Arrogant, Deceptive, Disrespectful, Snobbish, the worst - Harrylb
I am filing my complaint with the Houston BBB and State AG for violation of the Texas Deceptive trade Practice Act (DTPA). My letter of complaint listing the outright lies should be available for review on the BBB website shortly, Lied to by the salesman, then the service dept. and my letter of complaint ignored by the GM, Tom Jinks. Went up the chain to the President of M-B USA, Dietmar Exler. The entire 4-5 week episode basically ended up with Mr. Exler, taking the "Buyer Beware" attitude that M-B USA has no interest in how Star Motor Co. handles their business. When asked who the owner or President of Star Motor Co, is and how to contact him/her, "Melissa" with M-B told she did not know, did not care, the highest official M-B was aware of was the V-Pres. Tom Jinks. It is astounding that M-B USA does not even know who they are doing business with. I later did detective work to find the owner. Star Motor Co. Website says it is a 70 yr. "family owned" business but refuses to let customers contact the owner/President to file a complaint after being stonewalled by GM Tom Jinks. The property owner of Star Motor Co is shown as Mohammad Iqbal Malik, but unable to validate if he is the 70 yr. family head of Star Motor Co.. A close friend had a similar bad experience with Star with his E350, got so mad he traded it for a Jaguar. It is unfortunate the lowest is one star rating as these folks are NO STARS..
Read More