Alfred Utset

My experience began positively with Kelia. She was pleasant and professional. However, when it was time to discuss pricing, she returned with Alfred. Alfred introduced himself, shook my hand, She was pleasant and professional. However, when it was time to discuss pricing, she returned with Alfred. Alfred introduced himself, shook my hand, and asked whether I had been treated well by Kelia. I confirmed that I had. His next question was whether I wanted to look at a less expensive vehicle. I clearly stated that I was interested in the specific car I had selected. At that point, he abruptly responded, “I hope you find what you’re looking for out there,” effectively dismissing me rather than engaging in any negotiation. There was no attempt to discuss pricing, options, or terms. I have never been treated in such a dismissive manner at a dealership. I left immediately. What Alfred did not know is that I was fully prepared to make a purchase that evening. Instead, I was met with arrogance and a complete lack of professionalism. Customers who are serious and prepared to buy should be treated with respect and given the opportunity to negotiate in good faith. Unfortunately, that did not happen here. More

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Well organized and friendly. Knowledgeable about the Lexus products. Made the process stress-free experience. Knowledgeable about the Lexus products. Made the process stress-free experience. More

by cruz347 Verified Customer Verified Customer

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Amazing dealership and service lounge. The Germans need to take note. Great selection, easy buying process. Fair pricing. Staff is enjoyable to work with. Frank V. Sales Rep. Knows the ve The Germans need to take note. Great selection, easy buying process. Fair pricing. Staff is enjoyable to work with. Frank V. Sales Rep. Knows the vehicles well and provided Superb service. I am very happy with reception, processing, stock, purchasing, and ownership. More

by elisevenllc Verified Customer Verified Customer

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I bought a used Land Rover 2019 , I noticed before I bought it that the keyless locks were not working, so I told the sales man that they had to be fixed once I bought it. They told me to take it to th bought it that the keyless locks were not working, so I told the sales man that they had to be fixed once I bought it. They told me to take it to the dealer but they couldn’t fix it, who will fix this? More

by harmonynaturalevents Verified Customer Verified Customer

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It was a great pleasure dealing with the entire staff. Courtesy, availability and professionalism at the best ! Courtesy, availability and professionalism at the best ! More

by GIANNI.TALONI Verified Customer Verified Customer

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Amazing service for my new Lexus—smooth, professional, and stress-free. The team was professional and attentive from start to finish. Highly recommend! and stress-free. The team was professional and attentive from start to finish. Highly recommend! More

by Adaymar R Verified Customer Verified Customer

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Excellent costumers service, very good price, the best in South Florida. I recommend this dealer 100% 👍🏻 South Florida. I recommend this dealer 100% 👍🏻 More

by santamariajulia12 Verified Customer Verified Customer

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Lexus of North Miami is truly exceptional! From the moment I walked in, the entire team made me feel valued and taken care of. The staff is professional, knowledgeable, and goes above and beyo From the moment I walked in, the entire team made me feel valued and taken care of. The staff is professional, knowledgeable, and goes above and beyond to make the car-buying experience smooth and enjoyable. The facility is beautiful, the service is fast and reliable, and the customer care is unmatched. Highly recommend Lexus of North Miami to anyone looking for a luxury experience from start to finish! More

by Margarita Rodriguez Verified Customer Verified Customer

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Everyone at Lexus of North Miami was great. Kayla did an absolute amazing job.. I was very satisfied with the service. Kayla did an absolute amazing job.. I was very satisfied with the service. More

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Bobby (babak) has a terrible attitude. I asked him a question he refused to answer and sent me to the tech people when they we're gone already for the day and when I told him that he tol I asked him a question he refused to answer and sent me to the tech people when they we're gone already for the day and when I told him that he told me to come back and ask him the question then another day instead of taking a minute that that's only took him to answer me the question, horrible attitude, dismissive arrogant and not nice! I wouldn't take my car to him ever again! More

by stephanieripstein Verified Customer Verified Customer

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