Annie Thompson

Hello. I wanted to let you know that my recent maintenance service appointment was great! The work was done in a timely manner, everyone I dealt with was e I wanted to let you know that my recent maintenance service appointment was great! The work was done in a timely manner, everyone I dealt with was extremely friendly and helpful and overall a wonderful appointment. More

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Keevin Sorry about the delay in getting back to you on the quality of your team. Many years ago, I had learned to buy cars from a dealership that has a sterling reputation for after-the-sale. We’re a the quality of your team. Many years ago, I had learned to buy cars from a dealership that has a sterling reputation for after-the-sale. We’re a family that uses our cars for 10 years before replacing and invest in keeping them like new. That was the reason we first came to Dean, and I haven’t been disappointed. Your service writers (Duke, Annie & Jeff) are outstanding and always getting my issues resolved. This visit was no exception. I make it a point to let the management team of organizations I do business with to know that their investment in the team does make a difference. Wishing you and the Dean team a successful 2026! Wes More

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Had my emissions checked today at the Dean Team (Ballwin) location and the service team was excellent. I was greeted as soon as I pulled up, checked in right at my car, and shown to the waiting area with cof location and the service team was excellent. I was greeted as soon as I pulled up, checked in right at my car, and shown to the waiting area with coffee and snacks. The whole process was quick—under 30 minutes. Everyone was kind, professional, and efficient. I’d definitely recommend them. More

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Eric, I'm writing to you today about an experience I had with your service department. During this most recent cold snap my battery died. I had to jump start it each time I needed to drive. I called ser had with your service department. During this most recent cold snap my battery died. I had to jump start it each time I needed to drive. I called service to schedule a drop off and as I thought you were extremely busy. My go to is normally Annie. She set me up with a loaner and called when the service was completed. I almost had a heart attack when I was told the price of a new battery. Annie noticed that my warrantee expired 31 days prior and asked me if I could wait just a little bit longer while she made some calls. To my surprise Annie informed me that Subaru was extending a one time good will and picked up the price of the battery ($500 with tax). I can't begin to tell you how that made me feel. She certainly didn't need to do that. Every visit I have with Dean is a great experience due in large part to Annie. She is always (up), friendly, professional, knowledgeable and as she displayed this time thorough. Thanks for being my go to service department. More

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In 2021 I purchased my first Subaru Crosstrek at Dean Team with a sales person Dave Smith, so only fitting that I come back to purchase my second Crosstrek 2025 with them. RrThe past four years coming t Team with a sales person Dave Smith, so only fitting that I come back to purchase my second Crosstrek 2025 with them. RrThe past four years coming to Dean Team has definitely been a pleasant experience. The service department will always greet you with a smile, and a “How are you doing, Vicki? The whole process was smooth, the Finance person was very personable, knowledgeable, and, and had no problem answering any questions that I had. without a doubt recommend Dean Team and make sure to ask for Dave Smith. More

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Annie is great. ..a genuine human being. She was totally honest and didn't try to upsell me anything. Love this dealership! ..a genuine human being. She was totally honest and didn't try to upsell me anything. Love this dealership! More

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Luci Whangler and Sam Goevert were exceptional to work with! Made the process super easy and wouldn't purchase at any other dealership! with! Made the process super easy and wouldn't purchase at any other dealership! More

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I was in contact with Tony before the purchase because I was looking online at my options for a used late model vehicle. Tony kept in contact with me and told me he was there for my support. I shared some was looking online at my options for a used late model vehicle. Tony kept in contact with me and told me he was there for my support. I shared some pre-sale information with him about my obstacles and he gently fielded those in our conversation at the xxx. During the process, Tony overcame all the obstacles that my husband (our family car go-to) threw out. He was transparent, forthcoming, and provided facts about the car that we understood. We came in unannounced. Vito greeted us and asked what we were looking for. I gave him the details and said that I was working with Tony. He said that Tony came in on his day off to help with an event, but would check to see if he was available. In the meantime, Vito had two cars ready for test-drive while he checked with Tony. He could have taken the sale right there, but he went out of his way to check to see if Tony was able to jump in. Tony (unlike another sales associate at another dealership-not Subaru) stayed over that evening we simply showed up. The Dean Team was throwing a Trunk or Treat event and it became quite busy. Tony's family showed up and he explained to them he was caring for a customer. He did not know they were coming to the event, but still could have easily closed up shop and said, let's do this tomorrow. Sam (in finance) also stayed that evening to secure our sale and allow us to drive away with a new used 2024 Forester. It was all I hoped for and with the kindness and grace that Sam and Tony provided during the process. We drove off the lot with our new car at 8:15pm that night. My husband was very impressed (which he is not very often) with the entire team at Dean Team. He said that every step of the way was done with clear communication and care along the way. Tony followed up in a couple days to schedule a clean up of my car, since it was late on a Friday night that we closed the sale. He asked if there was anything I needed them to look at and I had a couple very minor things. They fixed them and it took no time at all. The service team did a fine job. There was a very small ding in the windshield and they fixed it so well we had to really look closely to try to find it. They cleaned the car inside and out - it was spotless! Annie was clear, accurate and kind in her communication delivery. She kept in touch with me over the day and a half it took to service the car to detail. Annie answered all my questions in detail with thorough knowledge of the car and supported the Subaru mission to serve their customers. I will buy again from the Dean Team, should I need to. It was the best experience at a car dealership that I've ever had. More

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The Dean team is very professional courteous and efficient. They always follow up PM their commitment. Great to deal with efficient. They always follow up PM their commitment. Great to deal with More

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Had a dead battery, got a jumpstart, and drove directly to the dealer. They determined the battery was dead and replaced it and fixed a flat tire. This was all unscheduled, they took care of the problems i to the dealer. They determined the battery was dead and replaced it and fixed a flat tire. This was all unscheduled, they took care of the problems immediately, and I was on my way in less than an hour. You cannot ask for better service than that. I am more than satisfied and impressed with the level of service from Subaru, specifically the DEAN team. More

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