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Ashley Hornung
Ashley Hornung | Page 8
Service Advisor
Germain Lexus of Easton
4130 Morse Crossing
Columbus, OH 43219
104 Reviews
104 Reviews
Write a ReviewDealership Experience
1 yr, 7 mos
Industry Experience
11 yrs, 9 mos
Specialties & Trainings
Senior certified
104 Reviews of Ashley Hornung
August 18, 2025
I arrived just before 9:30 for a 9:30 appointment. After waiting 20 minutes, I had not spoken to a service rep. When Ashley came out to talk to another customer that arrived after me, I waited until After waiting 20 minutes, I had not spoken to a service rep. When Ashley came out to talk to another customer that arrived after me, I waited until she was almost finished with the other customer. She realized that I wished to speak to her, so she asked me if I needed something. I told here I had been there for 20 minutes without speaking to a rep. She looked at the other paper in her hand and asked me if that was me. Yes it was. When it was my turn, she told me the service should take no longer than 90 minutes. I left at 11:40-2 hours and 10 minutes after arriving. I don’t find this acceptable. The work done was fine, but if I have booked an appointment for a certain time, than I should be taken care of at that time. More
by s24w4
Verified Customer
August 17, 2025
Kevin does a great job. Attentive to all our needs. Very professional. Dealership is a great facility Attentive to all our needs. Very professional. Dealership is a great facility More
by GUY_COLE
Other Employees Tagged: Grant Garrison, Joshua Barnes, Kevin Daniels, Donna Mogavero, Jeff Hathcock, Nathan Spencer, Jorden Ford
August 14, 2025
Very pleasant to work with. Very clean environment. Hope their assessment of why car didn’t start is correct— starter fob wearing out—get a new one. Wish they had told me how Very clean environment. Hope their assessment of why car didn’t start is correct— starter fob wearing out—get a new one. Wish they had told me how/where to do that! More
by martialt0110
Other Employees Tagged: Nathan Spencer
August 13, 2025
Fantastic customer service. Work performed on car was done quickly and efficiently. I highly recommend this dealer ship to anyone considering purchasing or getting service don Work performed on car was done quickly and efficiently. I highly recommend this dealer ship to anyone considering purchasing or getting service done to their vehicles. First class second to none. More
by prepet7
Other Employees Tagged: Joshua Barnes, Donna Mogavero, Nathan Spencer
August 09, 2025
3 hours for a recommended 5000 service warranty work on a new vehicle is unacceptable. Multi point check, software update, tire rotation, brake inspection, oil and filter change. Too long. new vehicle is unacceptable. Multi point check, software update, tire rotation, brake inspection, oil and filter change. Too long. More
by cybersly007
August 06, 2025
Did not talk to her… either on drop off or pick up. I understand she was with someone or somewhere when I got there. I don’t know where she was when it was done. I didn’t talk to anyone about the servi I understand she was with someone or somewhere when I got there. I don’t know where she was when it was done. I didn’t talk to anyone about the service .. just here’s the bill. I was a little surprised. Not enough to keep me away. More
by kquilts23
Other Employees Tagged: Nathan Spencer
August 05, 2025
Everyone at the dealership was very professional. At the same time they made you feel as if you were the only customer there. I was pleased and very satisfied with the level of service I received. I At the same time they made you feel as if you were the only customer there. I was pleased and very satisfied with the level of service I received. I would definitely recommend Germain Lexus to others. More
by DARYL.REYNOLDS
Other Employees Tagged: Kyle Musselman
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