#1 Best Dealership - jensayre
When I was visiting in Jackson, WY in June ‘17, I was in need of vehicle to replace my beloved ’08 Jeep Commander. The folks at the, then Castle Rock, dealership, specifically David Craig the salesman and Rod the number cruncher, couldn’t have been nicer. They treated me like family. I’ve never been to a dealership that was so willing to sincerely help me and make me feel comfortable. After spending an entire day test driving Jeeps, both used and new, and hooking and unhooking my 19’ fiberglass trailer to each one, I decided to go with the new ’17 Grand Cherokee Trailhawk with the Hemi engine. Both David and Rod made my purchase easy and stress free. Castle Rock took care of everything including all the paperwork and communication with my hometown registrar in GA. I’ll definitely plan on visiting them every time I’m in town.
Now as for the Jeep. I have almost 11,000 miles on it and I couldn’t be happier with it. It seems like there isn’t anything this car can’t do. It’s extremely well built and I feel very safe driving it, mostly due to all the safety features. It rides comfortably on the highway and can deal with almost any road condition because it’s trail rated.
I look forward to continuing to love my new Jeep and the friendship with David and Rod. Thanks again for everything, especially David.
Excellent experience with the repair of my Ram Diesel truck - kdsorenson
I had a great experience with the repair of my 2017 Ram Diesel truck. I was seen immediately, they were quick to diagnose, gave me a vehicle to use, repaired it quickly, communicated regularly, and even washed my vehicle. Excellent!!
Gina is AWESOME! - jevans44
I found the truck I wanted online in a nationwide search from Ohio. I called the dealership and she made the whole process very easy! I flew into Cody Friday evening and she picked me up at my hotel Saturday and took me to the dealership. 45 minutes of chatting and paperwork and I was on my way home back to Ohio! Thanks Gina & thanks Fremont Motor!
Buying a new truck - Bill Wells
I really appreciated the support from Mark ( Muck) in the sales department, I lost his card and cannot remember his last name, But I really like him and truly trust him, he’s the best and most honest and true person I’ve ever purchased a vehicle from , he is very good, I would like to mention
Mike the sales manager and Travis in the service department as well they were very helpful and understanding about my problem and helped me with everything, including the purchase of my new dodge power wagon, I would like to rate them as the best in the west and would recommend to all the people in Wyoming and surrounding states to talk to these gentlemen if you are in the market for a vehicle,thank you all again for the wonderful experience
Fast and friendly service - 4Tigers
Have been taking my Ford Escape to the dealership for service since we purchased it. The work is done fast and at a fair price. The employees in the service center are always friendly and easy to deal with.
Great service - SW
Nate was super helpful to get me the car I wanted, went above and beyond. Very friendly staff all around, will definitely look there first for vehicles whenever I'm needing another.
Good experience - Ram 1500
Saw Justin Sandbak. Bought a new ram 1500. I felt after shopping 3 states I got a good deal and got the truck I wanted. The purchase experience with finance was easy. I was out the door in about 1.5 hours. It was nice to able able to buy local and get a decent deal, as I have always had to travel to other states to buy vehicles and not get robbed.
Great service and friendly staff - rredder
Thanks to Jake - he's always relaxed and never pushy. Service installed a bug deflector, mud flaps and new chrome. They did a great job.
Rawlins Dallin is awesome - fanofcars
From start to finish I felt that the employees here cared about me and my happiness. I bought my daughter a car here last month and she loves it!
Rudeness at its finest. - Rousev
It's hard to find jobs, let alone good employees. I went there for service on new truck, everyone in the building acted as though you were totally putting them out. Go back to old Evanston, you wouldn't find people like that. Shame on all of you. I left with no expectations let alone letting those people touch anything.
Misleading sales practices. - CindyM
I went to my local dealership, Whites Energy Motors looking to get more information on a Jeep Compass. We talked to a salesman and took a test drive. We liked the vehicle and decided to go through the negotiation process. We asked about the military discount for USAA members and were told “we can’t stack deals.” They didn’t tell us about any other discounts or deals going on. When we asked about if there were any Jeep incentives they told us about one current offer going on that Jeep was offering; so that was written into the contract. After they gave us their “best the could do for us” speech, we decided to buy the vehicle. We asked if they did financing through our local Credit Union and they said no, we had to be financed through the one they chose for us. After the deal we asked the our Credit Union if we could refinance through them and they asked why we didn’t finance through them in the first place. We stated they told us at the time of the deal that they didn’t use that credit union for deals. So once again they lied about the companies they use to finance.
After hearing from several people and other dealers, I was told I paid WAY too much for the Jeep. I decided to do some research and found the same Jeeps with the same options at a much lower price including on the Jeep website. Later someone in the community was admiring the Jeep and asked what I paid for it and where I bought it, I told them and they proceeded to tell me they had seen the Jeep advertised online at Whites Energy’s Website for 28,200; 4,000 less than what “the best they could do for me was.”
I decided to check it out for myself and was surprised when their website came up with a big advertisement saying they’re “fast, neighborly and HONEST”, it also said in bold, “we’ll match your down payment up to 1,000, no gimmicks through the month of June.” Once again we were told there were no specials beyond the Jeep one and we couldn’t stack deals.
The Jeep listed on their website clearly showed a lot more discounts and all were “stacked,” including the USAA one. And all for 28,254 OAC.
We made an appointment to talk to the sales manager to discuss the details of the purchase. They did agree to give us the USAA discount of 1250. However when asked why we weren’t told of the other specials like the matching down payment up to 1000 we were told “he was regretful he wasn’t there,” and we never received a real answer.
We’re thankful they did honor the military discount but dissatisfied that their negotiation process is deceiving and definitely NOT honest.
On a side note, one of their salesman decided to give out some of the details of my loan and tell lies about what discounts they gave me, all on social media to another person. Unethical and illegal!!
Unfortunately my enthusiasm for buying local has been diminished; this experience has taught me that deceiving people and making a buck is more important than customer satisfaction and loyalty. Hindsight is always 20/20.
Excellent service from the new service manager!! - stugan65
Broke down driving back to home state of Texas...Caleb Lyons is the new service manager this dealership brought in to revamp this dept and he was helpful, friendly and gave fast service. Had us back on the road asap and we just want to say thanks guys!!!
Ginger and Rod Stewart