Excellent service from the new service manager!! - stugan65
Broke down driving back to home state of Texas...Caleb Lyons is the new service manager this dealership brought in to revamp this dept and he was helpful, friendly and gave fast service. Had us back on the road asap and we just want to say thanks guys!!!
Ginger and Rod Stewart
#1 Best Dealership - jensayre
When I was visiting in Jackson, WY in June ‘17, I was in need of vehicle to replace my beloved ’08 Jeep Commander. The folks at the, then Castle Rock, dealership, specifically David Craig the salesman and Rod the number cruncher, couldn’t have been nicer. They treated me like family. I’ve never been to a dealership that was so willing to sincerely help me and make me feel comfortable. After spending an entire day test driving Jeeps, both used and new, and hooking and unhooking my 19’ fiberglass trailer to each one, I decided to go with the new ’17 Grand Cherokee Trailhawk with the Hemi engine. Both David and Rod made my purchase easy and stress free. Castle Rock took care of everything including all the paperwork and communication with my hometown registrar in GA. I’ll definitely plan on visiting them every time I’m in town.
Now as for the Jeep. I have almost 11,000 miles on it and I couldn’t be happier with it. It seems like there isn’t anything this car can’t do. It’s extremely well built and I feel very safe driving it, mostly due to all the safety features. It rides comfortably on the highway and can deal with almost any road condition because it’s trail rated.
I look forward to continuing to love my new Jeep and the friendship with David and Rod. Thanks again for everything, especially David.
Key Replacement - awisecup
Key was stolen so Don Johnson in parts and Chauncey Perkins in service really helped me out. Don had the part in stock and Chauncey was able to have the key programmed and in my hands in a matter of 30 minutes. Great service! Chauncey is also extremely warming and personable and made myself and evey other customer very relaxed and feel accepted at the dealership!
Trouble on Vacation - heavenbound
While on our way home from our family vacation, something was not right with our 2007 Dodge Ram. This was not good because we were also pulling our camp trailer. I had reserved us a place at the KOA in Rock Springs earlier that day and when we came into Rock Springs my husband saw the Dealership. We went on to the KOA and set up. My hubby then called the dealership and they told him to bring it in the morning and they would get him in but may take a while. They were busy when he arrived and called me and said it would be a while. To our surprise they were able to get our truck in a lot sooner and had us on our way by check out time at 11:00!! They were very honest and friendly!!
Thank you sooo much!!
Excellent Customer Service - RLopez
CONRAD THAIN was excellent to work with and provided me and my family with excellent service. I recommend him and the dealer for anybody looking for a new vehicle.
Service with a smile. - Tom S
Every time I bring my truck into Fremont Ford of Cody it is a very pleasant experience. I have found them to be dependable and efficient. Thanks
Best service around - Hudman76
I will only go to Fremont Motor Powell, great dealership, great staff, go out of their way to give you the best service possible, thank you
Arcadia - Jeepgrandcherokeered
Ricky Pim was so helpful and take care of people when they're in a blind. He has been working with me continuously to help me.
totally satisfied ! - seanacat
I started this vehicle hunt on line through credit karma, and it turned out amazing, Thank you to George Velez, he should get a lot of gold stars lol. George was the best in helping us find the truck for us, it fits us to the tee. He even took my phone calls while he was on his way to a training seminar in Denver. All in all we are extremely satisfied with our purchase. Thank you George for helping us find an awesome truck, and my husbands credit score thanks you also !
Great service and friendly staff - rredder
Thanks to Jake - he's always relaxed and never pushy. Service installed a bug deflector, mud flaps and new chrome. They did a great job.
Rawlins Dallin is awesome - fanofcars
From start to finish I felt that the employees here cared about me and my happiness. I bought my daughter a car here last month and she loves it!
Rudeness at its finest. - Rousev
It's hard to find jobs, let alone good employees. I went there for service on new truck, everyone in the building acted as though you were totally putting them out. Go back to old Evanston, you wouldn't find people like that. Shame on all of you. I left with no expectations let alone letting those people touch anything.
Misleading sales practices. - CindyM
I went to my local dealership, Whites Energy Motors looking to get more information on a Jeep Compass. We talked to a salesman and took a test drive. We liked the vehicle and decided to go through the negotiation process. We asked about the military discount for USAA members and were told “we can’t stack deals.” They didn’t tell us about any other discounts or deals going on. When we asked about if there were any Jeep incentives they told us about one current offer going on that Jeep was offering; so that was written into the contract. After they gave us their “best the could do for us” speech, we decided to buy the vehicle. We asked if they did financing through our local Credit Union and they said no, we had to be financed through the one they chose for us. After the deal we asked the our Credit Union if we could refinance through them and they asked why we didn’t finance through them in the first place. We stated they told us at the time of the deal that they didn’t use that credit union for deals. So once again they lied about the companies they use to finance.
After hearing from several people and other dealers, I was told I paid WAY too much for the Jeep. I decided to do some research and found the same Jeeps with the same options at a much lower price including on the Jeep website. Later someone in the community was admiring the Jeep and asked what I paid for it and where I bought it, I told them and they proceeded to tell me they had seen the Jeep advertised online at Whites Energy’s Website for 28,200; 4,000 less than what “the best they could do for me was.”
I decided to check it out for myself and was surprised when their website came up with a big advertisement saying they’re “fast, neighborly and HONEST”, it also said in bold, “we’ll match your down payment up to 1,000, no gimmicks through the month of June.” Once again we were told there were no specials beyond the Jeep one and we couldn’t stack deals.
The Jeep listed on their website clearly showed a lot more discounts and all were “stacked,” including the USAA one. And all for 28,254 OAC.
We made an appointment to talk to the sales manager to discuss the details of the purchase. They did agree to give us the USAA discount of 1250. However when asked why we weren’t told of the other specials like the matching down payment up to 1000 we were told “he was regretful he wasn’t there,” and we never received a real answer.
We’re thankful they did honor the military discount but dissatisfied that their negotiation process is deceiving and definitely NOT honest.
On a side note, one of their salesman decided to give out some of the details of my loan and tell lies about what discounts they gave me, all on social media to another person. Unethical and illegal!!
Unfortunately my enthusiasm for buying local has been diminished; this experience has taught me that deceiving people and making a buck is more important than customer satisfaction and loyalty. Hindsight is always 20/20.