Ashley Hornung | Page 9

I was beyond pleased with the service department. They were very helpful and accommodating to me. I came in to have an additional ignition key made. They were able to make it happen that day, even They were very helpful and accommodating to me. I came in to have an additional ignition key made. They were able to make it happen that day, even though they were very busy and I did not have an appointment. More

by francine Verified Customer Verified Customer

Report | Print

The problem was delt very well. The staff was fantastic and kept me up to date thought the entire process. The staff was fantastic and kept me up to date thought the entire process. More

by jmclaren1953 Verified Customer Verified Customer

Report | Print

Such great customer service they make you feel part of the family. I love them at the Easton location. the family. I love them at the Easton location. More

by MZCAMAY Verified Customer Verified Customer

Report | Print

Great experience, convenient location, appointment time was honored and work completed in a timely manner. Ashley was super friendly and responsive. was honored and work completed in a timely manner. Ashley was super friendly and responsive. More

by KMS13 Verified Customer Verified Customer

Report | Print

Actually the service rep at Jermaine Lexus is outstanding. She's efficient courteous and overall a pleasure to work with. She's also very knowledgeable. outstanding. She's efficient courteous and overall a pleasure to work with. She's also very knowledgeable. More

by tonyl77 Verified Customer Verified Customer

Report | Print

Very clean lobby and restroom. Poor leaking coffee machine with only 3 choices of hot drinks. Poor leaking coffee machine with only 3 choices of hot drinks. More

by ddenson7 Verified Customer Verified Customer

Report | Print

Everything went as smoothly and efficiently as I could ever expect. Ashley was amazing to work with! ever expect. Ashley was amazing to work with! More

by SHOLSWORTH Verified Customer Verified Customer

Report | Print

I arrived just before 9:30 for a 9:30 appointment. After waiting 20 minutes, I had not spoken to a service rep. When Ashley came out to talk to another customer that arrived after me, I waited until After waiting 20 minutes, I had not spoken to a service rep. When Ashley came out to talk to another customer that arrived after me, I waited until she was almost finished with the other customer. She realized that I wished to speak to her, so she asked me if I needed something. I told here I had been there for 20 minutes without speaking to a rep. She looked at the other paper in her hand and asked me if that was me. Yes it was. When it was my turn, she told me the service should take no longer than 90 minutes. I left at 11:40-2 hours and 10 minutes after arriving. I don’t find this acceptable. The work done was fine, but if I have booked an appointment for a certain time, than I should be taken care of at that time. More

by s24w4 Verified Customer Verified Customer

Report | Print

Kevin does a great job. Attentive to all our needs. Very professional. Dealership is a great facility Attentive to all our needs. Very professional. Dealership is a great facility More

by GUY_COLE Verified Customer Verified Customer

Report | Print

Very pleasant to work with. Very clean environment. Hope their assessment of why car didn’t start is correct— starter fob wearing out—get a new one. Wish they had told me how Very clean environment. Hope their assessment of why car didn’t start is correct— starter fob wearing out—get a new one. Wish they had told me how/where to do that! More

by martialt0110 Verified Customer Verified Customer

Report | Print