Adam Weil | Page 2

Following an act of vandalism on my previous vehicle, I found myself in need of a new ride. Instead of the stressful and unpleasant situation I anticipated it to be, the entirety of my experience with Ide found myself in need of a new ride. Instead of the stressful and unpleasant situation I anticipated it to be, the entirety of my experience with Ide Honda was extremely professional, helpful, and personable. Jennifer Flammia is amazing, and everyone involved have helped earn our loyalty. Cheers! More

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My husband owns a small business and we are limited with time. Before I brought my husband in, I went and met with Julian. I was torn between a Honda Pilot & an odyssey. I was able to test drive both vehicl time. Before I brought my husband in, I went and met with Julian. I was torn between a Honda Pilot & an odyssey. I was able to test drive both vehicles at ease. He let me test drive both, without a time restriction and explained both vehicles to me and what they had to offer. The Honda Odyssey was the winner! Visibility , comfort and space were a huge factor. After discussing with my husband, we made an appointment to trade in our vehicle and sign the deal for our new Odyssey. We were actually late to our appointment, and Julian and Gerry didn’t say a word to us about that. They were understanding and made our trade in -new purchase / signing effortless. After getting the keys to our new odyssey, Julian explained all of our car functions to us.. Thank goodness because it is loaded with amazing things !!! We had a ton of questions also considering we have never had a vehicle with so many different buttons and he answered everything we needed with patience & was really great. If you are looking to purchase a vehicle from honest salesman, then I suggest coming here. Our experience was easy, comfortable and fast. More

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I’m a consumer that has bought my cars from IDE HONDA starting in 1/2003.Brad Constantino Our Only Sales Rep Ever Our Family. starting in 1/2003.Brad Constantino Our Only Sales Rep Ever Our Family. More

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Poor customer service I asked the finance manager to call me to let me know what APR I was approved for, but he never called. I called Ide, and it took over 7 hours to fina I asked the finance manager to call me to let me know what APR I was approved for, but he never called. I called Ide, and it took over 7 hours to finally talk to someone. When they placed my snow tires in my car, they damaged it, so I had to have a brand new vehicle fixed. The moon roof leaks in my car wash, and they haven't fixed it (despite the fact that I've had it in twice). Our salesman was very nice, but it was very difficult to get a good deal on a vehicle; the negotiations were tense. The finance manager was very pushy about trying to sell HondaCare along with their other packages. I will NEVER buy a car from Ide, and I will Never buy another Honda. More

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Purchased a new car from Kiersen Herman. very accommodating; easy to work with; listened intensely; nicely focused on the details; always greeted with a pleasant phrase; Kiersten and Tony did very accommodating; easy to work with; listened intensely; nicely focused on the details; always greeted with a pleasant phrase; Kiersten and Tony did their job without pressure; would buy from again. More

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Smooth, easy car buying experience! We had a great experience at Ide Honda. My family stopped in to test drive a car and left leasing a new Pilot. Even with 3 young kids in tow, it was a We had a great experience at Ide Honda. My family stopped in to test drive a car and left leasing a new Pilot. Even with 3 young kids in tow, it was an easy experience. The facility is clean, spacious, family-friendly. Kiersten was great! She took the time to really show us the vehicle and all of its features as well as work with us to get within our budget. The whole experience was smooth. We will definitely return when it's time for another Honda! More

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This was my first time shopping at an actual dealership. Kiersten and team we’re completely amazing & so helpful! The process was smooth and painless. Kiersten and team we’re completely amazing & so helpful! The process was smooth and painless. More

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I have been loyal to Ide Honda since 2009 because they have been good to me! I just leased my 5th vehicle! I would highly recommend Ide Honda, they take care of their customers. have been good to me! I just leased my 5th vehicle! I would highly recommend Ide Honda, they take care of their customers. More

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Geoff & Ide Honda are a winning combination Wanted to take a moment and highly recommend Ide Honda & Geoff McKeown for anyone considering a Honda as their new vehicle. Geoff has great experien Wanted to take a moment and highly recommend Ide Honda & Geoff McKeown for anyone considering a Honda as their new vehicle. Geoff has great experience with the Honda brand and is a great addition to the IDE team. This is our second Honda with IDE and they do a terrific job in supporting their customers with their Service Team. Geoff helped me find a great Honda CRV and in a program that made it affordable. It was a great experience and would encourage anyone who is looking at not only Honda, but other brands and dealers to give Geoff and the good people at IDE a try. If you haven't driven a CRV - you owe it to yourself to give it a try, and definitely go see Geoff! More

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Horrible insulting service On 6/3/2019 the original factory battery went dead. Ide Honda replaced the battery. I also asked the General Mgr Adam Weil a bought the screen disp On 6/3/2019 the original factory battery went dead. Ide Honda replaced the battery. I also asked the General Mgr Adam Weil a bought the screen display issues, He suggested that a recently announced software fix should resolve the issue. However, service writer James Milella stated no such software fix existed. I asked Mr. Milella what was causing the display screen blackouts, he stated "low voltage". A new battery should resolve the issue. I specifically asked Mr. Milella if there were any other customers experiencing this problem. He stated, "I have not seen this before". On June 7th the display screen completely went berserk, worse than ever. I took a video, and showed it to Mr. Milella, who stated, "unless we can duplicate the problem, there is nothing we can do". In my research this problem is very prevalent with new model CRV since its inception in 2017. The CRV Owners' Forum listed countless complaints since 2017. In fact, there is a class action lawsuit being initiated. On June 10th I contacted your office and spoke with customer service mgr's Kathryn and Maria (ext 87036);. Both told me unless the dealer can duplicate the problem, there is nothing that can be done. Video's are no help. In speaking with Maria, I asked her about the software fix (by the way she did "NOT" offer that solution; in fact she was very reluctant to talk about it). Her response to the software fix was that if our vehicle's serial number matches the recall, then and "ONLY THEN" will we receive the software fix. I reminded her that we have documented proof and a video proving that we are continually experiencing the issue. I do "NOT" want to join the class action lawsuit unless forced to. As loyal customers we are asking for your help in resolving this ongoing issue. More

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