⭐⭐⭐ Extremely Disappointing Customer Service — Think - G
⭐⭐⭐ Extremely Disappointing Customer Service — Think Twice Before Buying Here
I purchased a beautiful vehicle from Subaru of Hayward on April 2026. Unfortunately, what started as a positive purchase quickly turned into one of the most disappointing customer-service experiences I have ever had with a dealership.
Only three months after purchasing the vehicle, in July, the socket door suddenly fell completely off while I was driving in traffic during my anniversary weekend out of town. I was shocked to discover that the door had apparently been glued on rather than properly secured. When the handle eventually failed to support it, the entire door came off.
The result? $1,250 out of my own pocket to have it repaired.
I contacted Sunny Khan, the Finance Manager, and explained exactly what had happened. I was hoping the dealership would at least investigate the situation and show some willingness to help, particularly since the issue occurred only three months after I purchased the vehicle.
Instead, I was essentially told that it was my fault for not discovering the problem before I bought the car. Sunny chose to rely on the dealership's "as-is" position rather than take any responsibility or even make a meaningful effort to help resolve the situation.
That was the part that bothered me the most.
I understand that used vehicles can be sold "as is." But "as is" should not be an excuse for poor customer service or for simply dismissing a customer when a significant problem surfaces shortly after purchase. At a minimum, I expected the dealership to listen, investigate, and demonstrate some concern for the customer.
Instead, I got the impression that once the sale was completed, the dealership's responsibility to me as a customer was over.
To be clear, I love the vehicle itself. That's the only reason I'm giving three stars rather than one. My rating is a reflection of the vehicle—not the customer service I received after the sale.
My experience with Sunny Khan was essentially:
No accountability.
No meaningful assistance.
No attempt to find a reasonable solution.
And all the blame is placed on the customer.
If you are considering buying a used vehicle from Subaru of Hayward, my advice is simple: "Get everything inspected independently before you sign anything". Look beyond how beautiful the vehicle looks and don't assume that previous repairs were properly performed.
I purchased what I thought was a beautiful vehicle from a reputable dealership. Unfortunately, when I needed the dealership to stand behind the customer experience, I felt completely abandoned.
Buyer beware.
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