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Brandon Lamb
Brandon Lamb at Niello Volkswagen
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Brandon Lamb | Page 2

Service Manager

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
71 Reviews
4.9

71 Reviews

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71 Reviews of Brandon Lamb

March 19, 2024

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AMAZING SERVICE, MATTHEW WIRTH WAS AMAZING, EVERYTHING WAS PRESENTED NICELY, 10/10 WILL COME AGAIN More

by OLA123
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel

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Mar 19, 2024

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 14, 2024

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Very good service! Nice customer service! I am very satisfied with the service provided to me. More

by MAHVASHN2014
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Recommend Dealer
Yes
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Mar 15, 2024

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 13, 2024

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Always very polite and courteous when I bring my Atlas in for service. I will be back. More

by npane
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Roger Bybee , Todd Olmstead

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Mar 13, 2024

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 08, 2024

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Appreciate the professionalism to work with me to correct a repair that I felt needed to be corrected. More

by alimr2001
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Wirth

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Mar 08, 2024

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 07, 2024

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Basically ignored for 5 hours, everyone knew I was there but no-one bothered to check on me. Took 7 hours to replace 4 tires and alignment along with regular 100,000 service. I did have an appointment. Even More

by chood2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daijah Marsh-Macias

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Mar 10, 2024

Niello Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 01, 2024

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Travis very professional and courteous like most of the advisors I've dealt with. Travis gave great advice on my thoughts of future modifications. Will always bring my VW to this place. More

by MGOM5
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga, Brandon Balassi, Roger Bybee, Travis Cole, Steve Timmel

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Mar 01, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Travis met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 28, 2024

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Always amazing service. Great work at a fair price! Wouldn't take my vehicles anywhere else. More

by Mark
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Travis Cole

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Feb 28, 2024

Niello Volkswagen responded

Mark, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon and Travis met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 27, 2024

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Very prompt and professional service. Brandon was a pleasure to work with. Glad I tried this location. More

by Tanya
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Recommend Dealer
Yes
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Feb 27, 2024

Niello Volkswagen responded

Tanya, Thanks for sharing your thoughts about your experience with Niello Volkswagen. Brandon and our team appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 24, 2024

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Niello Volkswagen on Arden Way provided me with great service. The staff was very Knowledgeable and friendly. More

by SUSIE.SMITH19
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jacob

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Feb 25, 2024

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Susie and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 16, 2024

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Employee Rating

Niello VW and Brandon did a great job diagnosing our engine problem and repairing it. They also gave us a loaner vehicle, which was appreciated. More

by STDAVIS05
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Workmanship
Service Time
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Recommend Dealer
Yes
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Feb 16, 2024

Niello Volkswagen responded

It's great to hear that Brandon and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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