Dealership Experience
8 yrs
Industry Experience
28 yrs, 9 mos
Languages Spoken
Portuguese
38 Reviews
Write a Review38 Reviews of Ana Paula Lavoura
December 31, 2025
Emily and the servicing staff are the best and helped me right away. I only go to Prestige and love my XC60. Thank you everyone for excellent service as always . right away. I only go to Prestige and love my XC60. Thank you everyone for excellent service as always . More
Other Employees Tagged: Patricia Sommerville, Bob Knott, Andy Mucci, Jason Reed, Tami Santoro, Ricci Vanoster
August 05, 2025
CUSTOMER BEWARE: Prestige Volvo is adding a 3% service fee to all credit card purchases for auto parts at East Hanover location. I recently purchased front and rear wipe blades for $99.06. I call Prestige fee to all credit card purchases for auto parts at East Hanover location. I recently purchased front and rear wipe blades for $99.06. I call Prestige after my credit card was charged $102.03, and they stated there was a 3% service fee to use a credit card. This additional charge was never brought up during the transaction. While service fees are now seen at restaurants and dry cleaners, I was very surprised to hear that Prestige is now doing the same. Moral of the story: shop around and ask the auto dealer if they charge a service fee for credit card use. More
Other Employees Tagged: Patricia Sommerville, Bob Knott, Andy Mucci, Jason Reed, Tami Santoro, Ricci Vanoster
August 14, 2024
From the moment I walked into the dealership, Ron made me feel like family. He is very knowledgeable, personable, and patient (never pushy!). I will definitely work with him again for my next Volvo lease. feel like family. He is very knowledgeable, personable, and patient (never pushy!). I will definitely work with him again for my next Volvo lease. More
Other Employees Tagged: Lindsey Mastroianni, Ron Landstrom, Tami Santoro
August 03, 2023
Everyone is extremely pleasant from walking in the door until the time you leave. Very efficient and knowledgeable Great manager and a shout out to Tami. Thank you. Volvo until the time you leave. Very efficient and knowledgeable Great manager and a shout out to Tami. Thank you. Volvo More
Other Employees Tagged: Bob Knott, Andy Mucci, Jason Reed, Tami Santoro
June 21, 2023
I have owned Volvo’s for over 30 years - same dealership - different service managers - but they always perform at the top of their game and provide me with excellent service! This past visit Bob Knott wor - different service managers - but they always perform at the top of their game and provide me with excellent service! This past visit Bob Knott worked with me and he is quite competent, professional, warm and welcoming. Quite frankly, I would only drive Volvo cars and only go to Prestige Volvo. The service techs are excellent and every experience I have - whether it’s a scheduled service or an emergency that creates anxiety and stress for me - is addressed in the very best and professional manner. Many thanks for consistent and positive experiences. Warmest regards, Wendy (& Mark) Sobel. I drive this car but Mark shares my same feelings! More
Other Employees Tagged: Matthew Haiken, Bob Knott, Andy Mucci, Jason Reed, Tami Santoro , Danny
December 28, 2022
The best people to deal with. Owner Matthew is it he nicest and most honest person to deal with. Owner Matthew is it he nicest and most honest person to deal with. More
Other Employees Tagged: Patricia Sommerville, Bob Knott, Andy Mucci, Jason Reed, Tami Santoro, Ricci Vanoster
June 08, 2022
Courteous , knowledgeable, professional staff. Work completed satisfactorily and in a timely manner. Will use prestige Volvo again. Work completed satisfactorily and in a timely manner. Will use prestige Volvo again. More
Other Employees Tagged: Patricia Sommerville, Bob Knott, Andy Mucci, Jason Reed, Tami Santoro, Ricci Vanoster
February 15, 2022
Excellent service. Thanks to Bob Knott, Jay & everyone in service department. Fantastic best service ever. Bob called me with progress & cost before proceeding with rep Thanks to Bob Knott, Jay & everyone in service department. Fantastic best service ever. Bob called me with progress & cost before proceeding with repairs. Very reasonable & professional. More
Other Employees Tagged: Matthew Haiken, Pat Masone, Jay Rosen, Patricia Sommerville, Bob Knott, Andy Mucci, Tina Bilokin, Jake Hughes , Craig Melquist
February 05, 2022
Prestige Volvo offers competitive pricing and excellent service. Their entire team - Reception, Sales, Service, Finance, Management - are hands down the reason my family and I keep buying Volvos. Ryan Was service. Their entire team - Reception, Sales, Service, Finance, Management - are hands down the reason my family and I keep buying Volvos. Ryan Wasik, Lindsey Mastroianni, Jay Rosen and the entire Prestige Volvo team are amazing. They care about their customers and make buying a car a pleasant experience. I highly recommend Prestige Volvo. You won’t be disappointed! More
Other Employees Tagged: Matthew Haiken, Jay Rosen, Patricia Sommerville, Lindsey Mastroianni, Bob Knott, Andy Mucci, Patrick Beauford, Ryan Wasik
December 16, 2021
At the moment I won’t go anywhere else Jay has been helping me:) thank you ! It means the world to me that you care about me and help me with my older Volvo helping me:) thank you ! It means the world to me that you care about me and help me with my older Volvo More
Other Employees Tagged: Jay Rosen, Bob Knott

