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Brent Penn
475 Reviews
Dealership Experience
13 yrs, 2 mos
Industry Experience
14 yrs, 9 mos
475 Reviews
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475 Reviews of Brent Penn
November 06, 2019
Upscale and professional New facility with impressive ambiance and organization. This is our first purchase of a Lexus. They have the largest service department I have ever se New facility with impressive ambiance and organization. This is our first purchase of a Lexus. They have the largest service department I have ever seen. More
by JJPNAVAJO1
Verified CustomerOther Employees Tagged: Lance Williams , Anthony Hoang
November 05, 2019
Another AMAZING experience! Second purchase with amazing customer service! Every aspect of this experience is world class, and we could not be happier! Needham is hands down on Second purchase with amazing customer service! Every aspect of this experience is world class, and we could not be happier! Needham is hands down one of the best salesman! Northside Lexus does not disappoint! More
by Sherry Hughes
Other Employees Tagged: Needham Shotwell
November 05, 2019
What every dealership should strive for When heading in to look at a potential new vehicle, we were greeted the first day and shown a vehicle of interest, no high pressure sales. Came the When heading in to look at a potential new vehicle, we were greeted the first day and shown a vehicle of interest, no high pressure sales. Came the next day to test drive and were able to make a deal. Really felt taken care of and not taken advantage of, unlike many car dealerships now adays. More
by STEPHAN_DARNELL
Other Employees Tagged: Doug Tosh
November 04, 2019
Great Alex and Brent were great and really helped us with our purchase.i would recommend Alex, Brent and the dealership even with the high prices. Alex and Brent were great and really helped us with our purchase.i would recommend Alex, Brent and the dealership even with the high prices. More
by djk0
Other Employees Tagged: Alex Delgado
October 30, 2019
Happy customer Saw a car on the website, got financing pre-approved and everything went smooth at the dealership. I didn’t feel any pressure to buy a vehicle like I Saw a car on the website, got financing pre-approved and everything went smooth at the dealership. I didn’t feel any pressure to buy a vehicle like I had experienced in the past at other dealerships. More
by MAEMAGG
Other Employees Tagged: Randy Covert
October 29, 2019
Exemplary Nicholas is an outstanding gentleman . This is the 2nd time I have bought a car from him at your dealership. He is a great asset. Brent in Financ Nicholas is an outstanding gentleman . This is the 2nd time I have bought a car from him at your dealership. He is a great asset. Brent in Finance was equally very courteous. Regards More
by AFK1965
Other Employees Tagged: Nick Makrakis
October 26, 2019
experience I was unfamiliar with leasing. They made the experience very easy for me to understand. This is my fourth Lexus.. I will always buy lexus because of t I was unfamiliar with leasing. They made the experience very easy for me to understand. This is my fourth Lexus.. I will always buy lexus because of the service .. More
by DGM218
Other Employees Tagged: Joshua Keough , Caleb Robinson
October 25, 2019
PERFECT SERVICE MY THIRD RX 350 PURCHASED FROM Northside Lexus. Great sales people, finance and service. We will definitely recommend to everyone we know. It was a MY THIRD RX 350 PURCHASED FROM Northside Lexus. Great sales people, finance and service. We will definitely recommend to everyone we know. It was an awesome experience. More
by kkubrick
Other Employees Tagged: Joshua Keough , David Ortiz
October 09, 2019
2020 RX 350 Loaded Smooth, Professional, Friendly process. Small negative was the desktop screen used by Finance. Difficult to read due to glare. Also, no one really Smooth, Professional, Friendly process. Small negative was the desktop screen used by Finance. Difficult to read due to glare. Also, no one really explained what happens to license plates from trade-in vehicle. Only noticed this when reviewing documentation at home and noticed that the block on the form was not checked. Would definitely recommend buying a Lexus from Northside Lexus. More
by rae1putt
Other Employees Tagged: Brian Cobb, Mike Driskill
October 08, 2019
5-Star VIP Treatment From the minute you drive up to the front of the building, you know that this is not an ordinary car dealership. Besides a visually stunning exterior From the minute you drive up to the front of the building, you know that this is not an ordinary car dealership. Besides a visually stunning exterior and interior building, the sales experience was unlike anything I have ever imagined in a car buying possibility. Ashley Nguyen was incredible and she found us the exact car we were looking for at a lower price than we imagined. Ashley is not pushy, but she is definitely competent, capable and incredibly efficient. Within 12-hours we went from interested to finalizing our buying choices. Brent Penn is what all finance managers should be. Our closing process was streamlined and we were given a few no-pressure options to choose from at signing. If he was not so pleasant to talk to, we probably could have been signed in 5 or 10 minutes. Both of these key players introduced me to Kyle Galindo and told me that service after the sale was all about Kyle. This is my dealership. This is my team. I own a Lexus ES 350 Ultra Luxury! More
by brian@2harleys.net
Other Employees Tagged: Ashley Nguyen , Kyle Galindo
