Bob Murray | Page 6

Great service and pleasant and welcoming personal. We enjoyed our experience very much. Always a pleasure as we’ve purchased 3 vehicles this year. We enjoyed our experience very much. Always a pleasure as we’ve purchased 3 vehicles this year. More

by rosechervitz Verified Customer Verified Customer

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Friendly, courteous, professional and above all attentive to customer satisfaction. Couldn’t imagine going anywhere else cause they raised the bar pretty high. to customer satisfaction. Couldn’t imagine going anywhere else cause they raised the bar pretty high. More

by anastasiamuino@yahoo.com Verified Customer Verified Customer

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We had a great experience with Ferman. Bob Murray, GM and his team took good care of our family! Bob Murray, GM and his team took good care of our family! More

by brad.stieben Verified Customer Verified Customer

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Fantastic service from the management team to the courier’s and all in between. Happy to send this review courier’s and all in between. Happy to send this review More

by arcojoey Verified Customer Verified Customer

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The whole experience was perfect from start to finish. Everyone is very knowledgeable and care about the customer. Everyone is very knowledgeable and care about the customer. More

by meinbeck Verified Customer Verified Customer

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Fantastic dealership from top to bottom. Satisfaction Guaranteed. Thank you for all the help purchasing our new vehicle Satisfaction Guaranteed. Thank you for all the help purchasing our new vehicle More

by arcojoey Verified Customer Verified Customer

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10/10 experience from start to finish at Ferman BMW Mini. My sales advisor Sara was phenomenal, Joe in finance was helpful, efficient and not pushy, Doug provided me with a fun and extremely informative deli My sales advisor Sara was phenomenal, Joe in finance was helpful, efficient and not pushy, Doug provided me with a fun and extremely informative delivery. More

by Joecifer Verified Customer Verified Customer

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Always a professional and pleasant experience when following up with maintenance requirements. Also I appreciate the time they spend going over everything and explaining if something needs to be addr following up with maintenance requirements. Also I appreciate the time they spend going over everything and explaining if something needs to be addressed. More

by anastasiamuino@yahoo.com Verified Customer Verified Customer

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Kyle went above and beyond to fix my vehicle. I can’t say enough great things about this place. I can’t say enough great things about this place. More

by bethbergstrom76 Verified Customer Verified Customer

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I purchased new BMW (335d) from Ferman and had it serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they w serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they would not service my vehicle. How could they not service BMW's at a BMW dealership? I noted the dealership servicing policy on older vehicles in a survey. I was subsequently advised that I had been blacklisted from the dealership. They wanted nothing to do with me or my vehicle. The dealership was being very vindictive to a customer that has paid them thousands of dollars over the years. Luckily, I contacted another BMW dealership that questioned Ferman's decision and advised me that they would be happy to service my older BMW. I ask again, how can a BMW dealership not service a vehicle that was bought at the dealership? I guess customer service and loyalty does not factor in at Ferman. More

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