Ashley Hornung

Professional service but the overall experience was negatively affective by something unrelated to the actual maintenance. While my vehicle was being serviced, the trade‑in department took photos of my negatively affective by something unrelated to the actual maintenance. While my vehicle was being serviced, the trade‑in department took photos of my car and completed an appraisal without my knowledge or approval and contacted me. When I brought this up to the front desk, I was told this was an “automatic process,” which sounded unreasonable and dismissive. I was also assured that a note would be added to prevent sales outreach, yet I still received a call on 2/5. More

by Zhengxi Li Verified Customer Verified Customer

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They are polite, efficient, and care about their customers. My loaner was waiting for me while car was serviced, they immediately contacted me with recommendations. customers. My loaner was waiting for me while car was serviced, they immediately contacted me with recommendations. More

by master.mary Verified Customer Verified Customer

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I arrived early and my car was taken into service almost immediately. The work was performed quickly and efficiently. immediately. The work was performed quickly and efficiently. More

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Kevin was very helpful and thorough in getting my car set up for servicing. Throughout the process, I was updated as to any needs my vehicle had. up for servicing. Throughout the process, I was updated as to any needs my vehicle had. More

by pdgabriel Verified Customer Verified Customer

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The team at Germain Lexus of Easton provided us with exceptional customer service from the moment we checked-in until we checked-out. Their process was smooth and seamless which made for a great experie exceptional customer service from the moment we checked-in until we checked-out. Their process was smooth and seamless which made for a great experience. They were professional, knowledgeable & pleasant. We were very happy with the service we received. More

by virginia_edwards Verified Customer Verified Customer

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Ashley is awesome to work with, car was in and out quickly I would recommend quickly I would recommend More

by Dave.adams6612 Verified Customer Verified Customer

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Everyone was nice and friendly as she explained everything for my next visit for a complete tuneup and a car wash was great complementary staff was very nice everything for my next visit for a complete tuneup and a car wash was great complementary staff was very nice More

by MichaellGalloway52 Verified Customer Verified Customer

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Germain Lexus of Easton has always been fair with me regarding service. Germain took great care of my first Lexus and now they are doing the same excellent care for my second Lexus. Thank you!!! regarding service. Germain took great care of my first Lexus and now they are doing the same excellent care for my second Lexus. Thank you!!! More

by DKMCCIP Verified Customer Verified Customer

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It’s always an excellent experience when I take my car to get it serviced at Germain. Great staff and experience. get it serviced at Germain. Great staff and experience. More

by Amy Verified Customer Verified Customer

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I’ve been to a few dealers in Columbus, and no one treats you better than Germain Lexus of Easton. you better than Germain Lexus of Easton. More

by McMek26 Verified Customer Verified Customer

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