Bob Annis | Page 3

I cannot express enough how delighted and impressed I am with the service and communication at Ferman Mini. Matthew was so responsive and open to explaining the process of the yearly maintenance. Ferman M with the service and communication at Ferman Mini. Matthew was so responsive and open to explaining the process of the yearly maintenance. Ferman Mini of Tampa Bay and Matthew Maynard are the best! More

by jkdchicago Verified Customer Verified Customer

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I enjoy stopping by, customer service is top notch. They send video of the problems and explain what you are seeing. They give options how to fix or when to fix if it’s a “caution” issue. First class s They send video of the problems and explain what you are seeing. They give options how to fix or when to fix if it’s a “caution” issue. First class service. More

by iamsneezy@tampabay.rr.com Verified Customer Verified Customer

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I was assisted by Bob Annis and Aaron Cox. They provided great customer service. !00% satisfied with my purchasing experience. I would deifnitely return in the future and i would this desler They provided great customer service. !00% satisfied with my purchasing experience. I would deifnitely return in the future and i would this desler and recommend these gentlemen to others. Thank you. More

by sfl090914 Verified Customer Verified Customer

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Very friendly service. The entire mini and BMW staff were welcoming and friendly. They answered all of our questions and concerns. The entire mini and BMW staff were welcoming and friendly. They answered all of our questions and concerns. More

by dawnwilley1 Verified Customer Verified Customer

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Manager hid the deficiency of the car with the battery and lead us through buy a car that is in need of recall! on top of everything before leaving dealer after breaking deal a colleague of them went to and lead us through buy a car that is in need of recall! on top of everything before leaving dealer after breaking deal a colleague of them went to apologize but trashing the other employees!! More

by dimarin1 Verified Customer Verified Customer

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Everyone was super courteous and helpful. All departments worked closely together and made the purchase of my new MINI Countryman S really easy. It was a pleasure working with everyone. All departments worked closely together and made the purchase of my new MINI Countryman S really easy. It was a pleasure working with everyone. More

by ozziemike Verified Customer Verified Customer

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Mr. Annis was great however every other aspect of the dealership was disappointing. The first salesman a young man 20-30 was rude and arrogant even said something derogatory when I said I would like to dealership was disappointing. The first salesman a young man 20-30 was rude and arrogant even said something derogatory when I said I would like to not make this an all day event as I know what I want and don’t need financing, we had to ask for another salesperson. I explicitly said what I wanted as my current car was destroyed by the hurricane. Why did it take 5 hrs to make the deal, the salesman showed me a great car but the cars were unorganized and he couldn’t find a car that wasn’t a recall lost 1 hr there, then over to BMW to close… when it came to the important part which was setting up the computer I was exhausted to set it up. Lastly we titled the car in both my name and husband yet the computer has my husband as the primary how sexist!!!!so now when I open the car the computer welcomes Edward, had to call this week to change computer what a waste of time, that is an example not paying attention to details they all knew the car was for me …so as a dealership it needs work, as for a great salesman Mr. Annis was great More

by nancy.landfish Verified Customer Verified Customer

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Sara was amazing! She was very fun and upbeat and just an absolute pleasure to work with. Everyone there was very kind and helpful. She was very fun and upbeat and just an absolute pleasure to work with. Everyone there was very kind and helpful. More

by alisa.nelson27 Verified Customer Verified Customer

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Vehicle service was scheduled, and they forgot to change the cabin air filter. I had to drive the car back to the dealership for them to finish the next day. Very inconvenient. the cabin air filter. I had to drive the car back to the dealership for them to finish the next day. Very inconvenient. More

by mjsennit Verified Customer Verified Customer

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My Ferman sales experience was excellent. The representative, the sales managers, the service staff and the tech expert were all top quality. I highly recommend. The representative, the sales managers, the service staff and the tech expert were all top quality. I highly recommend. More

by bob.kroetsch Verified Customer Verified Customer

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