Adam Poff | Page 3

I haven’t had any luck with any Toyota dealership I have gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed was chaotic. From members of Toyota yelling at my grandmother over the phone when she was trying to figure out why the price of a part increases basically $1000 to being given the cold shoulder when I was finally able to pick up my car. To make amends of them keeping my car for 3+ weeks when it was only supposed to be one, I received a 3 month trail to Sirius XM….. I had to pay $1300 for a rental and had to keep extending it since they ordered the wrong part, and then it took a week (2 weeks) for it to come in, just for it to “get lost” and then I could finally pick up my car. I could’ve kept driving my car if I knew it would take that long for the part to come in but I was told it would be done by the next week. I have loved having my car but I will not be getting another Toyota thanks to the “customer service” I receive every time. More

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They’re Always so helpful and so sweet . Everytime i go to the dealership they treat me like family Everytime i go to the dealership they treat me like family More

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I’ve owned my Camry that I bought from Toyota of Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experie Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experience every single time. The lounges to wait in are comfortable, the communication about your auto’s service needs is complete and I find the pricing more than fair. My Camry is 7 years old and I feel confident that using the Toyota of Louisville service department will keep it going for many, many years to come. I appreciate everyone there and will be back for the next service in May! More

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Always courteous, helpful, and professional. Kevin does a great job, knows the product, and tries to get you out the door as quickly as possible. Kevin does a great job, knows the product, and tries to get you out the door as quickly as possible. More

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The employees have always been very helpful and responsive. The employees are always very pleasant. responsive. The employees are always very pleasant. More

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Very good w getting work completed in time they predicted. Always friendly and professional. Would recommend. predicted. Always friendly and professional. Would recommend. More

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Excellent ! !!!!!!!!!! dealership absolutely wonderful service staff !!!!! They are Extremely knowledgeable courteous wonderful to do business with I highly recom !!!!!!!!!! dealership absolutely wonderful service staff !!!!! They are Extremely knowledgeable courteous wonderful to do business with I highly recommend !!!!!!!! Thank You so much !!! Melissa More

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My service appointment today went very smoothly. They got me in and out in a timely manner and answered all my questions. I thought I needed new windshield wiper blades, but the tech sais they were They got me in and out in a timely manner and answered all my questions. I thought I needed new windshield wiper blades, but the tech sais they were still fine. Money saved!! More

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I always have a good experience at Toyota of Louisville. Quick service, friendly employees and overall just a good experience. Quick service, friendly employees and overall just a good experience. More

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My representative was so good, so well organize, service did take over an hour. He even introduce me to future package deals for service to continue with my Toyota. did take over an hour. He even introduce me to future package deals for service to continue with my Toyota. More

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