This was by far the best experience I’ve ever had a dealer, everybody was great!!!! So polite and caring I would recommend Ford to anyone
"Overall fine experience with Service and Sales"
I had a extremely specific request on the vehicle I wanted. Ariel was quite helpful in getting me a test-drive despite it being closing hours, and got the information she needed to further assist me. But at the same time, I felt like I was working with my neighbor and not someone selling vehicles. She then spent about 4 weeks searching for the type of vehicle I was looking for and kept good communications with me but without being pushy in any way. She hit the right balance, which was greatly appreciated. I would easily do business with her again.
Also, I was quite pleased with the mechanics. My transmission went out less than 2000 miles before the warranty on it ran out. They replaced it without question and gave me a loaner vehicle as well. Like Ariel, they communicated well too.
"Great new ride."
- Happy trucker
It's a pleasure to work with a solid team. The people make you welcome from from all levels. The knowlege of sales and finance team up to move you through without feeling rushed. It's a good feeling to drive away in a new vehicle, even better when you can do so knowing you have the backing and support of the entire Heritage Ford team to help provide years of pleasure from your purchase. Thank you.
"Friendly, knowledgeable and understanding."
The salesperson, Ariel Ballard, was extremely helpful. She spent extra time helping me select the right truck and answering my questions. I stopped in looking to by a used truck, however I was able to purchase a new truck and eliminate my negative equity.
Ariel and staff went to great lengths to find the exact car I wanted with all the features I wanted. Ariel understood this was my car and MY decision! She did not talk past me to my husband looking for answers. Only 2 things that didn’t go as I wanted. Time to pick car up- I wanted to be in/out within 30 minutes- meanwhile 2 1/2 hours, I was out of there. Yes I know it can be done, as my daughter purchased a car last week and she was out within 30 mins. Also, it was not explained to me that I had to pay first payment along with down payment I had planned.
"Exceeded my expectations!!"
- Brian O
The Heritage Ford staff were very professional, courteous, and honest! Ariel and Abby were super friendly and a pleasure to work with. One of the mechanics also came to talk to me about the winter wheels/tires that I had on my Lexus and whether they would fit on the 2019 Ford Fusion Energi. They gave me a great deal on my trade-in and even took my winters wheels off for me AND brought them to my home! I'm so glad I made decision to go to Heritage Ford and definitely would recommend them to friends!