Bob Murray | Page 18

Replacement BMW I went from a SUV to a sedan in 2016 and decided I really needed a SUV so went to Ferman for another BMW as replacement and Bob Murray was extremely e I went from a SUV to a sedan in 2016 and decided I really needed a SUV so went to Ferman for another BMW as replacement and Bob Murray was extremely effective at getting me into the right vehicle with trade terms that made it possible for me. Smooth and unfettered I went home with what I wanted that day! More

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Wonderful experience Great experience, great prices! Very professional. The facility is modern, the people were very courteous and attentive. They listened to us and under Great experience, great prices! Very professional. The facility is modern, the people were very courteous and attentive. They listened to us and understood what we were looking for and delivered a very good product. More

by di0 Verified Customer Verified Customer

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Car and faith restored Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob check, and oil change check up. I had had problems with Ferman in the past where my car was brought in for the same air conditioning repair several times, and I had to pay again. So, I told Mr. Wilder that I was concerned about my history with Ferman, and asked how much would the repair cost. He said "in the thousands. Your car is 20 years old." (even though my car is seen regularly and successfully at Reeves in Tampa). He said "he could find 5 things wrong with a new car right now", which made me wonder what I was getting into. I asked him if I could drive to Reeves, and he insisted it was not safe, that they will give me a loaner, I asked about an oil change, and he said my car would be checked “from head to toe." Did not get an estimate until the third day. The estimate was for $3975.21, and included ABS module box for $2117.14 (although Mr. Wilder told me that may not be the problem), front brakes pad only and replacement (yellow 4) at $355.02, drive belt replacement for $239.65, wiper blades replacement for $94.61, headlight switch for $536.46, shop charges of $52.57, taxes of $260.06, two diagnostic charges at $160 each, but did not address my request for trunk struts, radio volume knob check, oil change, or programming the new fob I had brought in. I was given a separate quote for $125 for the oil change, and $296 for the trunk strut replacement. I decided to take my car to Reeves since I was not comfortable with the quote, and I was asked to pay $343.47 for the estimate. I was not allowed to apply the $343.47 estimate charge to the struts or oil change because according to Mr. Wilder it was not part of the estimate. I asked to speak to a manager, and was told none were available -- all were in training. Incidentally, the multipoint check had not been done: fluids were not topped, tire pressure was not checked. I bought the OEM trunk struts at Advanced Auto Parts for less than $30/pair. The attendant replaced them for free in less than 5 minutes. Two rings need to be snapped off each strut using a flat screw driver, and then the replacement struts snap back on. I also purchased extreme weather premium wipers for $33/pair, which again the attendant snapped on my car for free in less than 3 minutes. However, when he replaced my wipers, he said my old ones were in good condition, and would not have needed changing. Update After writing this review, I was contacted by Ferman's General Manager, Mr. Bob Murray to discuss the situation. I visited the dealership and in the absence of Mr. Murray, spoke with the Assistant Manager, Mr, Karl Alvarez, who listened attentively to my concerns and introduced me to Mr. Brian Pelletier, Service Manager. Mr. Pelletier was very sympathetic, and asked for a chance to make things all right. He assigned my case to Ms. Jamie Annese, Assistant Service Manager and Kyle Silcox of the Gold Team worked on my car. They made all the necessary repairs: abs module, electric switch, drive belt, oil change, and fob activation (the new fob could not be programmed, but the old one seems to have been restored to its old glory) at a reasonable price. Ferman did right by me. Trust is something your can't buy. Thank you for restoring my car and my faith in you. More

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Smooth and easy Overall excellent experience. David with sales was very professional and knowledgeable! Joe with finance was very detailed. Bob Murray is an excellent Overall excellent experience. David with sales was very professional and knowledgeable! Joe with finance was very detailed. Bob Murray is an excellent manager who truly cares for his employees More

by owenlee420 Verified Customer Verified Customer

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Great car buying experience Great experience all around. From Bob the GM to Karl in the sales manager, and finally to Dan in sales, who went out of his way to make sure we were s Great experience all around. From Bob the GM to Karl in the sales manager, and finally to Dan in sales, who went out of his way to make sure we were satisfied with our new car experience. I’m a pretty tough guy to deal with when it comes to car negotiation and my wife is pretty picky about her car, and these guys went above and beyond to make sure were satisfied with our purchase. I’ve had problems getting deals done in the past at this particular dealership, but it’s refreshing to know things have changed under Bob’s new leadership and salesmen like Dan who are willing to listen to a customers needs and accommodate. You’ve earned our business for life. Thanks! More

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almost ready to buy another car As one who has had only 4 other cars, the care and understanding given my wife and me during the purchase of our BMW was exceptional. The vehicle had As one who has had only 4 other cars, the care and understanding given my wife and me during the purchase of our BMW was exceptional. The vehicle had to be special ordered, and Alexis kept us informed on a regular basis, and her follow-up after we drove away has been appreciated. More

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Truly exceptional service from start to finish This was honestly one if not the best car buying experience I have had on many levels. We were greeted by the manager upon arrival, and also the sale This was honestly one if not the best car buying experience I have had on many levels. We were greeted by the manager upon arrival, and also the sales rep who would assist us addressed by our names, very professional. From there, it was a quick process to have us test drive the vehicle we were looking at and our sales rep Alexis was fantastic. She made sure all of our questions/concerns were answered and addressed either right away, or if she needed to check on something she would always get right back to us. We got a really good deal for the vehicle we purchased, and they made sure they met our financial needs and expectations. Throughout our time there, we were introduced to many levels of support within the dealership from management, finance, and tech. I would highly recommend this staff if you're looking to purchase, and would definitely return there for future needs. More

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Excellent experience as always! Ferman BMW continues to provide the best experience a car buyer could ask for; personable sales advisors, helpful and attentive managers and a respons Ferman BMW continues to provide the best experience a car buyer could ask for; personable sales advisors, helpful and attentive managers and a responsive general manager eager to help ensure customers feel appreciated. I just took delivery of a brand new 2018 BMW i3s, my third vehicle purchased from Ferman since September of last year. Robert, my sales advisor, went above and beyond to ensure I was taken care of. Karl, the general sales manager, made me feel welcomed each time I stopped by the dealership. No pressure, just how can the help. Bob, the general manager, provided guidance where necessary to ensure my deals met my expectations. I won’t purchase a BMW anywhere else! I love these guys. Thank you!! Ps. Robert is absolutely amazing!! More

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ML350 Purchase Both Scott and Bob made purchasing my dream car a breeze! I purchased an ML350 and I truly couldn’t be happier with both my decision, as well as the c Both Scott and Bob made purchasing my dream car a breeze! I purchased an ML350 and I truly couldn’t be happier with both my decision, as well as the care I received while making this decision. Excellent service and I will definitely be back in the future! More

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A great experience and a great dealer I actually came from Orlando to purchase my BMW because Ferman was upfront and easy to work with. Brian Gains was outstanding to deal with and I highl I actually came from Orlando to purchase my BMW because Ferman was upfront and easy to work with. Brian Gains was outstanding to deal with and I highly recommend him and this dealer. I will be purchasing my next vehicle here as well. From start to finish the customer service was outstanding. More

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