Brady O'Cull | Page 3

Subaru and Team Falcone From order placement to delivery, Justin lead me through the whole process and trade in. Moe made it painless. John Franks is an awesome teacher. From order placement to delivery, Justin lead me through the whole process and trade in. Moe made it painless. John Franks is an awesome teacher. More

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Quality Experience I recently purchased a 2019 Subaru Forester Touring as the electronic packages on the Subaru vehicles was of prime concern. Working with Matt Bartels I recently purchased a 2019 Subaru Forester Touring as the electronic packages on the Subaru vehicles was of prime concern. Working with Matt Bartelson, who I have worked with on prior purchases, was delightful and a learning experience. Matt guided me threw all of the aspects of the 1029 Forester and, because of the market demand, helped me order the exact car and options that I deemed critical. When the car arrived, his patient and knowledgeable instructions explained the various functions in an understandable manner. I have been a Falcone customer for years, purchased several vehiclse from the dealership as they are always straight forward, honest and knowledgeable on the products - they are great to deal with from the initial visit through the financing and vehicle pickup. Great service also!. More

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Check engine light becomes problem child. I took my 5 year old 65,000 forester in for a check engine light. Due to being busy and not having an appointment they were able to squeeze me in and I took my 5 year old 65,000 forester in for a check engine light. Due to being busy and not having an appointment they were able to squeeze me in and fix it. When I picked my vehicle up I head home only to have an issue, I immediately turned around and dropped it back off. I told them what happened they took a few days and went through it with a fine tooth comb. When I got it back they meet and exceeded every request I had. My vehicle has had all scheduled service performed by them and they will still be the only place I take my vehicle for service and repair. More

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Over 210,000 miles on 2012 for A Reason I know I can trust Falcone Automotive to fix my car right, or make it right. The service writers, Ryan and Brady, are very friendly and a pleasure to I know I can trust Falcone Automotive to fix my car right, or make it right. The service writers, Ryan and Brady, are very friendly and a pleasure to work with. I know Ryan goes out of his way to make sure I have a great experience. More

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Always great at Falcone Suburu I brought my Suburu Forester in to have the tire checked - it had a nail in it, and I had previously taken it to a tire store, where I was told that i I brought my Suburu Forester in to have the tire checked - it had a nail in it, and I had previously taken it to a tire store, where I was told that it was through the sidewall, and was told there was no option other than a new tire. It didn't look that way to me, so I decided to see what my friends at Falcone Suburu would say. Without knowing that I had had the tire evaluated elsewhere, my service representative said that the nail was near the border between the tread and the sidewall, and said that I had THREE options - plug the hole, replace the tire, or plug the hole and replace the tire only if the plug didn't work. He actually encouraged me to plug the hole, since a slowly leaking tire is not dangerous, rather than spending money a tire I might not need - thereby proving that Falcone Suburu Service is all about customer service, and NOT all about money! At Falcone Suburu, everyone from Sales to Service (in-between) is great! More

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Reliable Quality Service I brought my 2015 Subaru Outback in for an oil change and a new battery. Everyone was friendly and courteous, and I was on my way within an hour. I ca I brought my 2015 Subaru Outback in for an oil change and a new battery. Everyone was friendly and courteous, and I was on my way within an hour. I can always go to a chain store to get service, but I know I will get in and out quickly with quality workmanship at Falcone, and with no up sell.. More

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Great review , I hope that this review goes into the Hall of Fame of Car Reviews. I also, hope that you take the time to read this rather lengthy review. First I hope that this review goes into the Hall of Fame of Car Reviews. I also, hope that you take the time to read this rather lengthy review. First, and foremost, I must say that my dealings with the Falcone Subaru dealership have been a privilege as well as a pleasure. I have NEVER dealt with a finer more decent car dealership. A dealership that I actually look forward to going into for whatever reason. Falcone Subaru has gone well above and beyond to meet my wishes. I have owned several luxury vehicles. My physical needs are changing as far as the ease I need in getting in and out of a vehicle. I had the time available to check out multiple makes, models and dealedships. I test drove about everything and I soon realized that I needed a moderate sized SUV. I went online to check the professional reviews and the Subaru Forester took 1st place. I feel that I'm a fairly easy person to deal with. As far as my dealings with all of the other dealerships, none could compete with Falcone Subaru. I am a member of the Costco Wholesale Club. Falcone is your Costco Subaru contact in Indianapolis. I made a call and spoke to sales associate Justin Poytner. Well, I hit the Jackpot! Not only is Justin a gentleman, but it was clear that I was being treated fairly. This was paramount to me since I am a woman on my own in a car situation. Justin did not try to pressure me into a vehicle that I did not need nor a vehicle I could not afford. Now, we come to the test drive. it was a very pleasant surprise that the Forester proved to be an extremely soft and smooth ride. I had hoped that my next vehicle would be one that I really liked. Well, I LOVE my Subaru Forester in Quartz Blue. I have not named a vehicle in the past 25 years. I am now driving Bluebelle! I hope that I can live several more years just so I can drive Bluebelle! When I went into sign the check and pick her up I had the down payment and the monthly payment I needed. This deal was more than fair and completely hassle free. I sincerely hope that you will take the time to contact Justin at the Falcone Subaru dealership and give him the opportunity to amaze you! Thrilled in Indianapolis More

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Kind and helpful Our family has bought 2 vehicles from them, and have never had a poor experience. The service dept is always extremely friendly and helpful. Love that Our family has bought 2 vehicles from them, and have never had a poor experience. The service dept is always extremely friendly and helpful. Love that they are to the point and quick with service while staying personable. More

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Simply The Best Where do I even begin, this girl is on fire daily. She works HARD to get the best deal for you. She listens, she communicates, stays in touch, conside Where do I even begin, this girl is on fire daily. She works HARD to get the best deal for you. She listens, she communicates, stays in touch, considers your thoughts/opinions, is always smiling/laughing. Forget those stereotypical ideations of what a sales person is supposed to be like, she breaks the mold. Please do yourself a favor and see her when you're ready to buy! Thank you for all of your help every time Tiffany! More

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Quick and Reliable Historically, and as I'm sure most people experience, I have never walked out of a service center feeling confident about the service and customer ser Historically, and as I'm sure most people experience, I have never walked out of a service center feeling confident about the service and customer service I received. At Falcone, with Shelby leading the way, I never question my service plan and have confidence in the fact that what's best for me and my vehicle is top priority to her and her team. More

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