Bob Erickson | Page 8

Fraud I do not recommend this dealership to anyone! I purchased a 2015 BMW X3 VIN# 5UXWX9C52F0D50127 on July 16th, 2019 paid $3000 down deposit, traded in m I do not recommend this dealership to anyone! I purchased a 2015 BMW X3 VIN# 5UXWX9C52F0D50127 on July 16th, 2019 paid $3000 down deposit, traded in my car, I signed off the title to them for a $1000, they switched over my insurance to the BMW, I was happy thinking I would get it the same day... Big mistake! First they told me coffee spilled on the title, come get the car the next day July 17th... I agree! Next day they said previous owner never paid off the car, there is a lein on the title I'd have to wait for DMV in Indiana to send a clean title and it'll be here by Friday July 19th...again, I agreed. I knew something was up but I had to play cool. Went back Friday the 19th, was told title didn't arrive yet... I left. I Received a called from sales manager on July 22nd saying " according to DMV, we won't get title until August 2nd" they wanted me to back out and cancel the deal so they pushed the date, I said... I will wait! Same day, someone else called and said "I'm so sorry we cannot sell you the car, it has to go back to auction". I got pissed off because they have the original title for my previous car, I am paying insurance for the new car and I have $3000 in the game! So, I did a title search... On July 25th, I called Indiana dealer division to find out the truth, I was informed that there was no lein on the title for the BMW and a new title was released on July 20th to the dealer. They were lying to me the whole entire time! I called the dealership and spoke to the General manager on the same day to ask why I am not getting the car I purchased, he sounded like a nice guy. He said, "I'm sorry for inconvenience and I am glad your team did a title search. The title should be here today or tomorrow, I will tell my team be on a lookout for it and once FedEx delivers it, I will call you to come get the car" coming from a GM, I believed him! General manager never called, 2 days later July 27th, I went to see the GM, waited for 2 hours... GM never came out, spoke to sales manager, he said finance office is closed, they went on break for another hour. Because I was on duty, I told him to call me when they open... Never called! On August 2nd, I called... Sales manager said, "the title is here, you can come get the car. Same day, I went to get the car... He said finance office is closed come back tomorrow morning 9:30AM and everything will ready. August 3rd, I sent the sales manager a text to tell him I was on my way, he said ok no problem. On my way to the dealership, 3 traffic lights away...that same sales manager called me and said " I am so sorry, I owe you a bug apology, the car was sold yesterday to someone else!" Which was on August 2nd! Please tell me, how in the world is that possible! I bought the car since July 16th. I am still paying insurance for the car, they have my title, they have $4000 down deposit for the deal...How could they sell that car to someone else... If anything I have priority over everyone! I filed a complaint with Jeep headquarters, NY Secretary of State (DMV) and the attorney general. I am getting a lawyer involved in this case... That's fraud, they breached the contract! Their license should be suspended for such crime. More

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Not loyal to there cou Gm dont value his cou Bad service car was suppose to be new was registerd in some one else name took almost 1mth 3 week to resalve matter and still today its not ive gotton Bad service car was suppose to be new was registerd in some one else name took almost 1mth 3 week to resalve matter and still today its not ive gotton 2 trucks from them from 1017 and 2019 i pray the service not like this wen we come to buy truck for my husband and i still have loyalty after how i was treated More

by damarachambers9 Verified Customer Verified Customer

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Great The service was great I got what I need and information on the 21 point inspection was good information for me to follow up on The service was great I got what I need and information on the 21 point inspection was good information for me to follow up on More

by desallen74 Verified Customer Verified Customer

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Extremely stratified Both of my services providers are always great in helping getting people in and out on a timely fashion both Rob and Kayla are the only good thing in Both of my services providers are always great in helping getting people in and out on a timely fashion both Rob and Kayla are the only good thing in this place More

by Lucianobullyz Verified Customer Verified Customer

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Excellent experience getting into my first Jeep! Ron was nothing short of amazing. Time efficient, made the process seamless and hassle free. No stress for the first time buying a car and help with t Ron was nothing short of amazing. Time efficient, made the process seamless and hassle free. No stress for the first time buying a car and help with trading in my Toyota Avalon to get into my new Jeep Wrangler Sahara. Thanks Ron! More

by antst3r Verified Customer Verified Customer

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Awesome Exceptional service by Mike Chavez will refer friends and family to him. Bob , LaMarc and worked out a fantastic deal for me that will fit my budget. Exceptional service by Mike Chavez will refer friends and family to him. Bob , LaMarc and worked out a fantastic deal for me that will fit my budget. More

by Alicia Murphy Verified Customer Verified Customer

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Drive in and had oil changed while I waited Had a very easy experience, drove up and was greeted immediately. Car was serviced quickly and no problems. I would surely recommend this dealer to fr Had a very easy experience, drove up and was greeted immediately. Car was serviced quickly and no problems. I would surely recommend this dealer to friends More

by dmanich Verified Customer Verified Customer

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Fast and easy experience! My sales rep Stanley was amazing!!! He made the car buying process quick and easy!!! He covered every area of my concern. Helped me out with my insura My sales rep Stanley was amazing!!! He made the car buying process quick and easy!!! He covered every area of my concern. Helped me out with my insurance. Went over all of the features of the car with me with easy!!! My finance guy Robert Martinez was also great!! Explained all paperwork in great detail! Made my first new car purchase easier and stress free!! Thank you guys!!!!! More

by yhenry91 Verified Customer Verified Customer

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the staff was great and very courteus. Location was great/the staff was great and the service is great.I would recemmded any person to this dealership.And the sale person,Jemmy Somma is a g Location was great/the staff was great and the service is great.I would recemmded any person to this dealership.And the sale person,Jemmy Somma is a good sales person. More

by CSTELLA5165 Verified Customer Verified Customer

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Great service Service was great. They diagnosed vehicle and resolved issue ASAP. I would definitely recommend this dealership. I’m a happy customer. I would go back Service was great. They diagnosed vehicle and resolved issue ASAP. I would definitely recommend this dealership. I’m a happy customer. I would go back for future service More

by taseash.jagdeo Verified Customer Verified Customer

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