Justin Torain
Justin Torain at Smythe Volvo Cars

Justin Torain

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
25 Reviews
4.9

25 Reviews

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25 Reviews of Justin Torain

June 18, 2026

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Great Lotus Service Appreciate Service open on Saturdays ? ? ? ? ? ? ? More

by Rico
Recommend Dealer
Yes

Other Employees Tagged: Justin Torain

June 18, 2026

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Employee Rating

Call with turtle light on Asked if I could bring it in . They said not to drive it because it could stop . They advised me to. All Volvo towing. I had car towed in and Justin called me 7:30 the next morning More

by cliff04
Recommend Dealer
Yes

Other Employees Tagged: Justin Torain

Jun 18, 2026

Smythe Volvo Cars responded

Thank you for trusting us with your XC40 after that warning light came on. We’re glad we could coordinate towing and that Justin reached out early to start service. It’s wonderful to hear you had an excellent experience. Enjoy!

June 11, 2026

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I had an overall pleasant experience at Smyth Volvo when I purchased my certified pre-owned Volvo S60 almost 2 years ago, fairly low pressure and honest. Since, I’ve taken my car in for 2 scheduled maintena More

by DTKIRKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Jesus Garcia

Jun 11, 2026

Smythe Volvo Cars responded

It’s great to hear your Volvo S60 purchase and follow-up maintenance have both been smooth experiences. We’re glad our sales approach felt honest and low pressure, and that our service team has stayed professional and timely with your Hybrid’s scheduled upkeep. Justin will be pleased to know you appreciated his straightforward guidance. Enjoy!

June 05, 2026

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Employee Rating

I was at the service department. They are very helpful Justin is very easy to deal with More

by Ei'sAudi
Recommend Dealer
Yes

Other Employees Tagged: Justin Torain

Jun 06, 2026

Smythe Volvo Cars responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Smythe Volvo Cars are glad to have you as a customer. Enjoy!

June 04, 2026

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Always fantastic and prompt service at Smythe Volvo. Smythe is the most customer-focused service provider there is. More

by JERRYWISH
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 04, 2026

Smythe Volvo Cars responded

Thank you for recognizing our prompt service on your Volvo XC90. It’s rewarding to know our focus on customer care made a difference and we hope to welcome you back soon. Enjoy!

June 03, 2026

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Employee Rating

It was good Regina was excellent as well as Jessica Hermida. A very good experience More

by kdcelock
Recommend Dealer
Yes

Other Employees Tagged: Justin Torain

Jun 04, 2026

Smythe Volvo Cars responded

Thank you for the 5-star rating. We’re glad our team made your Volvo XC60 service a very good experience. We look forward to welcoming you back. Enjoy!

June 03, 2026

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After purchasing a preowned XC 60, I needed to come in to have the windshield replaced as well as have somebody bodywork done as agreed with the dealership. I also just brought it in to have the infotainment More

by STEPHJNAPOLIELLO
Recommend Dealer
Yes

Other Employees Tagged: Billy and Justin

Jun 03, 2026

Smythe Volvo Cars responded

It’s great to hear the windshield replacement, bodywork, and infotainment update on your Volvo went smoothly. Justin will be pleased to know he made your service visits enjoyable. We look forward to supporting your Volvo in the future. Enjoy!

May 30, 2026

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Justin helped me check in my 2024 XC60. He added check Park Assist System to the service visit as I requested. Justin arranged for a loaner car. He kept me informed about service visit duri More

by Tina W
Recommend Dealer
Yes

Other Employees Tagged: Justin Torain

May 30, 2026

Smythe Volvo Cars responded

It’s great to know Justin handled your 2024 Volvo XC60 check-in smoothly, added the Park Assist System inspection, and arranged a loaner as you requested. We’re glad the sensor replacement went well and that Justin kept you informed throughout the day. Thank you for sharing your experience and trusting us with your service needs. Enjoy!

May 28, 2026

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Employee Rating

Good friendly service. Good communication. Sean Hayes was great. I would have liked more of a selection of light interior cars. More

by Caropurdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Hayes, Jessica Hermida

May 28, 2026

Smythe Volvo Cars responded

Thanks for sharing your experience with the service on your Volvo XC60 Hybrid. It’s great to hear the team provided friendly service and clear communication. We appreciate your feedback on interior color options and will share it with our inventory team. Enjoy!

May 22, 2026

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Employee Rating

They were great. Super fast. I was having issues getting an appointment with my usual repair shop and at this place they got me in fast and finished quick. More

by cbarrettjr
Recommend Dealer
Yes

Other Employees Tagged: Justin Torain

May 22, 2026

Smythe Volvo Cars responded

Thank you for sharing your positive feedback. We’re glad Justin and our service team got your Volvo XC90 in promptly and completed the work efficiently when you were having scheduling issues elsewhere. Feel free to reach out if you need anything else. Enjoy!

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