Bill Rush

Artimus was the BOMB! !!! Very Helpful and knowledgeable. And was great and very helpful with our dog. !!! Very Helpful and knowledgeable. And was great and very helpful with our dog. More

Report | Print

Super pleasant to work with. Artimus was very professional and made the whole experience awesome and efficient! Artimus was very professional and made the whole experience awesome and efficient! More

Report | Print

Fantastic! I came in for a service issue (needed air in my tire and service area was closed) and Artimus Johnson, who works in sales, did me a huge favor and pu I came in for a service issue (needed air in my tire and service area was closed) and Artimus Johnson, who works in sales, did me a huge favor and put air in my tire and asked if I wanted to look at some cars while I was here. I agreed, and Artimus was so attentive and interested in my having a positive experience with a potential car purchase, that I ended up trading in my 2019 Crosstrek for a 2026 Crosstrek. In fact, everyone whom I met, including the manager, Daniel Lara, was determined that I leave with an excellent experience. I'll definitely return for any future purchases and recommend Royal Moore to friends interested in purchasing their next car. More

Report | Print

Artimus Johnson was a pleasure to work with in the recent purchase of our 2026 Subaru Forester. He answered all of our questions, and if he wasn't absolutely sure of the answer, he did not hesitate to ask purchase of our 2026 Subaru Forester. He answered all of our questions, and if he wasn't absolutely sure of the answer, he did not hesitate to ask other sales employees. We did not feel the pressure we sometimes have felt from other car salesmen, which was greatly appreciated. Artimus is also very enthusiastic which was very helpful. We would highly recommend him in the purchase of a vehicle. More

Report | Print

Jim Rutherford is the best! Helpful, personable, relatable. Always my favorite connection at Royal Moore! Helpful, personable, relatable. Always my favorite connection at Royal Moore! More

Report | Print

Excellent customer service and easy to talk to! Made me feel comfortable and relaxed. He was fast and to the point which I appreciate! Made me feel comfortable and relaxed. He was fast and to the point which I appreciate! More

Report | Print

Felt very welcomed, best customer service is the region, Becky is always so happy to help, would recommend to my family coming to Royal Moore Becky is always so happy to help, would recommend to my family coming to Royal Moore More

Report | Print

I recently moved to Hillsboro and am currently driving my 5th Subaru and have been a loyal Subaru customer for over 40 years. In all that time I have been treated with the utmost respect and courtesy at dea 5th Subaru and have been a loyal Subaru customer for over 40 years. In all that time I have been treated with the utmost respect and courtesy at dealerships where I was living. However, a new experience happened at Royal Moore. The service Manager, Bill Rush, was incredibly condescending and sexist. The air-conditioning on my 2017 Subaru Forester went out when the outside temp was 105 degrees. I went to Royal Moore and the service person was very helpful and got me an appointment the next morning. At my appointment time Justin Asman was there to help me with any questions or concerns and arrange a loaner car while mine was being repaired. Jason walked me thru the entire process and communicated via text and phone while my car was being serviced. The compressor on the a/c unit was bad and had to be replaced. When I picked the car up and drove for a bit the a/c again did not work properly. I returned to dealership and this time I was greeted by Bill who said it was a relay switch and they would replace it. They did and off I went, however it did not seem to be working properly so I went back and that is when Bill said that it was fine, and then proceeded to tell me " if you were my mother I would tell you the same thing'"- ouch. His attitude was dismissive and condescending, insinuating that I did not understand air conditioning and compressors. It was not a pleasant experience and I am not sure that Royal Moore will get my Subaru business again. There is another dealer not too far away. Perhaps some customer service training for Bill would be in line. On the other hand, Justin Asman was great to work with. More

Report | Print

So was not happy about my previous crosstrek needing two clutch replacements under 34k miles You took care of the first for free Thank you that was at 9k miles Both my wife and I are seasoned drivers o clutch replacements under 34k miles You took care of the first for free Thank you that was at 9k miles Both my wife and I are seasoned drivers of manual shift so I believe that car was defective and we no longer trust it Once I got to Adam we were able to do a nice deal to trade it out for the newer automatic I do have to say most of the people I talked to we’re helpful to their capacity But a couple were really aggressive about the issue not being covered and really failed to address the low mileage and the fact it happened twice I’ve been in customer support for 30yrs I would never entertain someone like that working with or for me However everyone else was top notch More

Report | Print

Service Dept is EXCELLENT. Sacramento Torres knows his job very well/Great Advisor A+/very informative kept me up to date quickly/obviously a professional. Sacramento Torres knows his job very well/Great Advisor A+/very informative kept me up to date quickly/obviously a professional. More

Report | Print