Great customer service - Hernandez1214
As soon as you walk in the reception people greet you with a smile and take very good care of you. and had my truck out in a timely manner.
Top Reviewed Specialists At This Dealership
New Car - Dhinojosa
I had a good experiance. I was hesitant about having a car payment. Freddie was helpful and knew everything about the car. He was very nice and courteous. Abram was very friendly and helpful too! Thank you both.
The purchase process was seamless, easy and stress free. - Joel Leimer
My purchase process was great! Everyone was very courteous and helpful. I highly recommend Fenton Motors of Pampa. The process was very well explained. I got a great vehicle without the stress of the big city buying.
Best Dealership Experience - MBrister
Absolute best car buying experience I've ever had. We walked in, drove the truck, made an offer, and shook the hand of Mrs. Hali Crow. It literally took 5 minutes. I will be a loyal customer at Gabriel/Jordan Ford for life. Mrs Hali Crow is very professional and a genuine, caring person. If you're looking...do yourself a favor and give them the opportunity to earn your business.
Nothing but love - stoker, letitia46
All I can say is this Ford is the best dealership and Mr. Henry Houston was on point on everything he was saying and someone I would deal with in the future
“Fast friendly family dealership” - trivia18
Rogers Ford Family made my truck buying and financing a more less stressful purchase. Flip was more than just a salesman, he is a driven understanding reliable person that helped accomodate me with my buying decision in selecting a truck for my use and pricing. The guys at Roger’s Ford family dealership have great team work ethics in selling/trade-ins & financing transactions. I recommend Rogers Ford to anyone who wants to buy without the “ all day wait.”
Always helpful and spend the time to understand each custome - Happy camper !!!
Pat and his crew of people who work there bend over backward to satisfy each customers need, no matter how busy they are. Thanks to all of the crew. Service is always a pleasure in all departments. Try them, I highly recommend them to anyone.
bought again from Team Ford - Kslats1959
I called 5 ford dealers and went to 2 dealerships trying to buy a F 150 for an advertised price. Team Ford did not advertise anything different than the Ford.com site, they gave me the truck I wanted with a price and experience I was looking for ... 5 years later I chose to buy from Team Ford again. The owners do a great job keeping a great staff. Thank you Tim Wood for taking care of us.
Top of the line!! - JOHN TADLOCK
I have been dealing with an awful service department over the last couple of days. And it reminded me why I love Texstar Ford so much. Sam, Brett and everyone person you deal with at that dealership is first rate.. It just doesn't get any better! To bad they don't sell Jeeps, my life would be so much easier.
Pleasant experience - Happy
Buying my new F 150 from Yaklin Ford was a. very good experience The sales staff was very understanding and got us in and out in a timely manner
Awesome - Michael01
Went in at 9, out by 10:30 with a new Mustang. James at Appel Ford Brenham gave me a great deal, and Zach in Finance got me out quickly. Strongly recommend Appel Ford!
The Best Dealership in the State of Texas - FarmBoy
I’ve been using Bob Utter Ford since 1999 and have gotten to know quite a few of their employees over the years. To a person, Bob Utter‘s folks consistently do everything they can to take good care of their customers. Bob Utter has successfully created a culture of excellence.
Lincoln Continental - Marina Elizondo
My sales experience, as always, was excellent! Joe Pepe Forina is the best salesman!! He always knows what I want and makes sure I am happy!!! We were able to handle the transaction over the phone and I picked up my car and was driving off in record time!! Thanks, Joe, for always being there for me!!! Definitely my go-to guy--always!!!
Oil change - Roy A Salinas
I just went in for and oil change. I was there for an hour and a half. I think that's a little to long to wait for oil a simple oil change. I could have done it at home in bout 30 mins.
Great services - as usual! - SBD60
Having bought both my truck and my wife's car from Bob Tomes (twice) I always return to their Service Center for scheduled services. Both cars were serviced this week. Scheduling was simple and convenient, dropping off vehicles was easy - very polite and attentive - customer facilities are great (I was able to work online from waiting room) and transport home and back is available if needed. Many thanks to Chip Cox for being professional, efficient and friendly - explaining everything I needed to know and answer my questions honestly. See you for the next service.
Great service - olcroner
Great sales personal and service. Gave me the information I need to purchase the right truck for my needs. I will go back for my next vehicle.
Great service. - Jax2017
JC always takes great care of us. Everyone we deal with at Gene Messer Ford is always professional & quick to help. Had my 2017 Explorer serviced.
Mike Smith made the process easy - AngTh
Ask for Mike Smith if you want the best person to help you select the best car for you! He is professional, knowledgeable, yet personable and friendly. He made the looking and buying process easy.
Very helpful - wmvpdc
While driving through Texas I had mechanical problems with a rental van. Although they had a lot of work to do that day and weren't able to do the repair on short notice, the service manager was very helpful. He was able to diagnose the problem and call around and find another dealership that could see me later in the day, in Abilene. I really appreciate the help and the time that he took to help figure things out.
horrible buying experience - bradintx
Horrible experience. My son currently serving in the Army was home for a few days and wanted to buy a new F150 while here. He contacted Legacy several weeks ago and told them when he would arrive and exactly the truck he desired so they could have it ready. The week before arrival he was assured it would be ready on Monday afternoon (the day he arrived). When he called Monday he was told a delay so Tuesday at 1. Tuesday afternoon he was told Wednesday at 1, then not until 2:30. When he got to Legacy at 2:30 - still not there.
When it finally arrived at about 3, he did a test drive and set the final buying process in motion. It turns out they had only one sales manager (why have sales people if they can not make a decision?) and so things ground to a near halt. He had called Ford about financing rates a was told 60 mos and 2.9% (note his credit rating is over 800 and he documentation showing he has savings to buy 2 or 3 F150's cash). The sales man told him they only offer 5% rates.
We pulled up the same truck on the legacy website and they showed several discounts and sure enough 2.9% for 60 mos with legacy name within the payment calculator box. The sales man said that was some other thing that did not apply. This is clearly a text book definition of BAIT AND SWITCH. Because my son only has limited days of leave and his purchase date was already pushed back he felt pressure to just go along and continue the purchase. Finally after 8:30 he drove away. 6 hours after arriving.
That truck buying experience was pathetic and legacy ford should be embarrassed. I never intend to step foot into a legacy dealership again and hope this review will encourage others to find a dealer that does not cheat and respects a customers time.
Friendly, professional, no pressure, treated human & not $$ - James
Cory Coleman & Adam Oliver are awesome! The entire buying process was like no other. Nice to be treated right & listened to. Avoid Peltier!! Buy McRae!
Worst Service Experience - 00000
Went in for an oil change tire rotation and balance after keeping my truck for 3 days overall (several trips back for problems) I now have 4 scuffed rims and 2 with huge gouges in them and my oil light is now back on. The service manager and Johnny Murray will not do anything to resolve my issues. Not to mention I was treated very poorly by the service manager this has been the worst customer service I've ever experienced! Very disappointed in the local ford dealership
Mac Haik - Ty Elshariff
Their are a few things that i expect when it comes to customer service, especially when auto shopping. Carlos Bermudez is/was the greatest sales rep. I have ever encountered. He is attentive, knowledgeable, courteous, truthful and doesnt mind going the extra mile to show customers that he truly cares about them. The knowledge that he provided helped me to decide on not just a new truck but an investment and safety for my family. Thanks Carlos and Morgan for all your help. I recommend either of these two guys if you are auto shopping....Thanks again guys...Mac Haik/Georgetown, TX#1
Best Ford Dealer EVER!!! - Jacque Reese
This dealership is the absolute best!!! Chris Stroud went above and beyond on this deal. They started out $2k higher on my trade than anyone else. Worked with me to get one car sold and the other traded in. Searched tirelessly to find the exact vehicle I wanted and went to get it! Put me in a loaner vehicle while they looked. Very professional. Very friendly. I would absolutely recommend them to anyone and everyone. We are customers for life!!! BUY LOCAL!!!
Terrible service and scheduling. - email@example.com
I scheduled an appointment online. I was never contacted to confirm the appointment.
I scheduled an appointment for a first oil change from a vehicle I purchased from this dealership, which was paid in full. I also scheduled for a windshield replacement.
Service providers had no idea why I was there, who was scheduled to help me, and could not help replace the windshield.
I work at night, which means getting an appointment during a time I am awake is challenging.
Having arrived at a prearranged time, where workers are not aware I am arriving, cannot help me with an issue, and did not let me know that they couldn't help me fix and issue is incredibly upsetting.
I accepted the oil change without the windshield replacement. This service took about an hour, which is what i would expect from a dealership. The service person was nice and apologetic about not being able to help with the windshield.
I was later called by phone the same day, unsolicited, to rate the service I was provided a previous day. I had no service the previous day. The caller seemed unaware that the service was provided the same day. This call interrupted my sleep as I work at night.
I cannot express how deeply, incredibly deeply, disappointed in the service I've received at this dealership. I attempted service in person before the date I scheduled service and was told there would be a 3 hour wait minimum. This is the second vehicle I have purchased. I will not be purchasing another from this dealership. I will be actively discouraging those that I know, and come across from making any vehicle purchases or service from this location. Any aftermarket alterations that I need or other that I know may desire, I will directing to any other location. This experience has been wholly unacceptable.
Terrible Customer Service - abagael1988
Awful. Chris, Steve, and Tony are very rude and disrespectful. It disgusts me that I gave them my business. The used car I purchased was filthy when I picked it up. They agreed to issue a refund for the detail - that you pay for in the purchase - but never sent it. Then they flat out lied. They have negative reviews everywhere (Tony is known as a “bully”) just do some research and take your business to a dealership that appreciates its customers.
Never use them - Doc-p
Made an appointment to get an oil change. Simple enough... Just an oil change. It took them 90 minutes to do a 10 minute job. The service writer was rude when I asked for a status update on my car
Never never never use that service center. They are a disgrace to the company name.
Service is not practiced only talked about! - Hairlesspops
Service dept is in apt; replaced brake line on front and then tell I have alignment issue, had argue with tech to get him bleed the brakes again. Rebuild ignition switch and then had go back twice because remote start didn’t work and then the gear selector was out of position it read reverse when in park and 1 when drive! Avoid this place like it is the plague!
I was told that I was approved by the sales rep. - ILM1976
I was told that I was approved then that they neede a coapplicant I submitted my additional information then that I needed to call the credit bureau to remove an alert and I did. The alert was removed and then they told me the additional information was not good enough. Then they requested my moms information in which I submitted. The sales rep then called me , but he didn't know. He said only nonsense and going in circles and no one knows anything. Bad customer service very unprofessional.
Awe service!!! - Danielle
Such crap service. I bought a brand new car that just shuts off in the middle of the road and I've waited all day to get a rental car or to hear something about my cat, and have yet to hear anything. Saying they are can't tell me anything. Awful. Awful I wouldn't recommend this place at all... to anyone!!!!
Smith South Plains Ford-Lincoln
Slaton Branch Manager