Ainsley Roark
Ainsley Roark at Big Star Cadillac
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Ainsley Roark | Page 15

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.7
162 Reviews
4.7

162 Reviews

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162 Reviews of Ainsley Roark

July 17, 2023

Dealership Rating
Employee Rating

Every time I take my escalade for something I end up having new issue, service technician needs better training. More

by zuhair01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 17, 2023

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

Jul 17, 2023

zuhair01 responded

Mark adi 281-236-8921

July 16, 2023

Dealership Rating
Employee Rating

Great services with you guys and my service person is fantastic I love her. I will always recommend her. More

by JGLORIA798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 16, 2023

Dealership Rating
Employee Rating

Ainsley is amazing at what she does and provided us with excellent customer service. Our vehicle needed to be serviced and Ainsley was able to connect me with her manager and rectify the situation. She trul More

by ESOTO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy is the best salesperson. It was his excellent work ethic that drove us to buying our vehicle.

Jul 17, 2023

Big Star Cadillac responded

Hi! We are very happy that Ainsley provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 14, 2023

Dealership Rating
Employee Rating

She was attentive and informative throughout the process. My wait was much faster than expected. More

by DWALAHFISHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Dial, Karah Gonzales

Jul 16, 2023

Big Star Cadillac responded

Thank you. We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 09, 2023

Dealership Rating
Employee Rating

Their service is excellent, the support staff is very easy to communicate with. Prompt service More

by DMSKEETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Britney Norman

Jul 10, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 09, 2023

Dealership Rating
Employee Rating

Excellent customer service and support from Bobby and the entire crew. Happy to be a client!! Thank you very much for everything!! More

by MR.BRADY2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2023

Big Star Cadillac responded

Hi, we are very happy that Bobby and our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 07, 2023

Dealership Rating
Employee Rating

Big Star Bobby Miller and Kelly are Great Combo treated me Great thank you for Service and OnStar More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2023

Big Star Cadillac responded

Hi, we are very happy to have provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Jul 07, 2023

jobemarvin1959 responded

Y'all my Cadillac Kinfolks Down THA. Street Cool

July 03, 2023

Dealership Rating
Employee Rating

Came for my oil change and a small issues that needed to be checked out. They did the oil change and check on the issue I was having and fixed that issue at the same time. So I didn’t have to come back and More

by Dstreetzmgnt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2023

Big Star Cadillac responded

Thank you! We are delighted that Ainsley was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

June 28, 2023

Dealership Rating
Employee Rating

I was simply looking at the possibility of owning a Cadillac and ran into George and things changed. After test driving a few vehicles and explaining what I was willing to pay and what I would like the More

by Dstreetzmgnt
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: George Castillo

Jun 28, 2023

Big Star Cadillac responded

Thank you! We are delighted that George and our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

June 10, 2023

Dealership Rating
Employee Rating

Absolutely love Bigstar Cadillac! ! Will not use any other dealer. Every time we go to get a new car it is such a smooth process. More

by vmanni2001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 12, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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