyone at Atzenhoffer is first class. From the sales department through the service department. The go out of their way to make sure my vehicle is serviced properly, timely, and economically. They understand who the customer is make sure that the customer always knows they are appreciated.
Above and Beyond Customer Experience - djamsey
'twas a great experience and my salesman Red was on point! he really knows how to provide above and beyond customer experience. he sets appropriate expectations with his clients and never uses those unrealistic salesman pitch in order to close a sale. as a first time car owner (and a meticulous one), i can certainly say that i made the right choice and given a chance i'll definitely get my second car (SUV) with them. also, one of the best thing that this dealer have, is their after sale. their staff are so professional, warm and very helpful! so if you're looking for a reliable vehicle that fits your needs, budget, lifestyle and most of all excellent customer service, i'd strongly suggest this branch of Bert Ogden! kudos to the team. again, to Red and Eva truly appreciate all your help! 👍🏼👍🏼🚘👏🏼👏🏼🤓#happycustomer #1sttimebuyer #goodjobBertOgden #customerisalwaystheirpriority #highlyrecommended
Expectations Met! - MarshaB
Ease of Service Arrangement YES!
Assistance with Service Loaner YES!
Quickness of Return YES!
All things went smooth and easy with my service needs! I know their Volvo team, from Sales to Service is there for me to call and ask questions as they arise!
Great purchase experience. - mrhinman
Our sales guy Joe was very patient and understanding as we chose our CX-5 we ended up with. The service was great and we drove away happy!
Service Department - eneslon
Ms. L. Breedlove - Service Advisor provided an amazing experience when I took my vehicle to be serviced. Thanks to her due diligence I was able to get my vehicle serviced in a timely fashion and the workmanship provided is at the highest quality. Thank you.E Nelson
Phenomenal Customer Service - TXProsecutor
I purchased a CX9 from here, and from the get go, Steve Borke was incredible. In fact, the entire dealership was. This is not a pushy dealership, they are honest and sincere. They do their best to make sure you leave happy. I can’t tell you how much this dealership went above and beyond to make sure I was happy with my car. My back began to hurt after I bought the car, and they worked with me to try and fix it. They very easily could have said “too bad so sad, you bought the car, so good luck.” I am so relieved that there is a dealership (and someone like Steve and Richard) who show folks like myself that there are still honest dealerships out there.
Excellent customer service! - Crystal101
I had a wonderful experience from the beginning, when purchasing the my mazda 6. I have to recognize sales representative, Mr. Lorenzo Maldonado. He did a wonderful job in presenting the vehicles. He did not pressure or attempt to haggle me. He let me take my time and answered all my questions. I also have to give kudos to their entire staff. They make you feel as tho they are here to sincerely help you, the customer. In addition, their finance manager was thorough in explaining all the paperwork. Their service department employees are very welcoming, helpful, and professional. Finally, they have a very modern and comfortable waiting area with snacks and free beverages! Wow! What more could one ask for. I just had to mention, my vehicle has the best 5 star crash rating among other sedans in it's category.I did my research. :o)
Smooth Car Buying Experience! - lostinadream
My wife and I decided on it's time to buy a SUV, after researching for couple of months on all the brands and going to multiple dealerships we've narrowed our list down to 2018 Mazda CX-5. Then after talking to several Mazda dealerships all over Houston Area, Russell & Smith Mazda was the best in class. They offer great incentives at the dealership as far as maintenance is concerned, one of the top dealerships that offers extra value after you buy your vehicle. I actually talked to a lot of great sales rep at each dealership but something about Russel and Smith made us feel at ease. On August 28th, 2018, we decided to take the leap and Gilton Huggett was our primary contact and he's been outstanding every step of the way. Extremely knowledgeable and able to answer all our questions. This was the smoothest car buying experience we've ever had. Price was negotiated up front before we even came into the dealership, no hidden fees or hassle once at the dealership, really put us at ease. I kept waiting for a catch, but there was none. We were provided excellent customer service from both Gilton Huggett and Jad Jibin from the moment we walked in, we were explained everything and test drove the vehicle we were interested in. Then how the vehicle works after purchasing it. The CX-5 is phenomenal, i'm super satisfied with the purchase! Not only does it look amazing, the plethora of features and drive is unreal. Gilton answered all our questions and provided phenomenal customer service from the start to end. Even after buying the vehicle, Gilton was still answering all our questions and giving us tips and tricks. I love how the excellent customer service doesn't end with you leaving the door. Finance department was great, no hidden fees and catches. This was a super smooth car buying experience. I'm going to recommend Russell & Smith Mazda to all my friends and family. I'll definitely do business again with them that's for sure.
A great experience! - Quirky813
Let me just start by saying that I absolutely dread the new car shopping/buying process but I can honestly say (and I don't say things I don't mean) working with William Ramirez was about the easiest process that I could have imagined. We began conversing through email (never hassled to call me) and he listened to what I said I wanted in a vehicle and he very quickly responded by offering several vehicles to review. I started the process on a Monday or Tuesday and ended up going into the dealership Friday morning at 9am. From the first meeting, William was very knowledgable about the car and took the time to answer all of our questions. We test drove, talked through what I was looking for in a vehicle, the price, my trade-in, etc and we were off to the races. I had already gotten a estimate from Carmax on my trade in plus worked with my credit union to secure financing so I was ready! I told him what I was looking to pay and why. After a few hours, we were the new owners of a 2017 Mazda CX-5 Grand Touring with the Premium Package UNDER what I wanted to pay! I couldn't be more pleased with this transaction and I highly recommend William Ramirez to anyone that is looking to purchase a new Mazda or Ford. He wasn't pushy and I never got the feeling that he was not listening to my requests. Awesome salesman, wish all of my dealings were as pleasant as this one. Kudos AutoNation, William is a keeper!
Excellent service and professional employees - EliBri
I took my car in for its annual inspection and the work was completed sooner than expected. The staff were courteous and professional. I was made to feel like a valued customer.
Best car shopping experience - ChizMx5
Ashot was a knowledgeable and trustworthy sales person. I rate him the best car sales person that I have dealt with in 29 years in the U.S. In addition, the finance manager, Frank, was also the most helpful among all of car shopping experiences. I got my dream car MX-5 Miata that Ashot and Frank were proud of selling it. That was such a nice feeling. I am looking forward to visiting Town North Mazda to maintain my Miata in the best condition for years to come.
Great service - Silkysilver
Consistently great service on my Stinger. One of the best dealerships I've dealt with. Everyone is really friendly and eager to please. Thank you.
these guys rock - txgrl58
My experience with this dealer was smooth and easy plus fast. I recommend this business in the highest regard. Love you guys see you when I get the fever again
Great experience - Pau
Great experience with Antonio Joseph at Gene Messer Ford. I would definitely recommend this dealership and there great sales team. Antonio worked with us and got us everything we wanted.
Rude and Deceiving - KAL686150
I inquired about a car that was listed online at a GREAT price. Todd informed me the price was a mistake but to stop in to see if we could still work out a deal. I thought the price was too good to be true so I should have known better. Mistakes happen. I wasn’t upset. I still went in, test drove the car and sat down with Todd to talk about numbers. I was up front on what I wanted to pay for the car. He first came with an astronomical number like most sales associates do. But when I began to negotiate Todd became rude and acted as if I was the dumb one for wanting a fair price. He told me I wasn’t serious about purchasing a car and he would get my keys. He not once tried to counter my offer. I spent a total of 10 mins talking to him. Now I do appreciate him not wasting my time but I don’t appreciate him questioning my intent. I would not go to a dealership to waste my own time. Long story short, I purchased the vehicle I wanted from another dealership. And I later found out the vechile I was looking at at Hiley had hail damage. Which they did not inform me of.
Service, new to the area - Catfish
Have 3 visits to the service department. Well organized, reasonable wait time, good work and fair prices. I’m on my 3rd Mazda, and have found them to be well made, and reasonably priced.
Purchase of a new SUV CX-5 - Jano22
Mr.wolf was very helpful find my need to purchase CX-5, after having an issue with The Price and finance we disagree, but later on Mr.wolf call me to come back and everything went fine.
Great experience to buy a car - Anita
They have good atrendance and great knowledge about all models. They offered me a great car with a good deal! Very happy with Mazda team!
First time purchase. - Mr. Escamilla
Was nervous at first since it was my first purchase, but Manny definitely built my confidence and was patient with me and extremely helpful during the whole process.
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