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Thank you Tory for being so pleasant when I brought my... - smwells54
Thank you Tory for being so pleasant when I brought my car in for the 5,000 mile check. You were very informational about what was going to take place and about how long it would take. When the car was finished, you walked me out to the car and removed the plastic coverings for COVID protection making me feel very safe.
Thank you also to A. Forbes for a timely 5,000 mile check.
Top Reviewed Service Specialists At This Dealership
It took for a long time to get studs tires for my Lexas... - Skern48
It took for a long time to get studs tires for my Lexas suv, but service went well and I am happy with their service.
Excellent Service very fast with the process nice people... - H.bott21
Excellent Service very fast with the process nice people I felt no pressure and that they listen to what I was looking for, I would highly recommend to anyone who is looking for a vehicle to see them, and a plus family friendly staff as well.
Call Center Representative
Easy scheduling, promptly got us in, noticed we needed an... - Autosue
Easy scheduling, promptly got us in, noticed we needed an Inspection update and did it at no cost to us.
Explained maintenance requirements and automatic alerts.
Very Happy With Service - zeke
I had an issue with my 2016 Impreza wherein the ignition key would not turn to the full off position and thus would get stuck in the steering column when I turned off the engine. Happened a couple of times, and I had to fiddle with the key and shift lever to extract it. This apparently is a problem with a very small percentage of these cars, but Subaru of America (SOA) put out a service bulletin on it nevertheless.
The car was out of warranty so I called SOA, and they said to bring the car to a dealer to have them diagnose the problem and then call back to see if they would cover at least part of the repair cost. I had bought the car originally at Brattleboro Subaru and have had nothing but excellent experiences with the entire staff there, so I called their service department. Spoke with Morgan who realized my dilemma and said she could schedule me for 9:00 AM the next morning. Super!
When I got there I was greeted by Curtis Green who understood the ignition problem and was able to get the car in for diagnosis right away. A short while later Curtis informed me that cost for repair would be close to $300, which is a lot of money for this old retired sailor. I gave him the okay for the repair. Next thing I know, Curtis comes in and says he took it upon himself to call Subaru on my behalf to see if they would cover the charge, and SOA agreed to pay the whole bill. I was stunned, but not entirely surprised. This dealership has bent over backwards for me in the past and apparently is still very focused on customer satisfaction. I drove away a happy man. Love this dealership.
Ryan Maxwell Goes Above and Beyond - Willi.rose89
Ryan is one of the best Service Reps I’ve worked with. He goes way above and beyond! I will be Sticking with GMC because of him!
In August 2019, I took my vehicle to a local body shop... - Less than Happy Hyundai Owner
In August 2019, I took my vehicle to a local body shop where it was mentioned that I should check if my vehicle was still under warranty. I had earlier positive experiences with the dealership and made the mistake of going back.
My wife went to the dealership and they took photos. Repeated follow ups got me nowhere. They were looking into the problem or promised to get back to me. My car was nearing the end of warranty so I was concerned that this was an effort to run out the clock.
Early this year, I received a link to review my experience. I explained the unanswered messages and frustration with the dealership.
Donald Donahue reached out to me. He could no longer find photos, so he arranged a time for me to get additional photos taken at the body shop. Mr. Donahue set up an appointment for Feb 26, 2020, explained that parts were being ordered, discussed a repair schedule, and offered the use of a loaner car.
As the pandemic hit, Mr. Donahue told me that parts were being ordered, my warranty would cover at least part of the repairs, but service was delayed. I waited for a return call. I started calling and leaving messages. Nothing. When I finally heard back, Donald Donahue no longer works at the dealership, no parts had been ordered, and the dealership now says Hyundai says that nothing can be done.
This is not one person but an entire dealership. This is a dealership that has said they would do something, then they did not return calls, then they forgot, and then they changed their mind. I would highly recommend changing your mind when considering doing business with them.
Customer Service - Rob
First Thank you Wade for helping me out when my car needed an inspection that had expired a couple months previously. I got pulled over and was given a warning, Wade got me car into service with out an appointment and saved me money from a ticket. Service was fast and friendly and very helpful explaining what my car needed and may need in the future. Thanks for everything!!
Worst experience ever - Roadrunnerbob
They tried to charge us 1,000 to repair a problem that they created. We took our Audi to them for a recall and their service coordinator Lynn told us a washer was inside the motor and would be 700 minimum to. 1,000 to repair. Our dealer picked up the car hauled it back to Lebanon and 5 minutes later at no charge the washer was removed with a simple magnet. After further investigation the service manager admitted that either the washer fell in or was put inside the engine. This is a dishonest dealership avoid them if you can.. how many others have they done this to and didn’t get caught.
I am a former customer and contractor to the Company. ... - David Keenan
I am a former customer and contractor to the Company.
After the former owner, passed away, the new owner's behavior on the phone has been repulsive. Today he told me in very specific terms where I should stick my phone(which would be an anatomically difficult feat). He is no candidate for Mr. Congeniality, and would hope that he is better with the general public than he was with me.