9 Kia Dealers near 60438near 60438

Very professional team to work with. - maxcahill04

Very professional team to work with. Friendly staff and Jamie helped us with every issue or question we had!

I had a really great buying experience at this - Michele Taylor

I had a really great buying experience at this dealership. From the moment I walked in, the staff was welcoming and professional. Pearl, our sale person, was awesome—knowledgeable, patient, and genuinely focused on helping me find the right vehicle rather than just making a sale. She took the time to answer all of my questions, explained everything clearly, and made sure I felt comfortable throughout the entire process. What really stood out was how smooth and stress-free everything felt. There was no pressure, no confusion, and no surprises. Pearl went above and beyond to make sure we understood my options and got a deal that worked for me. The whole team worked efficiently, and the process moved along quickly without feeling rushed. Overall, this was one of the best car-buying experiences I’ve had, and I would definitely recommend this dealership—especially if you get the chance to work with Pearl.

no games they just work to get your business and they - babymare71

no games they just work to get your business and they seem to be very honest

Great customer service! - law1096

Great customer service! Brian got it cleared with warranty, scheduled the guy to come out to dealership to fix rim, gave me a loaner car so I had a way to and from work and had my car ready all within the day.

Flexible with options and price. - Tedavis89

Flexible with options and price. Not pushy and friendly environment. Dan came in on his day off to take care of me.

STAY AWAY! - Austin C.

STAY AWAY!!! This has been the worst experience I’ve ever had with a car dealership and service department in my entire life. My Kia Optima has been at Kia Willowbrook for over 11 weeks and is still not repaired, not drivable, and not even correctly diagnosed at this point. They are telling me they still need more time to figure it out. To make matters worse, I was never once able to speak with an actual service manager despite numerous attempts. I went in there today hoping to speak to one of the managers...only to be told they are not there. I also found out that the man, Justin, who I believed was one of the managers this whole time and has been my primary contact so far....is NOT even one of the managers. Apparently, I haven't even spoken to a manager yet. Despite this, I am now being asked to pay over $4,300 for incomplete and partially unauthorized work—just to have my car released and towed elsewhere. Completely unacceptable experience with communication, transparency, and service. Zero stars.

Gerald Kia has one of the worst service departments I’ve - Khaleqjamal

Gerald Kia has one of the worst service departments I’ve ever dealt with, and their behavior was borderline deceptive. I brought my Kia Sorento in for a transmission issue. At drop-off, I physically demonstrated the problem to the service writer, Marty, who clearly saw it and confirmed it himself. I also requested a routine oil change and tire rotation. After dropping the car off, they gave me a loaner the next day — which now feels like a distraction tactic rather than actual service. The very next day, they suddenly claimed they could not confirm the issue at all, directly contradicting what their own employee had already verified. Later that same day, I received another call with a completely different story: They said the transmission had been replaced 10,000 miles ago by another Kia dealership and that it was grossly overfilled with DOUBLE the required transmission fluid. Let’s be clear: That is KIA NEGLIGENCE, not mine. Instead of escalating this internally with Kia (which is what any competent dealership should do), Gerald Kia tried to dump the responsibility on me, telling me I had two options: 1. Come pick up the car 2. Pay for a transmission flush Unacceptable. I then contacted Kia Consumer Affairs, opened an official case, and was instructed to leave the vehicle at the dealership while Kia handled it. When I informed Gerald Kia of this, the service manager Justin reacted emotionally and unprofessionally, demanded the loaner back immediately, and made it clear they had no interest in helping once corporate got involved. I returned the loaner and decided I was done. Suddenly, they claimed all charges were waived and I owed nothing. That’s when I asked a simple question: Were the oil change and tire rotation I requested actually done? The service writer said yes — then scrambled to find paperwork — and finally admitted THEY WERE NEVER DONE AT ALL. NO WONDER WHY CHARGERS WERE WAIVED LOL STAY AWAY FROM THIS DISGUSTING DEALERSHIP! ESPECIALLY THEIR SERVICE MANAGER JUSTIN! CALLED ME AFTER HE SEEN THIS REVIEW UPSET ABOUT IT DIDNT GIVE ME A CHANCE TO SPEAK AT ALL! HE KEPT TELLING WE GAVE U A LOANER FOR FREE FOR 1 DAY, LIKE REALLY? YOU GAVE ME A LOANER AS YOU SHOULD SO YOU DIDNT DO ANYTHING FOR ME AT ALL! PLUS THAT LOANER WAS JUST TO KEEP ME QUIET! THEN REPEATEDLY KEPT TELLING ME YOU ARE NOT A MAN YOU ARE NOT A MAN! I FELT HARASSED AND THREATENED ME NOT TO EVER COME BACK TO THE DEALERSHIP EVER AGAIN AND HUNG UP ON ME!

Great service dept, friendly sales staff,Casey was - terrance.rogers21

Great service dept, friendly sales staff,Casey was particularly helpful, informative and friendly. Great selection of new and used cars.