Angelia Caronia | Page 5

Toyota of Cleveland responded

Thank you for recommending us and for your kind words about our service and sales teams. Angelia and our staff are pleased to hear we take great care of your Toyota Tacoma. We look forward to assisting you again in the future. Justin Chretien General Sales Manager 423-664-9715

Toyota of Cleveland responded

Thank you for sharing your five-star feedback. We’re pleased the team, including Angelia, was friendly and that you found the waiting area comfortable. We appreciate your kind words about our service department’s dedication to resolving any issues and look forward to assisting with your Toyota RAV4 again. Justin Chretien General Sales Manager 423-664-9715

Toyota of Cleveland responded

It’s fantastic to hear that our service department and sales team have supported your Toyota Tundra needs for 16 years. We’re glad our technicians’ craftsmanship and fair pricing have kept your maintenance and purchase experiences positive. Thank you for your continued loyalty and for trusting us with your last four vehicles. Justin Chretien General Sales Manager 423-664-9715

Toyota of Cleveland responded

Thank you for choosing a new Toyota RAV4 and for sharing your kind words about Gregg’s friendly, professional approach. We’re delighted you felt comfortable throughout the process and look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

Toyota of Cleveland responded

We’re glad Angelia and our team provided efficient service for your Toyota Sienna while focusing only on what was needed. Thank you for the five-star review. Justin Chretien General Sales Manager 423-664-9715

Toyota of Cleveland responded

Thank you for sharing that our service on your Toyota Highlander was swift and straightforward. We appreciate your mention of the team member who arranged your appointment. Please reach out if you need further assistance. Justin Chretien General Sales Manager 423-664-9715

Toyota of Cleveland responded

Reading this makes us proud to know your Toyota Tundra received professional attention on schedule. Our team works diligently to keep our service efficient. Thank you for sharing your positive experience. Justin Chretien General Sales Manager 423-664-9715

Toyota of Cleveland responded

It’s wonderful to hear our team’s guidance to the waiting area and its amenities made your visit smoother. We’re happy the Toyota RAV4 service was so efficient and kept your wait time brief. Thank you for the five-star rating. Justin Chretien General Sales Manager 423-664-9715

Toyota of Cleveland responded

We’re pleased scheduling an appointment for your Toyota was effortless and our agents were welcoming. We’re glad the service video has been helpful. We’ll share your idea with Angelia to consider including oil changes and tire rotations in future videos. Thank you for your feedback! Justin Chretien General Sales Manager 423-664-9715

Toyota of Cleveland responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Justin Chretien General Sales Manager 423-664-9715