2,787 Texas Used Car Service Centers

Great customer service my service advisor did an - blanca882

Great customer service my service advisor did an excellent job from time I got there to the time I left.

Had an oil change on June 4, 2024. - Very disappointed customer

Had an oil change on June 4, 2024. Started seeing fluid on the ground whenever I parked the vehicle. Had my husband look at it and discovered oil was leaking on the ground. Tried to get service appt this past Fri and Sat but the message stated the service dept was closed. Needless to say I had to get the vehicle checked out and found out the the gasket was not tightened after the last oil change. Had to get a new oil change and thank goodness for that dealership’s expertise in analyzing and fixing the careless error of Tejas service department. Will never go back to Tejas now renamed Space City! Very costly error

The customer service is always exceptional when we come - LBARAJAS0325

The customer service is always exceptional when we come here! Fast, courteous, and efficient always!

I took my car in for service at John Eagle Honda. - Satisfied Customer

I took my car in for service at John Eagle Honda. My service advisor, Mike Ma, was great - very good customer service.

Peltier Chevrolet is always helpful, available, - amcgale

Peltier Chevrolet is always helpful, available, communicates all that’s going on or needed. Their staff is friendly and professional.

I wanted to take the time to do a review for Valerie - Andy

I wanted to take the time to do a review for Valerie Salinas. This young lady always welcomes me with a smile when I pulled up in service department, always takes the time to make sure that I understand the services that are being rendered and their new facility is so beautiful, I followed Valerie from new Braunfels, her service is amazing I could not get the same at the other store. Keep doing a great job they are lucky to have you.

The Code of Ethics for Judges does not allow me to make - GLADYSBURWELL

The Code of Ethics for Judges does not allow me to make recommendations regarding business organizations.

Matt McCurdy's Service of my Toyota RAV4 was EXCELLENT in - Harry R King

Matt McCurdy's Service of my Toyota RAV4 was EXCELLENT in every way and could not have been better!!! Specifically, he recommended a day for the repair work that was not overcrowded in his department. He was on time for my repair. He kept me posted with info as the repair work progressed. I very much liked and appreciated the video of the technicians working on my car. He arranged a shuttle ride to and from your facility that was very efficient. The service on my car was completed by noon as anticipated by Mr. McCurdy. Mr. McCurdy deserves all the appreciation that you can give him. Thank you very very much!!! Harry King

We give Brett with the Service Departent 5 stars. - codystewart1975

We give Brett with the Service Departent 5 stars. Although the sales and finance team disappointed, Brett's service was superb!! Highly recommend the Service Department at Park Place Lexus.

Todd Wehbe was excellent to work with. - Pmoboyle14

Todd Wehbe was excellent to work with. He was very helpful and explained everything in detail.

★★★★★ Excellent Service Experience Charles is an - Smiley

★★★★★ Excellent Service Experience Charles is an outstanding service writer who truly sets the bar high for customer service. His communication is exceptional - he keeps you well-informed throughout the entire process and is incredibly attentive to your needs. What really stands out is his excellent rapport with the mechanics, which helps ensure smooth and efficient service delivery. The mechanics here do outstanding work, and Charles's coordination makes the whole experience seamless. I highly recommend this service department, particularly working with Charles. His professionalism and attention to detail make him a real asset to the team.

I dropped my car off Tuesday to have some work done on - Peachmo20

I dropped my car off Tuesday to have some work done on it, and I did not ask for a specific service advisor, I just chose the one that was given to me. I was fortunate enough to have Taylor Jones as my service advisor. He went above and beyond working with my extended warranty company to see if the work that needed to be done could be covered. Although they did not cover the cost of the work, Taylor was able to give me great information on what was covered under my contract. He explained everything very well and I will definitely choose Taylor again.

The service writer was very courteous while taking our - mike.brewington54

The service writer was very courteous while taking our information. Upon arrival to pick up car had to inform front desk about coupon the service writer promised. Service manager gave us a $20 discount on oil change which was still too high at $107.

Be mindful of the condition your vehicle is in before - Abelag2017

Be mindful of the condition your vehicle is in before their service center performs any service to your vehicle, especially if your vehicle is an older model with high mileage. This is a long read, but it may save you a lot of frustration. I have a 2007 Yukon with over 250k miles that had a motor oil change completed on it at Gateway’s service center in med-December, 2023. Not long after, I began noticing xxxxxxof oil on my driveway. This was unusual because my truck did not have any issues with any fluid leaks prior to Gateway performing the oil change. One week passed from the day the oil was changed before I was able to inspect the truck. It was clearly visible that motor oil was dripping from the motor’s oil pan drain plug. I loosened that plug and noticed metal shavings along the drain plug. I immediately contacted Gateway’s service center and was eventually able to speak with the shop foreman, Mario Montante. I explained the situation and mentioned that I wanted Gateway to inspect the oil pan, but was told that I would have to pay a service fee for them to do so. I found this to be unreasonable, especially after explaining that the motor oil leak began after it was serviced at their shop. I asked if the tech who performed the motor oil change included any notes in their service report stating that any leaks were observed prior to beginning the oil change. Mr. Montante replied that the service center would not have even begun working to change the oil if an oil leak was observed before beginning the service. Mr. Montante then confirmed that the service report did not include any notes that my truck had any leaks prior to the tech beginning the process of changing my truck’s motor oil. Mr. Montante’s solution was to only offer me pricing for the replacement parts and labor, but that I would have to cover those costs. The reasons given for Gateway not covering the costs include: my truck’s motor has over 250,000 miles; the previous motor oil change performed by their service center was approximately 50,000 miles ago; the wear and tear of my truck’s motor could have caused the oil pan drain plug to give out; that their service techs perform work to certain rules and specs; that the oil pan drain hole could have been damaged by someone else prior to their service center performing the motor oil change; and insinuating that I may be attempting fraud by trying to have Gateway cover the costs of the damage. I replied that their own service report does not mention notes about my truck having any leaks before the tech began servicing it, that same service report also does not mention damaged threads to the oil pan, and that it is highly unlikely bolt threads become stripped from wear and tear. I then asked Mr. Montante if I could speak with his supervisor. Mr. Montante said his supervisor’s name was Jerry and that he was listening to the call. However, Jerry never get on the line to speak with me and I was told he had just left the office after asking to speak with him directly. Before ending the call, Mr. Montante stated he would email the service report and summary of our call. I have yet to receive any communication from Mr. Montante. I sent an email to Mr. Montante, Jerry, and several other Gateway employees on December 22, 2023, detailing the situation and requesting that someone at Gateway contact me in order to resolve the situation. I have yet to be contacted by anyone with Gateway. I mentioned to Mr. Montante during our call that my truck is a family vehicle and relied on daily. This means I could not risk continuing to drive my truck without risking my family’s safety and damaging the motor unless immediate repairs were made because the extent of the damage to the oil pan threads was unknown. While working to find a solution, I discovered drain plug was over tightened which stripped the oil pan drain hole threads and chipped the surface of the drain hole opening. The oil filter was also over tightened.

I brought my car in because the gauges were fluctuating. - the1soxx

I brought my car in because the gauges were fluctuating. They recommended me to get a new transmission for $7500 with the labor being $225 per hour. I declined it. I went back to my shop got a newer transmission for five grand was having the same issue. They trying to tell me now that that transmission is bad. How are you a dealership but can't figure out what the problem is terrible service they just want your money would not recommend go somewhere else go to a different Chevy dealership. The only good thing they offer is a shuttle ride home and they refilled my gas after they used half a tank trying to figure out what the problem is just to try to tell me that the transmission I just put in was bad

Tate was awesome . - Arreazola1994

Tate was awesome . Car left me stranded Sunday. Was taken to dealership Sunday night and back on the street Monday evening.! He made sure all services were completed and done correctly even to going as far as himself verifying. Will always ask for him going forward no doubt . Always have a fantastic experience when attending the dealership even for an oil change .

They make the service easy and pleasant. - beardiemom1

They make the service easy and pleasant. Easy to talk to service advisors who keep you informed of progress.

Tim Rich, Service Advisor provided me with superior - fscherich

Tim Rich, Service Advisor provided me with superior customer service. He is a ten star service advisor. He went above and beyond in having a new engine installed in my 2015 Sonata much quicker than I expected. He even took time out to obtain a quote and time frame from a body shop to have the hood of my car painted and had my car delivered to them. Tim is extremely friendly, very responsive, knowledgeable and treated me as if I were his most important customer. I suspect be treats each of his customers the same way, as VIPs! He was upfront with me and has restored my faith that honesty still exists in the automotive repair business. I highly recommend Tim Rich to handle your service needs.

Westway Fords service department is very professional and - Keisha

Westway Fords service department is very professional and attentive. My service advisor Lakia Edison went above and beyond to help me. I will be back

During a routine oil change, the service team of Elvin - thomasecurtis

During a routine oil change, the service team of Elvin Hernandez and Dario Cortez informed my wife that she had a nail in her tire, and it was in a "non patchable area". They wanted to sell her a new $263.00 tire. She declined and took the vehicle to Discount Tire, where the tire was patched at no cost. I recommend the service department but be wary of the actual team that provides the service.

Bought 3 new cars from this dealership in Victoria Texas. - shelby

Bought 3 new cars from this dealership in Victoria Texas. This is one of 2 we purchased brand new in 2022. A month or so ago the cruise control went out. Made an appointment to get it repaired, because it was still under warranty. They had trouble taking the steering column apart, saying the air bag might not work. They claimed someone took the steering column apart and tampered with it. Now they are telling us they repaired the cruise control switch, but they found other issues (metal filings in the steering column? Paint marks on the steering column?) and that they will not warranty it because of suspected tampering. When we asked multiple times if it was safe to drive, they would not say it was. Now they are telling us we have to come and pick up the unsafe car and sign a paper stating they are not responsible for anything that happens going forward. When we asked if they were accusing us of tampering with it, the manager said no. We are the only owners. Welcome to Mac Haik customer service. (reviews are abysmal and they tend to not honor warranties regularly) They still have our car.

Ryan in the service department is an absolute joke. - jbstockton6

Ryan in the service department is an absolute joke. He never returns phone calls and/or follows-up. Ryan continues to give bad information and his service quality in person completely unacceptable. You would think instead of telling customers they are 9-10 days out to look at an issue with your new 2025 Tahoe, they would show some concern and empathy. He never once said he was sorry or let me see what I can do for you. Ryan is more worried and likes to pass the buck and put ownership on someone else than take responsibility.

THANK YOU FOR EXCELLENT CUSTOMER SERVICE May 21,2025 - brilliantstar

THANK YOU FOR EXCELLENT CUSTOMER SERVICE May 21,2025 To: The Director, Jeff Barlow and Customer Service Representative EJ, at Mike Shaw Kia, CC,TX Service Department, SPID. I wanted to take moment to express my sincere appreciation for the exceptional customer service I received from you and your team at Mike Shaw Kia, CC, Tx SPID. Your dedication to ensuring customer satisfaction did not go unnoticed, and I wanted to extend my warmest thanks. From the moment I reached out to your company, I was impressed by the professionalism, courtesy, and efficiency of your customer service team. Your prompt and helpful responses to my inquiries made a significant difference in my overall experience a customer. I would like to highlight specifically the responsiveness to meet and exceed a solution resolving a complex issue, providing valuable detail, taking the time to ensure an understanding and explaination. Your expertise and commitment in going the extra mile truly made a difference. The Director, Jeff Barlow set a prime example how a business should be run and how customer service should be handled. My Customer Service Representative, EJ ensured the routine set before him was carried out flawlessy with genuine hospitality and human kindness. This is the second time, of two times, I have been shown the courtesy and professionalism when my situation was dire. Ya'll are 2 and 0. Batting a thousand. Mike Shaw Kia, SPID Service Department is top notch. They have my business and will continue to have my business. Nice Work! Keep Going! Sincerely, Missy Morrison

BEWARE of Up Sales I wrote a review about their up - eddp505

BEWARE of Up Sales I wrote a review about their up sales that they obviously did not' like, it was removed. My 2022 F350 was towed in when it would not start. I know vehicles and they said it was a service they do for those customer that don't have the knowledge I have. I asked they show me in the Ford manual where it says the vehicle needed a list of items checked like A/C service, throttle body cleaning, wiper blades, two batteries, etc. The blades are good and about a year old. Those unsuspecting will pay for unneeded work and parts. Their rely made my point for me hers a copy copy of the dealer reply "Thank you for your honest feedback and for taking the time to share your experience. While we’re glad we were able to resolve the no-start issue, we’re genuinely disappointed to hear that our service recommendations came across as excessive or unnecessary. Please know that the items we suggest — such as wiper blades, cabin filters, A/C service, and fuel system cleaning — are part of preventative maintenance designed to help keep your vehicle running like new and avoid costly repairs down the road. These recommendations are not made because something is “broken,” but rather to help extend the life and performance of your vehicle. We absolutely understand that, as a former Ford technician, you have the skills and knowledge to perform many of these services yourself — and we respect that! Most of our customers rely on us to guide them through proper maintenance, and our goal is always to inform, not pressure. We truly appreciate your insight and will continue working to improve how we communicate service recommendations, especially for customers with your level of expertise. If there’s anything more we can do to assist or clarify, please don’t hesitate to reach out. Thank you again for your feedback and for giving us the opportunity to serve you."

Luis in sales management, and Mr. - jonathon zembower

Luis in sales management, and Mr. Michael Hook demonstrated excellent teamwork and communication skills. They were both easy to work with and promptly addressed our vehicle concerns.

Always have a great experience with Park Place. - Wallace

Always have a great experience with Park Place. Everything was wrapped up very quickly and I got exactly what I wanted. Great dealership. Stephanie did a fantastic job! I originally stopped by to see Veronica in service to ask her about tires for my wife’s car and stopped to look at the new cars and Shawn introduced me to Stephanie and I now have a new vehicle.

Took my car in for an inspection of the door latch. - jmaza929

Took my car in for an inspection of the door latch. Hyundia informed me that my vehicle was affected by Campaign TXXL and to take it to dealership for inspection. First I was unable to schedule appointment by phone, left several messages, no return calls. I tried to schedule on line, no matter what service I selected, I got message that the service was not available. I went to the dealership and scheduled in person with John Warner. Brought my car in. Car was at DeMontrond for 3 days, inspection not done. I then noticed that all of my warning lights were on, I notified John he said that they hadn't touched my vehicle, but when I had called earlier, he said a tech was on it. I have since taken it to Big Star Hyundia and got the door latch inspected and fixed in 2 days. I still have all warning lights on. Never going to do business with DeMontrond, they are the worst.

avoid unless you have unlimited time , everyone moves at - eakinjr1

avoid unless you have unlimited time , everyone moves at a snails pace ,techs seem unconcerned

I called service to make sure my broken door handle was - rickk242

I called service to make sure my broken door handle was covered under warranty. They said "yes, the warranty is bumper to bumper". I said good, I would like to make a service appointment and they said "well you have to buy the part and when it comes in then we'll schedule the appointment". So I bought the part and then it turns out they lied and the door handle is not actually a part of the "bumper to bumper" warranty. Because I work out of town it took me over their 30 day return window to return it which they also didn't tell me. And then they said if you want to override the policy you'll have to come back when the parts manager is here. I called to make sure he would be there and then he wouldn't even come out of his office to talk to me. And he sent his lackey to tell me basically "sorry, no dice". So I went to the sales side and talked to a manager there who was only able to get me 25% of my original cost of the part because of a (get this) 75% restocking fee. Wow. And on top of all that a few months ago when I had some under-the-hood maintenance done, they forgot to bolt up the lower engine tray so I was taking my daughter some where and all of a sudden a dragging noise. I will never go to Eckert for service or parts ever again.

I went here for the first time due to a service recall - kalia57

I went here for the first time due to a service recall and my overall experience was not good. I called to make an appointment and asked them if they have any complimentary shuttle drop off service. I was told they have none! After making an appointment, I was then told at the end that they in fact do have complimentary drop off Uber service as long as drop off location is within 10 miles. Why was I not told about this when I asked earlier? Was it because I said "shuttle" and not asked in general? I have no idea but was very weird. My car drop off experience was good. My service advisor was efficient, friendly, and professional. My drop off was arranged through Uber and was told to wait for the text message/call when my car is ready for pickup. While waiting at home, I got a slate of work orders that was required on my car other than the recall. One of them was a rear brakes replacement. Due to outrageous dealer's pricing I denied all of them and just confirmed the work order for the recall. I got a text within 2 hours about my car ready to go home and I went by myself to pickup my car. I went to my service advisor's desk and he was not there. There were 2 other advisors who saw me but didn't say anything and continued with their work. Finally after standing for about 10 minutes one of the advisors asked me if I am being help or not. I told him about waiting for my service advisor. I was only then told that he went home and what is it that I needed! This was so disappointing as why my service advisor didn't tell me about asking for help from anyone once arrived since he will be gone by the time I come? Also, why it took 10 minutes for the other advisor to finally ask me about my intentions while I clearly walked in in-front of him and he saw me started to wait at an empty desk? Again extremely poor, lazy, and an unprofessional customer service. Later that week I took tires off to check the brakes as I was not hearing or feeling anything wearing out from the rear. Turns out brake pads on both sides were nice and good and there was absolutely no need to change anything! Why was I told about the rear brakes replacement and that its current conditions so poor then? Was it to just make extra money out of me since they had to fix my car for free due to a recall? I have no idea what the true intentions were. After this I had no idea whether to believe on their other replacement recommendations or not and I just left everything as-is. I hope they fixed recall as they claimed. Service department definitely needs some basic customer service training. After my this first time experience I am not sure if I will go back or recommend this place to anyone or not.