Paint Came Off Days After Purchase - Reasonable Guy
Less than a week with my new car - PAINT IS ALREADY COMING OFF.
June 21, 2018 - drove all the way from Fontana to Hyundai Claremont because of its good reviews.
Me and my wife knew the car that we wanted - made an appointment a week prior, arrived there at 9am on the day of the appointment, but still took us 6 hours to get the new car.
Process was way to slow, but we tried to ignore that fact since we always want to see the good in every situation.
Eloi and Reza helped us. Eloi's new and obviously lacks the experience and knowledge about Hyundai cars and its features. We brushed that off, because we liked his drive, his energy, his passion.. so we gave him a chance. We already know all the car's features anyway from reading reviews and watching videos online.
Reza is the sales manager who talked to us to get the deal through. We met half way and got a good deal. Although some of the stuff he put in there, like Easycare, wasn't really discussed in full transparency. I had to find out about the coverage online and by calling Easycare. That tactic is, i think, present in most dealers - to sell you things you don't really need or at least agreed to. But what the heck, i said okay since it should give me peace of mind in the long run.
BUT.... 2 days later, before getting on the car to go to my office, i noticed that paint on the rear side of the passenger side door was chipping or coming off. I was trying to recall if i did anything to make the paint come off like that. But there was no scratch nor dent whatsoever. I guess the paint quality on that car wasn't as good as advertised - especially for it to chip or come off like that.
I called the dealer and they arranged to fix it on the 30th with a rental car service. That should be okay for me not minding the fact that i was still kind of disappointed because of what happened. I just thought to myself that nothing good will happen from being mad or angry at someone or something.
2 days later after my initial call.. i noticed more paint was coming off the edge of the rear side door.. and to me, that was it. That's the last draw. I was trying to call Reza for days now and left him a message, but I never got any call back. And he's always "not in" the dealership. So i went to Eloi, the salesman.. texted and called him about the problem. He was kind enough to reply.
I asked about the paint coming off. He said that the paint coming off was due to the people in the body shop department rushing the job, but he'll take care of it. And he pointed out that how could i think that the car wasn't new since the mileage was only 11 miles. I mean, seriously? That is obvious.
I told him that i get that the car is new. I get that it only has 11 miles in it. But the quality this dealership is giving its customers is way below the industry standard. I mean, no customer should ever experience something like this on a brand new car. 2 days and paint comes off? You got to be kidding me.
AND... doing a half xxx job because worker is on a rush is a lousy excuse for doing it wrong. These guys are professionals. They should do quality check every time before they release cars to customers.
That being said, I really like the car. I like the mpg and the savings i'd get from it. But man, these guys in Hyundai seem to not care after they make a sale. Less than a week from the purchase, I get chipped paint??? That's really lousy quality and service.
Hyundai Claremont, please have Reza return my call. I believe that customers deserve an explanation and not an excuse. I salute Eloi for taking my calls and text messages... But what is management doing? Man up, guys.
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