Alecia Pack

They were courteous and professional. Even when they made a mistake they took responsibility and fixed it. I would go back. Even when they made a mistake they took responsibility and fixed it. I would go back. More

by Lorac Verified Customer Verified Customer

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Work done quickly. Thanks. Everything seems to be working well. No issues so far. Thanks Thanks. Everything seems to be working well. No issues so far. Thanks More

by DONNA.ELLEN.SHANNON Verified Customer Verified Customer

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Had a great experience at Dover Honda. They helped me get the parts and service I needed. They helped me get the parts and service I needed. More

by FOSTER.CARTER.W Verified Customer Verified Customer

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Dover Honda service department’s work is high quality. Alecia Pack is always helpful. Thank you! Alecia Pack is always helpful. Thank you! More

by dreyesopen Verified Customer Verified Customer

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Have done an excellent job taking care of my car I’m happy with the work. They have done on my car over the last 10 years. They are courteous explain what they’re doing and do a good job. happy with the work. They have done on my car over the last 10 years. They are courteous explain what they’re doing and do a good job. More

by Guy Verified Customer Verified Customer

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Honda service departments are always top notch and timely, no matter where we go. Very consistent timely, no matter where we go. Very consistent More

by WODELL1 Verified Customer Verified Customer

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Brought my car in for oil change and tire rotation. The car was done within 15 minutes and everything was done to my expectations. The car was done within 15 minutes and everything was done to my expectations. More

by Sko03820 Verified Customer Verified Customer

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I came in for a transmission fluid change on my Odyssey—the staff member I spoke to initially said it would be over $400, claiming that my Odyssey's model year made the service more expensive. I ex Odyssey—the staff member I spoke to initially said it would be over $400, claiming that my Odyssey's model year made the service more expensive. I explained that I had the 10-speed transmission and that it had cost under $200 the last time. She then acknowledged that if it was the 10-speed, the price should indeed be lower and similar to what I had previously paid. However, when I picked up the car, I saw a price sheet (attached) listing the transmission fluid change at $139. Since I have an Odyssey Touring with the 10-speed transmission, the 9-speed and CVT prices don’t apply. The service advisor told me that the $139 did not include the cost of the transmission fluid, which he said was very expensive. He also implied I should be happy that the total was “only” $280, suggesting it could have been more. When I pointed out that it had been significantly less in the past, he responded that it must have been a one-time deal and couldn’t be matched. The entire experience felt like a series of excuses, and frankly, I left feeling scammed. Pricing a transmission fluid change without including the actual fluid is misleading. My family has purchased eight vehicles from Dover Honda over the years, and we've relied on your service department many times. I believed Dover Honda was more trustworthy and helpful than my local dealer. This appointment left me questioning that belief. I emailed the Service Manager (Michael Segien) on July 31st. about my experience but received radio silence after 9 days. In my opinion, I'd stay away from this place if possible. More

by WSC Verified Customer Verified Customer

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Great people and quality work every time I go there. Never an issue not resolved Never an issue not resolved More

by jrmajor Verified Customer Verified Customer

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Ken was very helpful in what was an otherwise difficult process. thank you for your helo process. thank you for your helo More

by efranks25 Verified Customer Verified Customer

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