Annie Thompson

My experience with Dean Team Subaru has been great from sales to service. I had an Audi prior to buying my most recent Subaru (my second Subaru from Dean Team) and the service experience was terrible e sales to service. I had an Audi prior to buying my most recent Subaru (my second Subaru from Dean Team) and the service experience was terrible every time I went in - I dreaded it. This is one of the reasons I traded in the car - I missed the customer service from Dean Team Subaru. The staff has always been helpful, patient and fair. More

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I have nothing but good things to say about my Subaru Service team. From the service desk to the shop and parts people, they are true professionals. I've had my Forester nearly nine years and never had Service team. From the service desk to the shop and parts people, they are true professionals. I've had my Forester nearly nine years and never had to bring it in for anything but routine maintenance. Thank you Dean Team More

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I would like to let you know that Annie is the best. She has been taking care of me the last few times I have come in and she does a superb job!!! As a business owner myself, I realize how employees can She has been taking care of me the last few times I have come in and she does a superb job!!! As a business owner myself, I realize how employees can make or break your business. You are in great shape with Annie as one of your hard working employees!!! More

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Shannon, Scott, and Paul were spectacular as usual. Always attentive and easy to deal with. Would recommend those 3 and the dealership to anyone Always attentive and easy to deal with. Would recommend those 3 and the dealership to anyone More

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I purchased my first Subaru from Dean Team in 2011. I have used them for my service needs as I found them them to be honest and fair. Annie and Duke in the service department always make me feel comfor I have used them for my service needs as I found them them to be honest and fair. Annie and Duke in the service department always make me feel comfortable. We just purchased our second Subaru in 2026 and John was easy going and patient with us. More

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The Dean Team Volkswagen is one of the best dealerships I’ve ever worked with. Working with the service advisor Shannon is always a complete pleasure! I’ve ever worked with. Working with the service advisor Shannon is always a complete pleasure! More

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Hello. I wanted to let you know that my recent maintenance service appointment was great! The work was done in a timely manner, everyone I dealt with was e I wanted to let you know that my recent maintenance service appointment was great! The work was done in a timely manner, everyone I dealt with was extremely friendly and helpful and overall a wonderful appointment. More

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Keevin Sorry about the delay in getting back to you on the quality of your team. Many years ago, I had learned to buy cars from a dealership that has a sterling reputation for after-the-sale. We’re a the quality of your team. Many years ago, I had learned to buy cars from a dealership that has a sterling reputation for after-the-sale. We’re a family that uses our cars for 10 years before replacing and invest in keeping them like new. That was the reason we first came to Dean, and I haven’t been disappointed. Your service writers (Duke, Annie & Jeff) are outstanding and always getting my issues resolved. This visit was no exception. I make it a point to let the management team of organizations I do business with to know that their investment in the team does make a difference. Wishing you and the Dean team a successful 2026! Wes More

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Had my emissions checked today at the Dean Team (Ballwin) location and the service team was excellent. I was greeted as soon as I pulled up, checked in right at my car, and shown to the waiting area with cof location and the service team was excellent. I was greeted as soon as I pulled up, checked in right at my car, and shown to the waiting area with coffee and snacks. The whole process was quick—under 30 minutes. Everyone was kind, professional, and efficient. I’d definitely recommend them. More

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Eric, I'm writing to you today about an experience I had with your service department. During this most recent cold snap my battery died. I had to jump start it each time I needed to drive. I called ser had with your service department. During this most recent cold snap my battery died. I had to jump start it each time I needed to drive. I called service to schedule a drop off and as I thought you were extremely busy. My go to is normally Annie. She set me up with a loaner and called when the service was completed. I almost had a heart attack when I was told the price of a new battery. Annie noticed that my warrantee expired 31 days prior and asked me if I could wait just a little bit longer while she made some calls. To my surprise Annie informed me that Subaru was extending a one time good will and picked up the price of the battery ($500 with tax). I can't begin to tell you how that made me feel. She certainly didn't need to do that. Every visit I have with Dean is a great experience due in large part to Annie. She is always (up), friendly, professional, knowledgeable and as she displayed this time thorough. Thanks for being my go to service department. More

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