Beth Hicks

My experience with Angel Jimenez and the dealership has been excellent for three years with their professionalism, patience and general attention to details. I will always make Rivera Toyota my first stop been excellent for three years with their professionalism, patience and general attention to details. I will always make Rivera Toyota my first stop in purchasing a new car. And I will recommend Angel Jimenez to friends seeking this level of courtesy and expertise. More

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Got my issue fixed in a timely manner, great waiting room and a great coffee. and a great coffee. More

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The start of our experience was excellent but went down hill as soon as we started signing papers. It’s was incredibly frustrating and disappointing after thinking we were in good hands. I would absolutely hill as soon as we started signing papers. It’s was incredibly frustrating and disappointing after thinking we were in good hands. I would absolutely not recommend buying from this dealership and wish we had gone elsewhere. On the flip side, we had a great experience at their service center. We had to go there because of our salesman not doing what he was supposed to do when we purchased the vehicle. Beth at the service center was excellent. More

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Professional and patient with a friend/family feel. Convenient, courteous and easy. Inspires customer loyalty. Convenient, courteous and easy. Inspires customer loyalty. More

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Ersilia was extremely helpful and attentive to the customers needs and wants. she is very personable! Made the lease purchase very easy. customers needs and wants. she is very personable! Made the lease purchase very easy. More

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Wonderful! Ersilia nathaly and Alexandra are fantastic! No hard sell and excellent at listening to what you want and need Ersilia nathaly and Alexandra are fantastic! No hard sell and excellent at listening to what you want and need More

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Coming to this service department from another (in southern Westchester) was like a breath of fresh air. Service Rep Beth is an example of professional, cordial, being an apt service oriented communic southern Westchester) was like a breath of fresh air. Service Rep Beth is an example of professional, cordial, being an apt service oriented communicator. I will be utilizing this service department and may very well switch to Rivera Toyota for my end of lease options... More

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Friendly and knowledgeable staff. Communicates well and always on time. Clean dealership with large selection of vehicles. Communicates well and always on time. Clean dealership with large selection of vehicles. More

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Beth took great care of me white Kathy was out She was great at keeping me up to dat e and got me out as fast as possible. I was also please d to see that Rivera Toyota stopped the cc upcharge for repair great at keeping me up to dat e and got me out as fast as possible. I was also please d to see that Rivera Toyota stopped the cc upcharge for repairs. I feel that customers who do not have ready cash were being marginalized. This way everyone is treated fairly, even if we all pay a bit more to cover these charges. More

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I was an unannounced customer due to my vehicle having an acute mechanical issue. Beth Hicks was my service advisor and promptly had my vehicle brought in for diagnostic testing and then repair. Beth kept acute mechanical issue. Beth Hicks was my service advisor and promptly had my vehicle brought in for diagnostic testing and then repair. Beth kept me apprised of progress and expedited the repairs. Beth made the whole process very easy and had us on the way well ahead of when I thought the car would be ready. Beth is the best Toyota service advisor I have worked with since owning my first Toyota back in 1993. More

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