"MOST Amazing New Vehicle Purchase Experience-EVER!"
Our names are Belinda and Tim Connor, of Annapolis, MD. We have to get this review out because we hope to help other buyers who are on the market for a new Jeep, Dodge Ram, and Fiat to not waste their time at other dealers as we initially did. Our experience was the best in our lifetime (49 and 52) at this dealer, Criswell Chrysler Jeep Dodge RAM and Fiat. We drove over an hour out of our way from multiple local dealers, and we passed several other like dealers on our way to Gaithersburg. We were shopping a new 2018 Jeep Wrangler for the past 2 months. We started in Annapolis, then Glen Burnie, then Owings Mills. Those 3 dealers refused, absolutely refused to negotiate. They insist buyers pay their exaggerated, overstated, sticker prices. They try to make you feel stupid for offering less than sticker price. They insist we don't know what we are talking about. After months of dealing with the same 3 unreasonable dealerships, Tim found our Jeep online at Criswell in Gaithersburg. We first spoke on the telephone and said we cannot make this long trip to them only to be tricked like the other 3 dealers did (when we got to the other 3, the prices and availability all changed, and the willingness to negotiate). The people who were the kindest, most professional, decent, and accommodating at Criswell were the general manager, Sam Hall (actually met us in person, super nice and honest gentlemen), Alex Ndanga (Jeep Specialist), Leon Travis (Jeep Specialist), and Ahsan (the finance expert). This team works together like none other. We have bought several cars in our lifetimes and have NEVER had such a wonderful experience. We have never seen such teamwork at a dealership. This dealer is in the business to move cars, not sit on them waiting for that person to just over pay. There is a reason why Criswell is so huge and why we now vow to only buy from them for any future vehicles. We take reviews VERY seriously, and I hope any readers will take our advice and save yourselves money and headaches and buy from Criswell! There are still good people in this world in which to do business with..... each of them fall under very good people. Also, there was a kind young gentlemen in the parking lot as I was leaving. I believe he moves vehicles as needed on their lot. He said "are you those nice people from Annapolis who are buying a Jeep"? I was touched that the work got around that we were coming from a distance and we felt so appreciated. We owe Criswell the thank you, not the other way around. Trust me, they are "different" and not the typical dealers. We are touched and super grateful!
"Jeep Rubicon purchase"
I purchased a Jeep Rubicon from Criswell about a month ago from Alex. I have a car that I love but I really enjoy driving this car as well. It’s great in snow, handles well, it’s fun, very well made. Alex is great, as well as the rest of the staff. Everyone is willing to help from the manager, Julius, to the other sales people, Ash, Julian. They are all helpful, knowledgeable and friendly. Also, they were able to fit me in today to change an armrest. The service department is great. Shane who is the service manager is very helpful and friendly. I highly recommend this dealership for sale and service, as well as the car we bought.
I worked with Alex, he is a outstanding salesman, not pushy at all. Unfortunately at this time, due to a family issue I cannot proceed any farther with purchasing a Jeep, but when the time is right, I will return to Alex.
"2019 Jeep Cherokee purchase"
- Eric H
Drove up to Gaithersburg from NOVA on Halloween afternoon, since Criswell had my desired Cherokee TrailHawk on the lot! Much to my surprise, they were committed to getting me in this new vehicle. These folks went above and beyond to accommodate the trade-in and purchase of this new 2019 Cherokee TrailHawk. Great trade price and a fantastic new vehicle price... I could not refuse! Even helped me transfer my stuff to the new vehicle! Great working with these guys! Alex and Julius rock!!! I was a pleasure doing business with you! Many thanks! -eric
"Ahsan is awesome "
We got a Grand Cherokee last week and I came back this week to buy a Wrangler. I told Ahsan what I wanted and he got it done. He is professional, easy to work with and just overall awesome. This is the first car I purchase for my company and I’ll be back for another one. Alex and Don were also great
Ahsan is absolutely amazing!! He is always professional and his entire team always takes care of me. This is the second jeep I get from Ahsan and I’m so happy with it. I tell him what I want and he makes it happen. From start to finish everything was perfect. He even stayed really late for me to make sure I was taken care of. I highly recommend going to Ahsan and his team. He is always so efficient.
"He is awesome!!!!"
He was very friendly and extremely helpful. He was one of the most dedicated sales people I have ever met. I recommend him to everybody I know. The store manager was accommodating and friendly as well. Impressed with his cordiality. They are an excellent team.
Other Employees Tagged:
The customer service we received from our salesman Alex and the sales manager Ahsan was incredible. Alex kept in touch with us as we traveled 7 hours to their dealership. Alex had the vehicle parked out front and was very knowledgeable in showing us the options. My wife and I had an amazing experience and would highly recommend this dealership based on our experience.
"Alex made the experience easy and pleasurable."
Alex greeted me in a friendly manner over the phone as I called with my first inquiry. He was willing to find the vehicle my family was searching for and make the experience just right, and made sure my children were happy as we went through the process. I was also impressed with Julius Green, sales manager who was helpful as well. Highly recommend, and we will be back.