Annie Thompson | Page 2

Shannon, Scott, and Paul were spectacular as usual. Always attentive and easy to deal with. Would recommend those 3 and the dealership to anyone Always attentive and easy to deal with. Would recommend those 3 and the dealership to anyone More

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I purchased my first Subaru from Dean Team in 2011. I have used them for my service needs as I found them them to be honest and fair. Annie and Duke in the service department always make me feel comfor I have used them for my service needs as I found them them to be honest and fair. Annie and Duke in the service department always make me feel comfortable. We just purchased our second Subaru in 2026 and John was easy going and patient with us. More

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The Dean Team Volkswagen is one of the best dealerships I’ve ever worked with. Working with the service advisor Shannon is always a complete pleasure! I’ve ever worked with. Working with the service advisor Shannon is always a complete pleasure! More

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Hello. I wanted to let you know that my recent maintenance service appointment was great! The work was done in a timely manner, everyone I dealt with was e I wanted to let you know that my recent maintenance service appointment was great! The work was done in a timely manner, everyone I dealt with was extremely friendly and helpful and overall a wonderful appointment. More

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Keevin Sorry about the delay in getting back to you on the quality of your team. Many years ago, I had learned to buy cars from a dealership that has a sterling reputation for after-the-sale. We’re a the quality of your team. Many years ago, I had learned to buy cars from a dealership that has a sterling reputation for after-the-sale. We’re a family that uses our cars for 10 years before replacing and invest in keeping them like new. That was the reason we first came to Dean, and I haven’t been disappointed. Your service writers (Duke, Annie & Jeff) are outstanding and always getting my issues resolved. This visit was no exception. I make it a point to let the management team of organizations I do business with to know that their investment in the team does make a difference. Wishing you and the Dean team a successful 2026! Wes More

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Had my emissions checked today at the Dean Team (Ballwin) location and the service team was excellent. I was greeted as soon as I pulled up, checked in right at my car, and shown to the waiting area with cof location and the service team was excellent. I was greeted as soon as I pulled up, checked in right at my car, and shown to the waiting area with coffee and snacks. The whole process was quick—under 30 minutes. Everyone was kind, professional, and efficient. I’d definitely recommend them. More

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Eric, I'm writing to you today about an experience I had with your service department. During this most recent cold snap my battery died. I had to jump start it each time I needed to drive. I called ser had with your service department. During this most recent cold snap my battery died. I had to jump start it each time I needed to drive. I called service to schedule a drop off and as I thought you were extremely busy. My go to is normally Annie. She set me up with a loaner and called when the service was completed. I almost had a heart attack when I was told the price of a new battery. Annie noticed that my warrantee expired 31 days prior and asked me if I could wait just a little bit longer while she made some calls. To my surprise Annie informed me that Subaru was extending a one time good will and picked up the price of the battery ($500 with tax). I can't begin to tell you how that made me feel. She certainly didn't need to do that. Every visit I have with Dean is a great experience due in large part to Annie. She is always (up), friendly, professional, knowledgeable and as she displayed this time thorough. Thanks for being my go to service department. More

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In 2021 I purchased my first Subaru Crosstrek at Dean Team with a sales person Dave Smith, so only fitting that I come back to purchase my second Crosstrek 2025 with them. RrThe past four years coming t Team with a sales person Dave Smith, so only fitting that I come back to purchase my second Crosstrek 2025 with them. RrThe past four years coming to Dean Team has definitely been a pleasant experience. The service department will always greet you with a smile, and a “How are you doing, Vicki? The whole process was smooth, the Finance person was very personable, knowledgeable, and, and had no problem answering any questions that I had. without a doubt recommend Dean Team and make sure to ask for Dave Smith. More

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Annie is great. ..a genuine human being. She was totally honest and didn't try to upsell me anything. Love this dealership! ..a genuine human being. She was totally honest and didn't try to upsell me anything. Love this dealership! More

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Luci Whangler and Sam Goevert were exceptional to work with! Made the process super easy and wouldn't purchase at any other dealership! with! Made the process super easy and wouldn't purchase at any other dealership! More

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