"I am writing this under my son's accound, I just wanted to share with any potential customer my two cents on the horrible experience. I was at Alfa Romeo of McKinney with my son when he was buying his first new car. He was very excited to get the car and asked me to go with him. I was very disappointed by the level of service. I got FAR BETTER service buying my Volkswagen. I would exoect better customer service at any dealer, but definitely from a brand like Alfa Romeo! This dealer was very rude to my son, husband, and I, and even tried to influence my son to give them a positive dealer survey, when they knew they were not deserving of it. If they wanted a good survey, they should have provided good service!!!! After the sale, the sales person, Frank Ivens provided very bad customer service to my son when he had questions, so reviews were left online reflecting this. The general manager, Darrell Creswell, went so far as to text my son and tell him that if he knew he would leave bad reviews he would not have sold him the car!!!! Seriously, the general manager of this dealer would rather lose a sale than have the public know how poor the customer service is at this dealer!!! They obviously do not want the sales, so DO NOT BUY from this dealer; a very bad representation of Alfa Romeo. "
"I just bought a new 2018 Alfa Romeo 4C, and had a terrible sales experience. They were the only dealer in the area with a 4C in stock with the options I wanted. If not, I would have walked. You would think a dealership selling Alfa Romeos would give a premium sales experience. Instead their interest rates were misrepresnted to get me back in the dealership. Very dishonest! They told me they could meet or beat my bank's interest rates when they could not. For pointing this out, I was shouted at by my salesperson Frank Ivens and told I didn't understand how banks work. Really? Well, I understand how honesty works, if you don't know if you can do something, don't tell me you can do it. After this, he and the general manager attempted to influence my response on the post purchase survey by giving me a hat and a T-shirt that did not fit. Really people? You earn what goes on the survey, and if you did not earn it, I am not going to give you "all 10'" because you gave me a ball cap and an ill fitting T-shirt. That's not how I do business and neither should you. If you gave outstanding customer service, you would not have to try and influence customers to say you did.
Furthermore, the vehicle had to go back to detailing twice because detailing was not done properly. Even after being back to detailing twice, before driving off I noticed that the window trim was delaminating on the passanger's side. Frank said they would order a new one and replace it, but couldn't give a time. I didn't find out until 2 days later, and it was like pulling teeth to get an answer from him. He made me feel like I was a burden for having bought a car from him. After purchasing I also asked him what Alfa Romeo's roadside number was and he told me it should be in my owner's manual, and that I should look it up. One would think that a dealership selling Alfa Romeos could give me their roadside assistance number. When I pointed this out, he eventually did. I shouldn't have to point that fact out to my salesman. Overall, very dissatisfied with my experience from Alfa Romeo Fiat of McKinney. Their level of customer service is not adequet for Fiat, let alone Alfa Romeo. Stay away from this dealer!"